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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered a replacement wheel after I got doored and my front wheel was bent into the kerb. A quick Google search found Gritstone’s price to be £20 cheaper than everywhere else. I hadn’t heard of... Ver más

Valorada con 5 estrellas sobre 5

I have just inherited a good quality bicycle which came with a truly horrid hard and narrow saddle. I couldn't live with this and so had a look on Ebay. For about £10 (I can't remember exactly) I or... Ver más

Valorada con 1 estrellas sobre 5

Update - this has been resolved by Gritstone Avoid - will not use again. Tried to order item via website however it was unresponsive so purchased item via eBay store. Ended up with 2 of the same.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having had previous locked bikes stolen or locks seized up requiring paid removal, the Kryptonite lock I got has not failed me over the year I've had it - my longest lasting one yet. Great service wi... Ver más

Información sobre la empresa

  1. Tienda de accesorios para bicicletas
  2. Tienda de bicicletas
  3. Tienda de motocicletas
  4. Tienda de skateboarding

Información proporcionada por diversas fuentes externas

GritStone Cycles, Quality Parts & Accessories for Bicycles Mountain Bikes BMX & Other Two Wheelers


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

163 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

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4,5

Todas las opiniones

(163)

0 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great price, lightning fast dispatch

I ordered a replacement wheel after I got doored and my front wheel was bent into the kerb. A quick Google search found Gritstone’s price to be £20 cheaper than everywhere else. I hadn’t heard of Gritstone but thought it worth a go.

I placed my order at 07.41 and at 10.55 I received dispatch confirmation! 48 hrs later the wheel arrived, very carefully wrapped up and well protected for transit and in pristine condition. I was able to be back on my commuting bike in time for riding out to Surrey for a residential work weekend which was really helpful.

Based on this experience I would highly recommend Gritstone Cycles.

7 de abril de 2022
Valorada con 1 estrellas sobre 5

No customer service

Do not use this company if you require refund
I used Gritcycles email messaging service and left message on their customer service telephone
No reply
Your contact system does not work
Can you help thanks

3 de marzo de 2022
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Respuesta de GritStone Cycles

We have checked all our messaging systems and have not had anything from you. As previously replied, as a preference, please use eBay messaging to contact us as this was an eBay purchase or send a direct email to our customer services email address.

Valorada con 1 estrellas sobre 5

Very bad experience of buying from this…

Very bad experience of buying from this company they took money but never delivered item, if its hrms delivery company falt that's not my isemy issue is that I paid to a company for an item promised me to deliver in certain time period, that I didn't receive, I didn't choose herms for delivery the seller chose herms to deliver item to me, I send messages more than twice on ebay and in reply to tracking item but nobody reply me nor delivered item that make me loses of work shifts and waist of time so many days walking towards jobs because Im waiting for tyre I bought from you, when ever I try to contact you ebay reply me thanks for update and no result after that, now I understand why amazon is better

14 de enero de 2022
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Respuesta de GritStone Cycles

Despite this buyer updating his feedback he still has not made contact with us. We will look into his order and investigate any delay. If he makes contact we will try and resolve the issue.

Valorada con 1 estrellas sobre 5

Avoid - don’t recommend using this company

Update - this has been resolved by Gritstone

Avoid - will not use again. Tried to order item via website however it was unresponsive so purchased item via eBay store. Ended up with 2 of the same. Contacted customer service and they sent me a return label and posted back. Confirmation gritstone have received my item unopened in original package over 3 weeks ago, I have emailed multiple times to get my money back and no response.
Taking further action.

9 de noviembre de 2021
Opinión espontánea
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Respuesta de GritStone Cycles

We have been having some email problems so apologies if we haven't picked up your messages. Have looked into it and have sent you a refund.

Valorada con 5 estrellas sobre 5

Great service

Great service , item arrived within a couple of days ahead of schedule and was just what I wanted. Highly recommend

15 de octubre de 2021

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