The manager who was on shift earlier today went above and beyond to help me with an issue I was having with a pair of sunglasses I recently purchased. He was very knowledgable, polite and professional... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónRiviera Way Unit 2, Riviera Way, TQ2 7AP Torquay, England, GB
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Consulta las opiniones de los clientes
I visited Torquay store today, upon my arrival I was greeted as usual by a good morning from a smiling member of the team. I found what I was looking for and was so happy when I say the 65% discount.... Ver más
La empresa ha respondido
Stocks were low on summer footwear but the very helpful assistant Rick was able to present both trainers and sandals which fitted well and were the colour I wanted I purchased both at a very reason... Ver más
La empresa ha respondido
Website easy to use, but did not get any tracking email, so did not know when it turned up at the shop I was picking it up from. When I did pick it up, it came in 3 separate parcels? Will not order ag... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Sobre GO Outdoors - Torquay
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Riviera Way Unit 2, Riviera Way, TQ2 7AP, Torquay, England, Reino Unido
4,9
Excelente
743 opiniones
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Great service from entery to checkout
15 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Great service
Really helpful, knowledgeable staff. Great service in store and website easy to navigate. Would recommend to others.
3 de agosto de 2026
Respuesta de GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Amazing customer service
The manager who was on shift earlier today went above and beyond to help me with an issue I was having with a pair of sunglasses I recently purchased. He was very knowledgable, polite and professional. I will always shop here for any outdoor equipment.
17 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great product selection
There were good offers, very friendly staff - Thank you Holly, and an all over good experience
15 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Holly was really helpful
Holly was really helpful, Thank you! 😊
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I visited Torquay store today
I visited Torquay store today, upon my arrival I was greeted as usual by a good morning from a smiling member of the team. I found what I was looking for and was so happy when I say the 65% discount. Holly served me and was an absolute delight, very helpful and personable. Well done to all the team the service is consistently excellent.
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great service in Go Outdoors from Rick…
Went to Go Outdoors Torquay and Rick was super knowledgeable and helpful helping me to find some shoes for my wide feet.
12 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Desperately seeking Sandals
Stocks were low on summer footwear but the very helpful assistant Rick was able to present both trainers and sandals which fitted well and were the colour I wanted
I purchased both at a very reasonable discounted price
I havenow tried them at home and they will do the job very well, being comfortable and well made
I am always impressed with Go outdoors and this experience underlined the value choice and service which they provide
12 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - Torquay
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
5 stars for Rick
5 stars for Rick! He helped me choose out some fabulous shoes, that not only make it so i’m not slipping over everywhere, but also gave me advice on which ones were the most fashionable. everyone else was also very helpful but rick truly went above and beyond for me :)
11 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Thank you to Big Matt
Thank you to Big Matt, he was so very helpful.
This is my first time camping and I needed advice on the right tent and equipment. He went above and beyond to help me find the perfect tent, air bed etc.
Would highly recommend
11 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
We had issues ordering online and the…
We had issues ordering online and the Torquay store staff were so helpful.
3 de agosto de 2026
Respuesta de GO Outdoors - Torquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Website easy to use
Website easy to use, but did not get any tracking email, so did not know when it turned up at the shop I was picking it up from. When I did pick it up, it came in 3 separate parcels? Will not order again
30 de julio de 2026
Respuesta de GO Outdoors - Torquay
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great
Tyler was extremely helpful and knowledgeable when helping me choose my walking boots, fleece and hiking trousers. He gave great advice and made the whole experience really easy. Excellent customer service
9 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful staff throughout the…
Really helpful staff throughout the store. Holly on the checkout also helped us and with the membership. Great service.
8 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Just returned from Go Outdoors in…
Just returned from Go Outdoors in Torquay.
Great service received from Holly and all staff whilst in the store.
8 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very impressed
Very helpful and knowledgeable staff, good range of products and plenty in different sizes. Very happy!
7 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Friendly and helpful staff
Friendly and helpful staff
Holly was very knowledgeable about products and recommended some bargains and quality bits of kit
7 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Always a great experience
Always a great experience, Holly was wonderful :)
7 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Amazing customer service
Holly was so lovely and helped me and my boyfriend in the store by checking stock for us. Unfortunately there wasn’t the right size butter us know the closest store we could go to find them. When paying at the end she helped us with finding the student discount and was so friendly - such a great interaction thank you!!
24 de julio de 2026
Opinión espontánea
Respuesta de GO Outdoors - Torquay
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
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