Hammacher Schlemmer Opiniones 

I am beside myself that I had not read these reviews before I ordered from this company. I ordered a cordless vac back in December 2020. It worked great for about 5 hours and then I realized the battery would not hold the charge. I liked the vac so I asked for an exchange. I boxed it up and returned it. I got an email on the 6th of January that the product had been received and the exchange was processed. A new vac would be shipped shortly. I waited a few weeks: I was being patient due to Covid and the mail system being a mess. After nothing I emailed them and then on January 23 got an email stating that the product was no longer available. I should check back at a later date. Nothing was mentioned about the $138 dollars in limbo that I had paid for the vac. My response was why was I not informed earlier when it was received on the 6th that it was out of stock. I also requested a refund be issued to my credit card. Big shocker no response. So again being gracious I gave it a few days for the refund to appear on my card. Quite frankly I was getting to the point of not wanting to check because I was getting more upset each time. Finally after no refund I called and was told that I needed to request a cancellation for the item. So I did and got an email on February 18 that a cancellation had been requested which would take 24-48 hours to process and then 3-5 business days to receive refund on card. So here it is the 2nd of March and no refund. I called and spoke with Jody who told me that they were issuing me a check that would take 10-14 business days to arrive at my home. Regretfully I unloaded on Jody. I asked when the check was issued and she stated yesterday. Huh????? She explained that because it was initially an exchange that later became a refund their policy is to issue a check. What a joke of a company. It is unfortunate that these reviews are not available on their website. Needless to say I will do better due diligence on a company before ordering from them again. I will also be running to the bank when I receive my check...or is it wishful thinking that a check will even appear in my mailbox? Update to follow.

I have been dealing with Hammacher Schlemmer since January 12, 2021 trying to get a refund for a defective product. The credit card I used for the purchase was compromised and therefore I closed the account. I sent an email asking what I should do because of the closed account. I received a response indicating I would receive a check. I repackaged the item in the original box and used the mailing label this company provided. I also included the email correspondence and the company’s response regarding disbursement of the refund. On February 25, 2021 I received a notice that the amount was sent to the credit card! I have been back and forth since then to try and resolve this issue. I am very frustrated about this especially since I did everything right during the return process. The supervisor agreed with my but indicated that I would need to contact the bank so that they could issue me a check for the refund. I contacted the bank and they have no record of a refund transaction on the closed account. I relayed this information back to this company and I was told to get a letter from the bank stating that they do not have the funds. Since I did everything right, why do I need to do the work of this company? They should be responsible for contacting the bank if they don’t believe me. This company has the worst customer service I have ever experienced and I will shout that from the rooftops!

We ordered a new fireplace grate for $188, received an initial email with the puchase information and charge. After that email, we received no other emails, except to review the product that we never received. In December I tried to call their customer service phone number and was on infinite hold, so could not get through. In early January same issue. In February, amid covid and our power outages in Texas i was able to get through to try and find out where my shipment was. I was told it had shipped in October, and was delivered to my address. We never received our product, nor did we receive an email that the product shipped. Funny enough we received an email to review the product that we never received. I contacted the company in early February and was told they delivered it two days after we ordered it, which seems sketchy to me if it was shipped from NY, where they are located, but i am not 100% sure where the warehouse is located. Also they stated an email was sent, of course which we never received. The customer support person said they would ship out a replacement shipment to another address (for security reasons they stated to me, again totally sketchy), and of course it was never received. I also never received any email about it. After two weeks of waiting i called them again, this time a supervisor told me that they never shipped a replacement, because i waited too long to call them. He also said they sent an email telling me this....which i never received of course. He told me i had to dispute the charge with my credit card company. At this point i have lodged a spam complaint with the BBB, as this company seems to have this very issue from other consumers as well (taking our hard earned money with nothing in return). In my mind this is illegal, but its hard to prove because HS shut me down basically calling me a liar. One would think they would be smart enough to understand that their customers pay the bills. I hope others read this before purchasing online with them. Also, this company is based in NY, and after all of this drama, i am not inclined to give any company based in NY my money now anyway.

Would NEVER order from this company again. I ordered a gift for my husband on their website. Two week AFTER I placed the order, I received an email notifying me that the order would take 3-4 weeks and apologizing that it was not stated on their website and I was not made aware of the timeframe at the time of purchase. I made the stupid decision to move forward with my purchase and wait the additional two weeks. After 3 weeks, I both emailed and called to get a status update. I sent 2 emails that went unanswered, and had to call 4 times -- each phone call I was told something different because their customer service representatives seem to have no idea what's going on. After another 6 weeks with still no shipping number, and no communication from HS on further delays, I demanded to speak to a manager. I was told by that manager that my item would be guaranteed within 7 days and that my shipping costs (I paid for expedited shipping, which is hilarious in hindsight) would be refunded. It has now been a month since that "guaranteed in a week" phone call, and my order still hasn't even been fulfilled and customer service has no information for me. I have received ZERO communication from this company explaining or apologizing for further delays and I'm told that because "it could ship at any moment" and they'd be unable to ensure the item wasn't sent before my cancellation is processed, I am unable to cancel my order. Customer service has no idea what to do, and the managers will say anything to get you off the phone without further complaints. To make matters worse, my credit card company has had to call me various times to question and verify pending charges because every single Monday, HS submits a pending charge for the amount of my item to "ensure I have the money", so they are taking up available funds on my credit card without providing me what I ordered. Laughable, they offered a 20% off coupon on my next order to make up for my frustration....as if I would ever purchase from these people again. Buyer beware.

TOTALLY DECEPTIVE BUSINESS!!!
At the beginning of January I ordered A2 flight jacket for $299.95. When I reviewed the order I realized I ordered the wrong size. Called them immediately and stated it had not shipped and they would switch sizes. 4 days later it arrived in the wrong size. Strike#1! Called them and they said send it back and it will be exchanged. They did state that they would send the new out right away, which they did not. Strike#2 ! A week later the large arrives. The leather seemed much thinner than the other coat. Second time I wore it I stuck my hand in the side pocket and it literally ripped away like someone cut it. The leather that was exposed was about as thick as construction paper. Horrible quality.
Strike#3 ! I then called them and sent it back for a refund. A few days later I called to see where my refund was on my card and was advised that they were mailing a check. I stated that is unacceptable and the email they sent me clearly stated that I would be refunded in the manner in which I paid. They stated that since it was an exchange they issue checks. Total BS. If they had sent the right size to begin with there wouldn't have been an exchange. What difference does that make anyway? Strike#4 ! Obviously they don't know baseball. I filed a complaint with the BBB to hopefully inform people about they're deceptive practices. Obviously they are staffed with inept leptons or just outright criminals !!!
DO NOT GET TAKEN!

I too wish I could give them zero stars. I ordered a "history of golf" book on DECEMBER 8, the day that they "assured" Christmas delivery by. No ones surprised, it did not arrive. Most egregiously, I had several sales representatives LIE TO MY FACE that it would come in time despite clearly still being "in process". It is January 27, my order is still "in process" and I have spoken to SEVERAL representatives and gotten NO WHERE. They keep promising a supervisor will call me back and to no ones surprise, no one ever does. Hammacher Schlemmer has literally become the bane of my existence. ONE MORE THING, despite being their most unsatisfied customer ever (despite of course all of you) they have been CHARGING ME FOR THEIR REWARDS PROGRAM. This charge was NEVER authorized and its as NOT embedded in any fine print. (I'm graduating from law school, trust me I checked). This is literally the worst company that I have EVER interacted with.

The Indoor Air Propelled Bowling Game. They sent incorrect item. They ruined a Christmas gift. I returned it literally last year and they still won't refund, and have not said sorry.

Writing this review while I wait on hold to speak to YET ANOTHER Hammacher Schlemmer customer service representative. I placed on order for a monogrammed turkish robe on Dec. 14, 2020. I was assured by the site that this was enough time time to receive the robe for Christmas. 4 days before Christmas I called to check the status and was told it would be on my doorstep by 9pm christmas eve. It wasn't. Called the following Mon and was told it was on the shipping dock ready to be loaded and delivered. Called again a week later and was told that it had just been "picked" for monogramming. When asked why I had been told that it was ready for delivery the week before I was told that the robe "is delivered" from a different company, THEN sent to the monogrammer and THEN would be shipped to me as soon as it had been monogrammed -but they could not tell me how long that would be. Called 5 days later to check the status of monogramming and was told they would have the monogrammer send me an email. 2 days later I received an email from HS stating that they could not proceed with the order because my credit card had been denied. Called the customer service number provided to question this ( I suspected it was just another stalling technique) as it was the same credit card I have been using without issue everyday. I asked to have the status of my robe checked first and was told that the robe manufacturer was backed up and the robes were scheduled to be shipped within the next 24 hours to the monogrammers. There was no way for HS to tell me when I could expect to actually receive the product but that I would need to provide them with a new credit card in order to keep the order moving. I asked the customer service rep to remind me which card I had originally provided and confirmed that it is indeed the same card I use on a daily basis with no issues. I told her I had had enough of their dishonesty and I wanted to cancel the order all together. I also stated that I wanted an email confirming the cancellation. I was put on hold for a few minutes and then told that they would put in "a request" for cancellation and I would receive an email "confirming the request." I suspect this does not mean my time dealing with HS is over. I am imagining that I will be receiving an email telling me that a personalized product cannot be returned or cancelled even though the customer service rep stated that the monogrammer has not even received the robes to begin monogramming the orders. I will be checking my credit card statements to make sure as I do not trust this company any longer. Such a disappointment! I wish I had seen the other reviews before ordering from HS but I have ordered products from them in the past and had no issues. It seems they have really gone downhill! I would not be surprised to see this company close down. I will provide an update if this goes any further.

I wouldn't even give these guys any stars if I could. My story is the exact same as everyone else here. Ordered a truck for my little guy and they ended up sending me a bookshelf, so as soon and I got it I called and told them I received the wrong item well the lady on the phone said they'd be getting me the correct one and to leave the bookshelf on my deck and someone would come pick it up. Well three weeks later and a week before Xmas the things still sitting there. I called back they said oh your in Canada we don't do pickups there so you gotta drop it off. We'll the lady the first time I called asked me for my address how daft are you. To boot now the truck for my son is discountined and they have no more so I had to reorder from another retailer. Sent the bookshelf back and got the refund for the truck but not the shipping. They are a complete scam. I am super frustrated with this joke of a company.

This is a very dishonest company. My total purchases were right around $1900. They have already charged me over $2500 and not all my merchandise has been delivered. They gave me some lame excuse that they "put a hold" on your account until the merchandise is shipped, absolutely false! Don't ever buy anything from this company!

I have never written a review until now! I wish I could give them zero stars! By far the worst and shadiest company on the planet! I bought a table top tree. It took a month to get it and it was shattered. They no longer carry this item and were going to let me return it but I had to pay for the shipping (how ridiculous)!! I finally got them to refund the shipping. When I called to find out where my refund was (2 weeks later) they said they would request a refund. If I had not called to get it they would not have refunded it! Totally shady! What a horrible company!!! DO NOT EVER BUY ANYTHING FROM THEM!!!!

We purchased the bed pillow lounger, knee pillow, & shoulder brace. All were returned as they were not effective, not helpful & requested a refund. Cost was Over $440, returned 11/30/20, they received items by 12/7/20 & 12/14/20 confirmed by fed ex. 1st phone call to customer service: "they would waive shipping return fee." Email to me: they "are processing refund 12/28/20. 1/6/21: I call (Jessica)& email, I want refund.
1/7/21: they email (Cheyenne), ask for tracking info, "pkgs not processed."
1/8/21: they email (Maiva) says 3 gift certificates were sent email to me 12/28/20.
no they weren't. I want a refund. very poor service. We have spent much $ w/ this company & these were our 1st returns. Wish I had seen this website reviews sooner.

Placed an order on Dec 19 for an item that was in stock and available to be shipped immediately on their website, and it did not ship until January 5. Asked customer service for a refund before it shipped and they denied it.

DO NOT ORDER FROM THIS COMPANY I ordered a turkish bathrobe as a Xmas present for my husband. That was on November 9, 2020. As of January 5, 2021, I still have not received it. They tracked the package to the US/Canada border on December 7, 2020 and have no idea what courier service picked it up or where it has been for the last month. I have no idea when or if I will receive the package and by the way, the charge went through on my credit card on December 4, 2020. They can't help at customer service. I keep receiving emails to rate the purchase. I commented that I was still waiting to receive the purchase therefore, unable to rate it. They responded by saying they could not post my comment since it was not about the bathrobe. I think it's all about the bathrobe making it's way to me on foot !! UPDATE ON Januray 20, 2021 - they have declared the turkish robe missing. They have no idea where it went after it crossed the border. They have refunded part of the amount and NOT the shipping and border cost. I am missing 30US dollars. I argued with them that since I did not receive the item, why should I pay for shipping and border ? I paid 30US dollars for my experience with this awful company. Never again.

Fraudulent advertising related to when you can expect your order to arrive... totally misleading and a total money grab... take your business anywhere else. A Russian bot is more transparent then Hammacher Schlemmer and their Customer Service response is pathetic (an infant can provide more meaningful information).

Since the company denied my calls & on-site review. Here’s the review they refuse to post on their site after my purchases with them.

This was the WORST purchase & customer service experience I've ever had in my life. My order consisted of multiple items for Christmas. One was canceled out of the blue. Another delayed until after Christmas. This R\C snowplow was a gift my son had specifically asked for from Santa & I was excited to get it. Instead I was sent a cheaper car for a younger child desire the packing slip listing the correct item. Obviously the person packing didn't care. What was worse was calling customer service about the issue. I was directly insulted by the employee I spoke with who refused to help. He told me he'd arrange for the correct item to be shipped & when I explained that doesn't help that I will have nothing to give my son on Christmas Day he told me to give him the car I received and then to TAKE BACK THE GIFT I'd GIVEN MY CHILD AND REPLACE IT WITH THE CORRECT ONE IN 2-3 WEEKS WHEN I RECEIVE IT!!!! Who does that!?!? How UNPROFESSIONAL this company is!!!! They will make the customer responsible for their mistakes. TAKE HEED! Sadly I've known this company all my life and after the totally disrespectful way in which I was spoken to I WILL NEVER EVER AGAIN USE THIS COMPANY AGAIN.

Hammacher Schlemmer is easily the worst company I have ever dealt with online. Never will they get my business again. My biggest regret was not first reading the myriad reviews that carry one basic but critical message: Don’t do business with this outfit. Stay away from it. My roughly $130 purchase still hasn’t arrived and I ordered it approximately a week before Christmas ... while being coaxed into paying for what I consider to be fraudulent three-day shipping. Many other companies that I ordered from online dealt with the same shipping challenges and they performed magnificently and on time. What is even more aggravating and inexcusable is that Hammacher doesn’t provide tracking information on the package, which in 2021 is ridiculously inept and negligent. No idea on the status of the shipment. But they continue to pepper me with emails trying to drum up additional purchases. This may be a unique and historic company but it appears to operate like a borderline scam to lure first-time customers with the realization they’ll lose them in the future due to pathetically poor customer service. And I admittedly haven’t even bothered to email or call them because based on other reviews, it won’t do any good and will only annoy me further. Ordering from this company has been the only truly dissatisfying part of the holiday season.

Their website advertised free shipping because of the amount of my order. Not true. I found out after I placed my order that I had to pay $18 for shipping and after receiving my order (which took almost a month) I had to submit paperwork to get the free shipping. Took over 3 weeks for them to approve my request and today I found out that I do not get my money back but award points for the amount on a future order. Well, I will never place another order with this turkey company. Not worth dealing with them.

Ordered an item on 12/13 for Christmas. Even with this year's shipping delays, most companies online are guaranteeing Christmas delivery with orders up to 12/17 or 18. Many other companies are also offering free or reasonable shipping costs. H-S charged $23.95 for shipping and something called "service". I decided to go ahead and pay because I really wanted this item for my husband for Christmas and because, to me, if I'm paying almost $25 for shipping (for a sweater for goodness sake!), then I'm certain to get my item by December 24th, right? Nope. After zero communication, I finally get an email with a tracking number that tells my my item will arrive on 12/28. 12/28!!!! Having been ordered on 12/13 and with a $23.95 shipping fee. Absolutely ridiculous. Somehow, REI, LL Bean, Orvis, and EVERY other vendor I ordered from has managed to get my gifts to me on time without charging $23.95. And don't even get me started on the completely USELESS customer service 1-800 number. I will never be ordering from H-S again, and I highly recommend no one else does either.

I was looking for storage for my vinyl records. There is one which is basically cubes , like the ikea ones. It holds 800 records.... so nothing small but nothing huge either. Price ?
Guess
It costs over 2K .
Let us laugh .....
hahaha haha hahahahaha! There are always rich tourists around i guess. Or wanna be hip contenders.
You can get the same for about 50 -80 second hand.