GO Outdoors - Team Valley Opiniones 

2715
TrustScore: 5 sobre 5

4,8

Unit 13 Team Valley Retail Park, NE11 0BD Gateshead, Tyne & Wear, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

⭐⭐⭐⭐⭐ I wanted to leave a review for Terry following our visit to GO Outdoors on 5th August. His customer service was excellent. He was incredibly knowledgeable, took the time to listen to... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I came in to look at backpacks as I’m going travelling soon and was served by Max who was so lovely and incredibly helpful! I had no idea what I was looking for but Max took the time to show me all th... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Pretty HACKED OFF. Searched for campingaz 907 refill. Go outdoors ad came up for £26 for members. (Needed to renew) Turned out to be £50 for the gas More expensive than anywhere else on my s... Ver más

Valorada con 5 estrellas sobre 5

Visited Go Outdoors at Team Valley for some new walking shoes. The assistant in the shoe department couldn't of been more helpful ( sorry didn't get ya name young man) and check out server Matthew wa... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Team Valley

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Unit 13 Team Valley Retail Park, NE11 0BD, Gateshead, Tyne & Wear, Reino Unido

  • 0191 300 2738

4,8

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,8

Todas las opiniones

(2715)

35.808 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Easy to order and collect

Easy to order and collect. Staff were great.

20 de abril de 2026
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Andy was the most patient and helpful…

Andy was the most patient and helpful person which is very much appreciated. We were trying to find suitable hiking boots for my daughter’s Gold D of E expedition and he took time to advise us properly, go back and forward to the stock room (about 6 times!) and still kept a smile on his face. He also juggled other customer too at the same time. Great customer service!!

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Professional and knowledgeable

Anthony helped us choose a tent today and was such a huge help and very knowledgeable. I'm fairly certain we asked a few stupid questions but he remained professional and guided us to the model which met our needs. Thank you!

26 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Collection

Very helpful staff and easy to collect order

18 de abril de 2026
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Always a good experience to shop at Go…

Always a good experience to shop at Go Outdoors

9 de abril de 2026
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Had exactly what I wanted at a great…

Had exactly what I wanted at a great price. Shop representative was very pleasant and helpful.

22 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

I went for a pair of hiking shoes and…

I went for a pair of hiking shoes and was served by Andy. He was very knowledgeable and helpful and I came away with the perfect pair. Thankyou Andy!

20 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent Service

Have always had great service in Go Outdoors but was really impressed with Anthony in Team Valley yesterday. He gave us so much time, answered all of our questions and didn't try to sell us anything we didn't need. I was particularly impressed with his knowledge - he clearly knows his stuff because this is his hobby too! Thanks!

19 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service in store

Great customer service in store. The staff person at the desk in the Team Valley store was brilliant. She handled my questions and sale with great efficiency and care. Good attitude. Clear communication. I was able to return my goods and purchase the replacements without any hassle at all.

13 de abril de 2026
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Whilst instore today i approachd a guy…

Whilst instore today i approached a guy called Darren and asked if he could help me (( i must of looked a tad confused lol)) i had a phone full of screen shots of the items that my grandson needed for fishing . This guy ^Darren went above and beyond to help me and show me exzacly what it was i needed ,, only one thing was out of stock so he directed me to the next best thing
I will know my go to next time i get stuck
Thank you Darren @ Team - Valley

20 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly member of staff with great knowledge and advice

We approached a member of staff with some questions regarding touring equipment. TERRY was more than happy to help. He had good knowledge and answered all our questions and really helped us. Such a happy and friendly guy, credit to the store.

17 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Had a great experience today

Had a great experience today. Everything we needed was in store and the staff were very knowledgeable and helpful. Pedro was very professional and polite with a great sense of humour.

16 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went in there this morning as I didn’t…

Went in there this morning as I didn’t exactly know what I needed. Terry helped me very much with his experience of fishing and showed me a few tips. Great service from him.

16 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Ged served us today and was extremely…

Ged served us today and was extremely helpful, went out of his way and talked us through everything from walking boots to sleeping mats.

12 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Hi there I visited the team valley…

Hi there I visited the team valley store today and the woman I asked for help about a cool box was called shelley what a fantastic help she was team valley store did not have what I wanted so shelley went out away to check stock on other stores and yes there was at Alnwick store so went to Alnwick and got the cool box I wanted a massive thank you to shelly from team valley store thank u again.

13 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Expert help for tents

Fabulous service over two days from Anthony in the camping department. He was extremely knowledgeable and very patient as we deliberated between different options. He was really helpful in narrowing down our options with his excellent understanding of your products. In the end we have purchased two tents (one large family and one smaller for quick trips away with just the two of us). We feel very well looked after and confident in our purchases. You are very lucky as a company to have such a knowledgeable and helpful colleague.

12 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service in store

Great customer service in store

5 de abril de 2026
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, Julie absolute credit to your store.

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really friendly helpful staff

Really friendly helpful staff. Shout out to John-Paul and Sarah!

4 de abril de 2026
Opinión espontánea
Logotipo de GO Outdoors - Team Valley

Respuesta de GO Outdoors - Team Valley

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

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