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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I had a maintenance issue in my flat which was fixed super quickly. Ella is super efficient and helpful.

Valorada con 5 estrellas sobre 5

Wow......just wow......I had a problem property that had been empty for months, Charlotte and Lorraine took over the marketing, 10 viewings within 4 days, referenced within another 4 days and due to... Ver más

Valorada con 4 estrellas sobre 5

HassleFreelettings have been so helpful since they started managing my property. Shout out to Charlotte Flectcher that is always an email away. She has been so helpful, explains every details without... Ver más

Valorada con 5 estrellas sobre 5

Ella has helped us efficiently during our 12 month tenancy ans always humble and made us feel welcomed. Ella was always prompt in following up and resolving the issues and seeing it till closure. Th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Compañía de administración de propiedades
  2. Agencia de alquiler de apartamentos

Escrito por la empresa

Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

123 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,7

Todas las opiniones

(123)

46 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Ella is always quick and very helpful…

Ella is always quick and very helpful when I have any issues. I’m very happy with the service I have been given

7 de enero de 2026
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thank you for your kind review! We’re so pleased to hear that Ella has been quick and helpful whenever you’ve needed assistance. We really appreciate your feedback and are glad you’re happy with the service you’ve received.

Valorada con 5 estrellas sobre 5

Greatful

They responded promptly to our issue in our apartment and I am greatful.

22 de diciembre de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thank you for your 5-star review ⭐ We really appreciate it!

Valorada con 5 estrellas sobre 5

A well-structured and efficient…

A well-structured and efficient lettings service. The team demonstrated strong attention to detail, clear communication, and a proactive approach throughout the tenancy setup. Everything was handled professionally and on time, making the move-in process smooth and reassuring. I would happily recommend them

23 de diciembre de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thank you for your great review! We really appreciate it!

Valorada con 1 estrellas sobre 5

Unprofessional

Maintenance services very cheap,
Unprofessional. Do not trust them.you life will be in danger

27 de agosto de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Dear Mashhur,

We are sorry to hear that you feel this way, as this is certainly not the level of service we aim to provide to any of our tenants or landlords.

You first reported a small damp patch on your ceiling on Wednesday and provided a photo. Our contractor attended the very next day to assess the issue and supplied a quote over the weekend. Unfortunately, the issue worsened, but we were not made aware of this until Sunday, when you informed us that part of the ceiling had collapsed.

On the same day, we immediately obtained the landlord’s approval and arranged alternative accommodation for you while repairs were carried out.

Our contractor attended again on Tuesday and replaced the entire ceiling. We continue to monitor the situation closely and provide ongoing support to ensure everything is resolved to the highest standard.

Our team is still in contact with you and remains committed to improving your experience.

Thank you for your patience and cooperation.

Valorada con 5 estrellas sobre 5

amazing team who work hard to make your…

amazing team who work hard to make your experience quick and simple. big shout out to
Ella Sotillo who helped me resolve my bath and tile issue in the kitchen. Thank you so much for all your hard work

21 de mayo de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thanks for your review Lauryn, this is great to hear. We will pass on your feedback to Ella

Valorada con 5 estrellas sobre 5

Staff are always helpful and friendly.

Had a few issues with the property that needed resolving over the last year or so, always found the staff - Ella, in particular - to be communicative, friendly, and professional.

12 de mayo de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thanks Tom for your review

Valorada con 5 estrellas sobre 5

Bed fixing

I had an issue with a broken bed that had completely collapsed whilst I was back at home for the previous weekend and I realised something wasn’t right when I came back. I emailed Hassle Free who’s amazing communication with the landlord and the maintenance guy and I got given a brand new bed as a replacement within 1 hour. It was all sorted out within 3 hours and finished by lunch time! Incredible team at Hassle Free who are so lovely and always respond so quickly to anything!

4 de abril de 2025
Opinión espontánea
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Respuesta de Hassle Free Letting

Thanks Aimee

Valorada con 5 estrellas sobre 5

Hassle Free letting - cracked window

I contacted hassle free letting regarding a cracked window, Ella at hassle free was extremely helpful in keeping me in the loop regarding her phone calls with the landlord and continued to help until the problem was resolved. I am extremely grateful.

29 de marzo de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thanks Jake, we appreciate the review

Valorada con 5 estrellas sobre 5

I have needed some professional advice…

I have needed some professional advice concerning the letting of one of my properties.
I spoke to Charlotte Fletcher.
Charlotte was polite, helpful and gave me some very good advice.
Thank you Charlotte, and Hassle Free Letting.

25 de marzo de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thanks for your review Mrs Ferguson, we will be sure that it's passed on to Charlotte

Valorada con 5 estrellas sobre 5

I am glad to have this company

I am glad to have this company. They have been great throughout my issues I've been having.

Whenever I have a issue they are quick to respond and get the issue sorted quickly and effectively.

Brilliant company and support

26 de marzo de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thanks for your review

Valorada con 5 estrellas sobre 5

"I've had a very positive experience…

"I've had a very positive experience renting my flat through Hassle Free Lettings. Flat itself is of a good quality, well-maintained and comfortable. I've been particularly impressed with the satisfaction with the maintenance service. Any issues have
been addressed promptly and efficiently. Furthermore, the quick response for enquiries has made communication easy and stress-free. I would highly recommend them."

27 de febrero de 2025
Opinión espontánea
Logotipo de Hassle Free Letting

Respuesta de Hassle Free Letting

Thanks Dmytro, we appreciate the review and positive feedback

Valorada con 5 estrellas sobre 5

Very Good

Had a very good experience with this company. I have had a problem with my boiler and has been fixed the same day, thanks to our assistant Ella , she's been very kind and extremely professional to get in touch with our contractor.

8 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great experience with this…

I had a great experience with this agency when dealing with a kitchen pipe leak. Ella, in particular, was amazing—she patiently listened to my concerns, provided quick responses, and efficiently resolved the issue. Her professionalism and attentiveness made the whole process smooth and stress-free. Highly recommend her and the team!

20 de febrero de 2025
Opinión espontánea

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