GO Outdoors - Trentham Gardens (Express) Opiniones 

367
TrustScore: 5 sobre 5

4,9

Unit 4 Trentham Retail Village, Stone Road, ST4 8JG Trentham, Staffordshire, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Brilliant experience at Go Outdoors Trentham Estate this weekend. Great selection of quality footwear and sizes available. We were served by James who was extremely helpful, friendly and efficient.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Tried on many different boots. James was very helpful and patient giving me advice based on his personal experience which was good

La empresa ha respondido

Valorada con 3 estrellas sobre 5

The ordering of the items was very easy from the app. The items were click and collect from a local store however I understand that a new delivery system has been introduced using the shop app. This... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely fabulous customer service by Paula at Go Outdoors - Trentham Gardens. Paula certainly knows her stuff. We went in to purchase some walking boots for my husband. Paula spent quite some time... Ver más


Información sobre la empresa

  1. Tienda de artículos de campamento
  2. Tienda de ropa deportiva
  3. Tienda de bicicletas
  4. Club de escalada
  5. Servicio de montar a caballo
  6. Tienda de artículos para correr

Sobre GO Outdoors - Trentham Gardens (Express)

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

Escrito por la empresa

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

Información de contacto

  • Unit 4 Trentham Retail Village, Stone Road, ST4 8JG, Trentham, Staffordshire, Reino Unido

  • 01782 969773

4,9

Excelente

TrustScore: 5 sobre 5

367 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(367)

35.134 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful and knowledgeable

Tried on many different boots. James was very helpful and patient giving me advice based on his personal experience which was good

5 de septiembre de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Brilliant experience at Go Outdoors Trentham

Brilliant experience at Go Outdoors Trentham Estate this weekend.
Great selection of quality footwear and sizes available. We were served by James who was extremely helpful, friendly and efficient.
Couldn't fault the experience and I'm very happy with my new walking shoes.

22 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went to Go Outdoors at Trentham…

Went to Go Outdoors at Trentham Gardens, Stoke on Trent today , looking for some new walking boots. Very good selection on offer with clear pricing on show. Chose a pair of boots and asked a member of staff, James for size 8. James dually obliged and came back quickly with the required size. Tried them on and James checked that they were the correct size for me. James was very helpful and asking about where we go walking etc and the places he has been. Nice to have someone who not only sells the product but is also active in the past time. Thanks James.

22 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Exceptional customer service 😁

Exceptional customer service 😁 Joel was extremely knowledgeable about outdoor footwear. He took the time to listen to my requirements and gave me suitable options and advice. I have purchased a great pair of walking boots. Thank you 😁

11 de agosto de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

My item arrived promptly and was ready…

My item arrived promptly and was ready to collect from store within a couple of days. Staff at the store were polite and I was very happy with my experience overall.

24 de junio de 2026
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

We were served today in store by James

We were served today in store by James. He was extremely helpful and helped us navigate through the purchases we needed for our sons Duke of Edinburgh Award camping trip. Thank you James.

28 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful Staff

Joel was very helpful as I had exact specifications of what I wanted in a boot. He was patient and considerate, which enabled a positive experience

25 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 3 estrellas sobre 5

Lack of communication

The items ordered were as expected what wasn't expected was the amount of time I wasted trying to find if they had been delivered to store.

15 de junio de 2026
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Helpful and patient

Adrian was extremely helpful, advising on the best fit of walking boots for my wife's feet. He explained the difference's between makes and their specific models and was very knowledgeable and patient. Fantastic service!

20 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great customer service from the lads in…

Great customer service from the lads in the shop, helped me make an educated decision. Will be back.

20 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Joel was really friendly and helpful

Joel was really friendly and helpful! He helped us reaching items on a high shelf and offered help with my grandad getting round in a wheelchair. Thanks

31 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Extremely helpful

Myself and my daughter were helped by Adrian in the store. He was very knowledgable, friendly, patient and made the whole experience very enjoyable. Probably the most helpful store assistant I’ve ever experienced. We came in with a kit list for a school camping trip and left with everything we needed. No need to shop anywhere else. If I could give 6 stars I would

14 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Friendly and Knowledgeable Staff

We called into Go Outdoors in Trentham Gardens on Thursday and was served by a very helpful, friendly and knowledgeable member of staff named Harper. A great asset to Go Outdoors!

11 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

10/10

10/10, needed some shoes for a backpacking holiday I’m going on, sorted me out within 15 minutes with some trail running shoes. Thanks Joel 👍👊

13 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff and service

The 2 guys that were working in the store the day I went, were very friendly and very helpful with helping me pick some great clothing and boots, I think it is nice to have people who have an interest and enjoy outdoor activities as it gives you the confidence in what your buying as they know what they are talking about.

9 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Great staff and service

If I ever need to go to Go Outdoors I always go to the Trentham store as Paula is always very helpful and she’s is very informative about a lot of the products. She recommended a pair of walking boots which she actually wears daily and they are fantastic, she’s such a lovely happy and very approachable person

9 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 4 estrellas sobre 5

We found Harper,was very helpful,not…

We found Harper,was very helpful,not pushy,but suggested things to try,as I have tendon trouble,the sandals,although being expensive for me,was the pair,for me to wear with my tendon trouble👍

1 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Thank you to James for helping today 👍

7 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Really friendly and useful service

Really friendly and useful service. Good price.

6 de junio de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

Valorada con 5 estrellas sobre 5

Went there Saturday and bought 4 travel…

Went there Saturday and bought 4 travel towels. Joel was great, I couldn’t decide I should buy large or extra large so Joel opened one up to show me, then put it back to the package neatly for me. Great service!

30 de mayo de 2026
Opinión espontánea
Logotipo de GO Outdoors - Trentham Gardens (Express)

Respuesta de GO Outdoors - Trentham Gardens (Express)

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

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