Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options!... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónVangarde Way, YO32 9AE Huntington, England, GB
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Consulta las opiniones de los clientes
We were served by Mark in the footwear section and he was absolutely brilliant. It brought back the good old days of customer service as he did everything he could to make sure we went out with the ri... Ver más
La empresa ha respondido
Not only is this shop in general very overstimulating all the time, our visit today left us empty-handed. We wanted to try on some shoes which need to be fetched from a staff-only area and tried on. W... Ver más
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By using Go Outdoors price match policy (with my membership card) I was able to make a massive saving on the advertised price. Andrew the section manager was particularly helpful throughout the p... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de artículos de campamento
- Tienda de ropa deportiva
- Tienda de bicicletas
- Club de escalada
- Servicio de montar a caballo
- Tienda de artículos para correr
Escrito por la empresa
Order Queries If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse. Contact us via Customer Care
Go Outdoors Details
Escrito por la empresa
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
Información de contacto
Vangarde Way, YO32 9AE, Huntington, England, Reino Unido
4,7
Excelente
1 mil opiniones
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Never been to go outdoors before the…
Never been to go outdoors before the stuff was amazing and I have signed up to be a member because members prices are so much better.
20 de agosto de 2026
Respuesta de GO Outdoors - York Vangarde
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Andy and Sue provided truly exceptional…
Andy and Sue provided truly exceptional service at the Go Outdoors shop at York Vangarde on 29 Augsut 2026; they gave us excellent advice so we could make purchases with confidence.
29 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Much needed help
We were helped by Sue. She gave us invaluable help and support
26 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - York Vangarde
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Super helpful staff member Izzy!
Izzy helped me and my dad for over an hour fitting different rucksacks for a big expedition in Namibia. She taught us lots of cool tricks about each bags and definitely helped narrow down the options! Will definitely be back to seek out her expertise for all the other bits and bobs we need. Thank you so much :)
25 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Click and Collect
Ordered two items via click and collect. Heard nothing for over a week, so rang the store to enquire. Was informed one item was there, but they were still waiting for the other, which they assumed had been lost in transit. Nobody had bothered to let me know this.
13 de agosto de 2026
Respuesta de GO Outdoors - York Vangarde
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - York Vangarde
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Bought but not received.
Bought the tent last week. Still not delivered by Evri who claim to have attempted to deliver which is not the case.
17 de agosto de 2026
Respuesta de GO Outdoors - York Vangarde
Thank you for taking the time to leave your review.
We are saddened to learn that your order was not received as expected We appreciate how frustrating it is when you are waiting for products and do not receive them within the expected timeframe.
From reviewing your order we can see that the tent has now been delivered. and we hope that we can be of assistance again in the future.
Kind regards,
GO Outdoors Customer Care Team
Great customise service in store
We bought online but only after going into the shop at Monks Cross in York. We were really impressed by one of your staff members who took the time to really help my husband choose the right walking boots and showed him a surgeon's knot to get the fit right. We're very pleased with our purchases. Thanks!
9 de agosto de 2026
Respuesta de GO Outdoors - York Vangarde
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
Another good session on the horse simulator
Carys at Naylor's in Go Outdoors expertly helped my partner with another session on the horse simulator. She is continuing to work on her position and stamina and Carys provides just the right amount of help and encouragement each time!
17 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The wrong item was sent to us
The wrong item was sent to us, it got mixed up with another order. I took the item into store to return it and they told me that they had issued a refund. We have still not received the refund and therefore we have no item and no money.
You can improve by sending out the correct item in the first instance.
You could refund people when you said you are.
Or you could send out the correct item out to me now please.
12 de agosto de 2026
Respuesta de GO Outdoors - York Vangarde
Thank you for bringing this to our attention. We're very sorry for the frustration and inconvenience caused.
It’s clear we let you down on this occasion. The incorrect item was sent due to an order mix-up, and after you returned it to store, the refund was not processed correctly as intended. We appreciate how disappointing this must have been, especially as you were left without either the item or your money.
We have now investigated this and can confirm that the refund issue has been rectified. The refund has been processed, and the funds should be returned to your original payment method shortly, depending on your bank's processing times.
Please accept our sincere apologies for the errors and delays you've experienced. We appreciate your patience while this was resolved and your feedback, which helps us identify where we need to improve both our fulfilment and refund processes.
Kind Regards
GO Outdoors Customer Care
Respuesta de GO Outdoors - York Vangarde
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Brilliant Service and a Great Purchase
By using Go Outdoors price match policy (with my membership card) I was able to make a massive saving on the advertised price.
Andrew the section manager was particularly helpful throughout the process and transported my purchase to the car!
Love my new BBQ also😁
30 de mayo de 2026
Respuesta de GO Outdoors - York Vangarde
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Item ordered was showing in stock but…
Item ordered was showing in stock but you decided it wasn’t!!!!!!
And when looked to order again it was still showing in stock!!!!!!!
So not impressed with my first time ordering from Go outdoors.
11 de agosto de 2026
Respuesta de GO Outdoors - York Vangarde
Thank you for your review.
We understand how frustrating it can be when parts of your order are cancelled and we are sorry for this happening. Having checked your order we can see that the cancellations occurred at the time due to a stock error, we aim to ensure our stock is accurately reflected on our site however errors can occur.
We can see a new order has since been placed for the wanted item on our Click & Collect service which is ready to be collected at your earliest convenience. Please take your order confirmation email and ID with you upon collection.
Your feedback is of high value and will be raised with the relevant departments to ensure improvements are made.
Kind regards
GO Outdoors Customer Care Team.
Fantastic store
The York Vanguard Go Outdoors is absolutely incredible. The store is huge and very well organised and maintained.
I had a great experience here yesterday. I'd like to mention that Lewis on the checkout was very polite and professional, he helped with an issue on my membership card quickly and is a fantastic member of the team.
17 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Respuesta de GO Outdoors - York Vangarde
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Kieran on footwear was extremely…
Kieran on footwear was extremely helpful in finding the right shoes for my hiking in Scotland.
17 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Polite, professional and prompt!
Very happy with the assistance received from Ash at the till. Thanks for helping me make my train on time!
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Thanks Sue!
Sue helped me out massively in navigating the rabbit hole that is waterproof jackets! Super helpful with the hiking experience to back it up.
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
10 out of 10!
I was served by the very helpful and lovely Sue. She had all the warmth, knowledge and advice you could ever wish for from a customer service experience. I’d go out of my way to visit the York store again just for the service alone!
16 de agosto de 2026
Opinión espontánea
Respuesta de GO Outdoors - York Vangarde
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
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