The Handmade Christmas Co Opiniones 

3992
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What great communication and products! Their customer service is exemplary. In my opinion, the prices are very reasonable for the high quality. I’ll order from them every year.

Valorada con 5 estrellas sobre 5

What a fantastic find this company is. Ordered a personalised Father Christmas letter with a “nice list” pin badge. Came very quickly and such a gorgeous looking letter! Came in a separate envelope... Ver más

Valorada con 5 estrellas sobre 5

After finding the website being unable to take my order for a personalised bauble with my wife’s name on it, for several weeks, I received an email from a kind young lady stating that the site had bee... Ver más

Valorada con 4 estrellas sobre 5

Ordered a Christmas sack for my Daughters first Christmas back in April 2026, didn’t receive an email from the company until the 10th of July. They explained then that someone in their team had passed... Ver más

4,7

Excelente

TrustScore: 4.5 sobre 5

4 mil opiniones

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4,7

Todas las opiniones

(3992)

157 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Really good company

The company is great, good idea to be able to track the progress of the item being made, fairly quick delivery given it’s a small business and the item I ordered was personalised. My only negative is that my wooden box has a slight grey tint in certain parts and over the personalised name however doesn’t affect the use and is still a really lovely product.

21 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality

Items where as described if not better, communicating was great and delivery was not very long at all. I cant wait to see my daughters face when she sees the items.

18 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

If you want it to be special…

Last year I bought the personalised baubles and we loved them. This year I decided to buy the personalised wooden decorations and they didn’t disappoint. Most of my family live in other countries and I thought this was a good way to remember them at Christmas. All our names on the Christmas tree. The waiting time was reasonable given the personalised nature of the items I ordered and Handmade Christmas Co packaged my order well so I don’t mind the delivery charges, plus you can track your order. If you are looking for that extra special touch during the festive season, I strongly recommend you to have a mooch at what’s on offer.

19 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great company

Website easy to use, products look amazing. Good customer service, items arrived well packaged and look fabulous.

22 de noviembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Really disappointed

Really disappointed, not the quality of previous years.
I ordered 2 personalised Christmas decorations.
The laser marks on the wood grain are very uneven - darker in some areas and really light in others which makes it look unfinished.
There are also obvious marks in the wood which make it appear damaged and detract from the finish.
The name on one of the decorations is not central so looks unprofessional.
I have contacted the company but they appear to think all of these issues are acceptable!!
This was my third year ordering from this company and these decorations are definitely inferior quality.
I’m not sure I can give these as gifts due to the quality.
An expensive mistake.
Shame…

19 de noviembre de 2025
Opinión espontánea
Logotipo de The Handmade Christmas Co

Respuesta de The Handmade Christmas Co

Hello Fiona,

Thank you for taking the time to leave a review, and for ordering with us for the past three years – we do appreciate your repeat custom, which is why we’ve taken your concerns seriously and looked closely at the photos you sent.

Our wooden decorations are made from 100% natural wood, and the engraving is done directly onto the surface of the timber. This means the laser reacts differently depending on the grain structure and density in each area, which is why you’ll see some parts appear darker and others lighter.

The “marks” you’ve referred to are natural medullary rays within the wood, not damage or dirt, and are a normal characteristic of this material. No two pieces will ever be identical, and this is part of the design and finish of the product.

After reviewing your images, we couldn’t identify any manufacturing fault or damage to the items you received, and the decorations are in line with the product description and examples shown on our website. That’s why our team explained that what you’re seeing is a natural feature of the wood, rather than a defect.

We fully accept that the natural variations in the timber may not be to everyone’s taste, and we’re sorry that in this case the final look wasn’t what you had in mind. Our intention was not to dismiss your concerns, but to be transparent about how the product is made and why it looks the way it does.

If you’d like to discuss this further, you’re welcome to reply to our last email and we’ll be happy to continue the conversation directly.

Best wishes
Elizabeth

Valorada con 5 estrellas sobre 5

Excellent quality

Very happy with my purchase. The chocolate bars look amazing and are very good quality. When I had a query with my order I sent an email at night and the following morning I received a reply giving a clear response. I would definitely recommend this site.

27 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Personalised Christmas cracker

I ordered a personalised Christmas cracker for my great nephew as an addition to his Christmas present. I saw this company on line and it was just what I was looking for. Ordering was easy and I could track item. The item arrived on time and the personalisation was great. Beautifully presented and his name was so clear on the Cracker. I was a bit worried as it contained a small minature of alcohol but worrying unnecessarily, it was packed great. I would recommend this company for something a bit different and will certainly use them in the future. Well done.

15 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Santa' ultimate helpers

Really lovely items all well made and beautifully curated. Packed well and shipped reasonably quickly. Was kept informed every step of the way. Really good experience would buy from again!

2 de noviembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wonderful products that make Christmas special

Absolutely love the lined Christmas sacks and I have bought one for each of my grandchildren for their first Christmas. I followed them up with the Christmas Eve boxes which have been a big success. Great company. Love the products. Keep up the good work!

31 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered personalised Christmas crackers

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost straight away. Very friendly, fast and efficient service and the crackers are beautiful. I will definately be ordering from them again.

14 de noviembre de 2025
Opinión espontánea

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