Gudsen MOZA Opiniones 

My Moza air 2 arrived about three days ago. Immediately upon receiving it I noticed two things. ONE was that I was never told it shipped. Had no tracking number or anything, given there are package thieves all over this was a huge problem. (more on this later)
The second thing I immediately noticed. Was that the unit they sent me was NOT the one I ordered. I ordered the Moza Air 2 with the wireless follow focus system. Which is a $200 add-on. I just got the regular focus-M unit.
Upon further review and assembly, I also noticed that my unit's, both the follow-focus unit and the gimbal itself was WAAAY out of updates. Meaning the two together was never going to work unless updated.
I Immediately brought this up to their absolutely terrible customer support, (which is based in china so good luck. Since depending on where you live. they are only available for me, IN THE MIDDLE OF THE NIGHT) I also brought up the fact that my gimbal, no matter how perfectly balanced would go into sleep mode for no reason, and also spin on a random axis out of nowhere. Sometimes freaking out and starts to smash the living hell out of my camera.
Upon bringing this up to the support I was met with them ignoring my request to get a refund, I was met with having to submit video proof of all my claims. EVEN THOUGH, THEY SENT ME THE WRONG THING!
This eventually goes back and forth until they tell me that they sent out the missing piece of my package, which was the wireless unit. NEVER TELLING ME. So that package most likely ended up getting stolen on my porch, since I was not there to expect it. They don't believe me, so I have to end up FILMING MYSELF going to my mailroom and showing them, narrating the entire thing and showing them that the package is not there. IN THE MIDDLE OF THE NIGHT!!! Screw this company, save your money and go with something else.

Pessima assistenza clienti, 12 mesi di su e giù per poi dirmi di arrangiarmi.
Ho comprato un gimbal e dopo un mese ha smesso di funzionare, ho perso 12 mesi di tempo e soldi per inviare a mie spese il gimbal in assistenza senza risolvere nulla, non funziona ancora e mi è stato detto di arrangiarmi. Che professionalità!

The app is absolutely rubbish. Gudsen keep trying to reinvent it, but solve nothing. The support for app is non existent. They simply NEVER answer ANY questions.

They have taken away aperture and focus lock which then renders the app and any footage useless as the camera is constantly jittering trying to re-focus as you move causing unwatchable and unusable footage.

I am so angry with their support and development team absolutely hopeless.

i bought my Moza Air 2 about 6 months ago and it stopped working bought new batteries and charger still nothing is working.

After 3 months of owning the gimbal, one of the 4 batteries that you need to operate it died. After a while Moza agreed to send another four out so I threw away the dead one and started using the new ones. All fine for about 3 months then boom, 3 more died! That means that out of the 7 batteries I own only 3 of them work, meaning I cannot operate the gimbal! 4 dead batteries in 6 months... awful, awful quality. It's a real shame because I actually really like using the gimbal, but the batteries make it a total waste of money!

worst customer service ever!
I would give 0 star if I could!
I had issues with every piece of gear that I bought from them.

The Moza Air 2, the leather cover of the grip (also the battery cover) just came off, unglued itself.
The follow focus gear, vibrates enough to shake the lens and the camera.
The hand unit for the follow focus had a broken joystick, so I couldn't scroll the menu.

I had to send the faulty units, at my expenses. And they replace it with other faulty units. clearly, quality control is not their priority. and so is customer service.

Took them 2 weeks of back and forward to get them to agree on replacing my gear! ( after asking a ton of photo and video as proof) Then 3 more weeks waiting and $45 spend to ship the faulty units back to them (5 weeks waiting in total) I receive the replacement and when I tell them that I still have issues with the replacement I got told from the CUSTOMER SERVICE: "If you are not happy with it, you can contact your original seller/store to see if they have better solutions for you"
total rubbish this company I'll never buy anything from them again.

My MOZA AIR CROSS stopped working a little over a year. It has terrible horizontal drift that tech support said is a "quality issue," and now I have to PAY MORE MONEY to ship it back to Hong Kong. So, I am paying MORE for a low quality gimbal when I should have just bought a more reputable gimbal.

LAD VÆR MED AT KØBE HOS DEM!!! Jeg købte en follow focus til Moza Air 2. Den ankom først over 2 MÅNEDER efter jeg bestilte dem. Jeg prøvede at skrive til dem men de skriver ikke ordentligt engelsk og de gav mig et forkert tracking nummer. Jeg ville anbefale at købe hos Scandinavian Photo i stedet.