Excellent. Needed easidri dog coat and found company through online search. Quick message to them late Friday night and prompt response to confirm one large in stock. Ordered late Friday night, confir... Ver más
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Consulta las opiniones de los clientes
Ordered a black leather Ideal cob sized driving bridle, was kept updated about delivery time and absolutely delighted with quality of bridle, fit and ease of assembly. Pony also seems very happy with... Ver más
Everything was straightforward enough but it took nearly 2 weeks to receive the item. I did receive an email saying "as per their delivery statement, they're allowed up to 28 days" but who goes looki... Ver más
La empresa ha respondido
Excellent communication and updates from Riding and Harness Stuff. Sadly Royal Mail let them down. Parcel posted 48hr tracked on Thursday, notified by Royal Mail to be delivered Saturday 9.15-11.15a... Ver más
Información sobre la empresa
Escrito por la empresa
Welcome to Harness Stuff, the specialist in carriage driving harnesses and other equestrian sports equipment and accessories such as horse bits, horse bridles and more! Here, at Riding and Harness stuff, we sell the brands that we know and trust. Our website also has many blog articles on a broad range of equestrian topics
Información de contacto
4,6
Excelente
336 opiniones
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10 days later and still not received
10 days later and still not received. Paid for Royal Mail standard delivery but apparently it’s been sent via Evri. They’ve had my parcel almost a week. The messages are misleading - said it had been collected be my local courier, now it’s saying at senders local depot. If a company states Royal Mail as the mode of postage why change to Evri. Very disappointed.
24 de octubre de 2023
Respuesta de Harnessstuff
We are very sorry for your disappointment and you are correct we were caught out by the size of this product and were not able to send it via Royal Mail in this instance.
Item not as described on website
18 de octubre de 2023
Respuesta de Harnessstuff
Dear Susan. Thank you for taking the time to leave a review. It is correct that there was an error in the description on the website and for that we apologise. We are a small business and occassionally things change that we are unaware of and an old description may be incorrect. On this occassion we immediately sent you a free returns label and will refund you upon return of the bit. I think most people would be understanding of this type of circumstance and would be content with the action we have taken. We appreciate customers who contact us without being rude and aggressive from the onset as we all can make mistakes, I think the key is how we correct them which we have done to the best of our ability in this instance despite the way you contacted us
Super customer service
Had to return a faulty item
They sent out another shackle without any problems.
25 de septiembre de 2023
Sanchia is always very helpful and even…
Sanchia is always very helpful and even when a customer like me leaves ordering something a bit late she does her best to accommodate and get your purchase there on time.
3 de octubre de 2023
Good communication
Good communication- not immediate delivery but OK because I had an explanation...and honesty got to me reasonably quickly.
28 de septiembre de 2023
Good prices
Good prices, good communication, well packed packages/boxes, all in all a good service.
25 de septiembre de 2023
Brilliant service.
Brilliant service and excellent communication from point of order to its receipt. Would 100% recommend.
Thanks.
25 de septiembre de 2023
easy to order and very quick to arrive
12 de septiembre de 2023
I had to wait a long time for the…
I had to wait a long time for the order. As they didn’t have what I ordered in stock. I don’t mind that but it would have been nice to have been told that a time of order not 3 days later
11 de septiembre de 2023
Respuesta de Harnessstuff
I am sorry that you have been disappointed on this occassion. We advertise our delivery terms on every product page. We also then email you along with your order confirmation with those details, this is immediate not after 3 days. I appreciate that we live in a World where we expect everything immediately but this is very specialised equipment and no stockist in the UK holds all the items in stock all of the time so we all have to order things from the supplier in Australia from time to time. Unfortunately this takes a little while and we have no control over that but our terms are transparent and available to see at time of purchase as well as immediately post purchase.
Excellent service
20 de agosto de 2023
Very pleased with the service provided
Very pleased with the service provided. Delivery was prompt
23 de agosto de 2023
Item easy to order and arrived on time
Item easy to order and arrived on time, good price.
15 de agosto de 2023
Everything was absolutely fine
Everything was absolutely fine! Definitely recommend this seller!
13 de agosto de 2023
Fast efficient service
9 de julio de 2023
Great products and services
Great products and services, very happy with the items I purchased
6 de julio de 2023
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