Havealook Website Design Opiniones 

231
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We had a good experience with Havealook for hosting our website. Their team was supportive, professional, and helpful throughout our time with them. Thank you for the great service!

Valorada con 5 estrellas sobre 5

Our website went from dream to reality with the help of Havealook. The easy to follow design set up sheets were brilliant and easy to communicate exactly what we were after. Our designer was promp... Ver más

Valorada con 5 estrellas sobre 5

Have done two websites with HAL, this time we are did a face lift and redesign of the first site. We're very glad on how things have turned out very unique and vivid design hopefully will do an upgr... Ver más

Valorada con 5 estrellas sobre 5

We are a non profit basketball club needing a web page to cover all aspects of our club from registrations, links to game times, information on our club etc. The set up of the web pages is great and... Ver más

Información sobre la empresa

  1. Web designer
  2. Servicio de business-to-business

Escrito por la empresa

Havealook Websites provides affordable websites from only $395, an easy to use CMS, and are experts in mobile friendly website design.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

231 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

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5 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Creative Aero

Creative Aero, experience from the get go was outstanding! If you are looking for a no fuss, highly efficient website design, I highly recommend you choose Havealook, you will receive exceptional service, the way it should be. Special shout out to, John from sales who made the entire process seamless. Michael the designer who's design surpassed all my expectations well done!

14 de marzo de 2019
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Thank you for your review. :)

Valorada con 1 estrellas sobre 5

I engaged Havealook Websites to design…

I engaged Havealook Websites to design my small business website. The contract I signed did not provide any details on the design process. It only specified that the total payment would be deducted out of my bank account on the day my website was ready to go live. Once I signed the contract, I received an instruction document. I read it in its entirety and it simply explained that once ready, the website would be available for viewing online. It never specified that no drafts or still pictures could be provided before to check the design and that "online" meant Live replacing my current website. I only found this on the day I was meant to see (what I thought was the first draft of) my website which was anyway 48 hours AFTER the payment was automatically taken out of my bank account. At that stage I was informed in writing that the only way I could see my website was by replacing my current one. That there was no way I was able to check what it looked like in any other way. Furthermore, by changing my website to havelook server, all my company emails could have gone offline for up to 48 hours. I was also informed I had to coordinate my email and the go live myself directly to the company that hosted my mailbox (Microsoft) and my domain (Go Daddy). This was never mentioned in any of their written communication. As I provided content and design suggestions (without ever seeing any work) I received emails form Havelook Marketing Groups stating I didn't have to organise anything on my side: "So I bet you are thinking "Well...what do I do now?" The good news is absolutely nothing! You get to sit back and relax while we take care of this stage of the website build." I was astonished to find out the only way I could see my website for the first time was to upload it live and to upload it live all my company emails could have been offline for up to 48 hours. I regrettably agreed to this and organised it on a Friday night. Once the website came online the quality of the work was entirely disappointing, it was manly the content I provided with multiple fonts and sizes. Some graphics were available on the Home Page but literally ALL OTHER PAGES were just text in different fonts and sizes! Finally, the site didn't even include a Security Certificate, one of my clients accessed it over that weekend and he thought my business had gone bankrupt!!! I then had a look at their CMS (Content Management System) to see if I could at least update some of it myself and found it very clunky and difficult to use, nothing compared to more intelligent CMS like Wordpress or Wix. I wrote a complaint and spoke to one of their support managers who acknowledged that a lot of the key information about the site going live (Eg Security Certificate and Emails going live) is purposely NOT documented (!!!) he also acknowledged my website design was of a much lower quality than any other designs he saw before from Havealook. But once I told him I had lost confidence that they could do a good job, he refused to refund me any money. I have now issued a formal complaint with NSW Fair Trading. I would suggest before you engage with this business to look at the small writing in their contracts, but guess what? By their own admission, a lot of that information is either unclear on their contracts or missing. And the little that you get is given to you AFTER you signed a contract committing to pay the full value of their services and that no refunds are available! Be careful who you are getting involved with.

10 de marzo de 2019
Opinión espontánea
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Respuesta de Havealook Website Design

Hi Paolo,
Thank you for your review, we really appreciate your feedback. Below we have outlined our response to your concerns.

The contract is not designed to explain any design processes at all, our processes are all explained before the sale is made on the phone and also in emails and is then re-iterated in supporting documentation that is sent once the contract is entered into our system. This is to make sure that our customers understand what to expect with our service. Yes, we launch our websites in their live state so that customers can interact with the graphical elements and provide any feedback or changes in a timely manner which are then addresses as a priority service, operating in any other manner would incur a significant increase in our pricing. We create high quality websites at an affordable price and by the end of the changes process 99.9% of the time our customers are happy with what we come up with. Unfortunately you were not willing to go through the changes process with myself, and therefore I could not help you get the website which you had envisioned. I am sure you can agree that design can take some tweaking, sometimes even a complete overhaul or a new set of eyes to get the job done.

In regards to the issue you experienced with your emails, this was due to having your name servers pointed to WIX, the domain being hosting by Go Daddy and the emails being with Microsoft. I can understand the confusion as this sort of management is quite messy however it has zero relevance to the service we are providing as we are not managing your domain or emails. The wrong records were changed in the wrong place, which is why your emails were no longer working. I wish the domain had have been managed by us and that issue would never have occurred as my team is very well trained in navigating such a poorly managed domain and email situation. I believe this is also why you rejected my offer to organize a “Test Domain” and switch your website back to your previous site whilst we work through the website until we reach a point you are more than happy with.

In regards to the SSL certificate, all of our websites are given SSL certificates. As soon as the website we designed is live, our system generates an SSL certificate and it is installed onto the website. We do our best to document all of our processes clearly, you are the first customer I have had expressing these concerns which has led to us reviewing what we sent out again, we are always open to improving the service that we offer.
Our CMS is designed for the novice user, other platforms require a certain level of skill and knowledge to make changes, whereas with ours, if you can use a word document you can use the system to make changes. We offer free support if anything is unclear and are more than happy to walk any of our customers through the CMS.

And yes, I definitely agreed that the design of the content could use some work, we do not shy away from constructive criticism at all, when there is a lot of information provided it can leave more room for error, however as mentioned above, you did not give us the chance to make any changes to work that was done. In short Paolo, I am happy to still offer you help in getting this website up to a stage you are happy, yes there is always room for improvement however I believe we have communicated as much information that we can through all of our of our documents.

Valorada con 5 estrellas sobre 5

Havealook websites have been absolutely…

Havealook websites have been absolutely fantastic to deal with. I moved over to them and was hesitant with another 'online' web designer, but it turned out my worry was for nothing. They were very professional, obliging and assisted every step of the way. I am extremely happy with my webpage and the ease of which it is to use and upload photos or change information. Great bunch of people.

28 de febrero de 2019
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Hi Paul, thank you for your review, if there is anything else we can do for you please dont hesitate contacting us.

Valorada con 5 estrellas sobre 5

Great company, very responsive

Great company to work with, very responsive and timely with follow up. We can definitely see the advantages of working with an SEO and in particular Havealook.

28 de febrero de 2019
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Thank you for your review, if there is anything else we can do for you, were hear to help.

Valorada con 5 estrellas sobre 5

Havealook never fail to deliver an…

Havealook never fail to deliver an amazing website.....the team are professional to work with and offer fresh designs and perspectives on presenting your business.
The process is easy and the results outstanding!

27 de febrero de 2019
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Hi Shar. Thank you for your review, if there is anything else we can do for you, were hear to help.

Valorada con 5 estrellas sobre 5

A1-QUALITY!

QUALITY! QUALITY! QUALITY!
Quality service. Quality support team. Quality looking website. Quality function of the website. Quality price & very user friendly.
Couldn't be happier with their service, highly recommended!

21 de febrero de 2019
Opinión espontánea
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Respuesta de Havealook Website Design

Thanks for the review Jacob, we hope you love your website. :)

Valorada con 5 estrellas sobre 5

Havealook Websites

We have used the services of Havealook to create, guide & build our website.
We are advertising a product that is almost unknown here.
With the guidance & expertise from the crew at Havealook Websites, we are receiving questions & queries on our product - with the help of the Havealook Crew, our product is getting more & more exposure - day by day we are building our small business.
One must crawl before we can walk - day by day we are seeing the results. I cannot speak highly enough of Havealook Websites

21 de febrero de 2019
Opinión espontánea
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Respuesta de Havealook Website Design

Thanks Martin, appreciate it. :)

Valorada con 5 estrellas sobre 5

I have used Havealook for many years

I have used Havealook for many years. The team are always very responsive to any enquiry I have had and support I have needed. I would have no hesitation in recommending Havealook and I have in fact referred a number of friends to their service.

20 de febrero de 2019
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Thank you OJ :)

Valorada con 1 estrellas sobre 5

Havealook refuses to provide a fair and…

Havealook refuses to provide a fair and reasonable refund.
We cancelled our service just 3 days after its renewal date.
Havealook don’t want to offer any pro-rata refund because they hide behind their T&Cs. That doesn’t make it right.
What they are saying is that 3 days of service is the same as 365 days of service, which is simply not true.
IT services are much like any other commodity, e.g. telephone services, power, or other utility.
I have used other service providers like Squarespace and they are not only cheaper but are a lot more professional and customer focused.

14 de enero de 2019
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Respuesta de Havealook Website Design

Hi Peter,
We try to make it as clear as possible for our customers to understand the cancellation process and that we do not provide pro-rata amounts as we pay hosting space annually in advance for all customers. You were with us for long 10 years without any issues or complaints. Wherever you end up with your website, we truly wish you the best and all the success for the club, and hope that you are happy with the service of your new provider. If you need anything else, let us know.

Valorada con 3 estrellas sobre 5

The end product was great, but the journey was like strolling through an active mine field

Dealing with this company was like buying a BMW and getting a shopping cart delivered by mistake. Eventually you get what you ordered but what a mission. There communication is dreadful and they just dont listen or read what you send them. They NEVER check there work, and you are constantly finding mistake after mistake with the work they provided. They are more interested in reaching there time frame and deadline and getting paid, than taking the time to do the job correctly. The end job we got was actually what we wanted and actually expected, but the journey to achieve this was not enjoyable and I would never do it again.Make sure you get everything the sales person says in writing and stick to your guns so you get what you are quoted.

9 de octubre de 2018
Opinión espontánea
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Respuesta de Havealook Website Design

Hi Ian, Thank you for your feedback, if there is anything else we can do for you, were hear to help.

Valorada con 5 estrellas sobre 5

THE BEST COMPANY FOR WEBSITES!!!

THE BEST COMPANY FOR WEBSITES!!!
wouldn't look else where. These guys met all my expectations. HIGHLY RECOMMEND THEM!

22 de agosto de 2018
Opinión espontánea
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Respuesta de Havealook Website Design

Awesome review, thank you Marcel.

Valorada con 5 estrellas sobre 5

Easy and efficient

Easy and efficient. The process was very simple and the staff at Havealook were fantastic. The money is definitely worth it considering the time put in creating your own website and you end up with a professional looking website!
Definitely recommend!

9 de agosto de 2018
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Thanks Adele!

Valorada con 5 estrellas sobre 5

Very happy

I have to say. I had these guys start a new website to replace my 20 year old website which was tired and I couldn't be happier. Dealing with these guys was easy and they were always available when needed. The costs did not change. What i was quoted I got charged no a cent more.
Really happy

9 de agosto de 2018
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Great to hear you're happy. Thank you for the review.

Valorada con 2 estrellas sobre 5

Poor customer service for hosting

Basic website design (now re-directing to a Wix designed site) and re-billed my account without written permission. Ensure you check the original contract as each year they auto-debit for web design package and any emails listed on the account automatically. They will not re-fund for services not used, including email addresses never used if they are described on the original contract.

3 de mayo de 2018
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Hi Andrea.
As you are aware you receive an invoice 6 weeks prior to hosting renewal. You have 6 weeks to advise if you wish to cancel your hosting. And as your account is paid by direct debit, we take payment as agreed on your contract. If you are paying for emails that you are not using, you simply need to advise us and we are more than happy to remove them from your account so you do not have to pay for them. But again unless you tell us, we have no idea to remove them. I think your review is unreasonable but you are entitled to your opinion. Have a great day! :)

Valorada con 5 estrellas sobre 5

Havealook websites are extremely helpful

Havealook websites have been extremely helpful from day one. Even after my website was completed. If I ever contacted them, they were prompt in getting back to me and dealt with all my needs.
I would highly recommend them to anyone needing a website at a great price, without compromising quality or service.

Dine Date Love P/L

8 de febrero de 2018
Opinión espontánea
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Respuesta de Havealook Website Design

Thanks for the feedback Amanda. Appreciate it.

Valorada con 5 estrellas sobre 5

Havealook Websites

Havealook Websites have been professional in every aspect and step of the way in the creation and maintenance of my Medea Films Website. Having clients constantly come back to me that they 'love the website' only ensures the upward growth of my business. I am very satisfied and happy to recommend Havealook Websites to any person looking at using any of their services.

22 de enero de 2018
Opinión espontánea
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Respuesta de Havealook Website Design

Thank you Stella!

Valorada con 5 estrellas sobre 5

Hi Kyle

Hi Kyle

From the outset we have found Havealook's approach to our work to be of a particularly high standard. We Cannot thank you enough for the work you did with the redesign. We have been getting very good feedback on the new website. The web site in particular is proving very beneficial.
Having a mobile enabled site in particular is also proving very beneficial. During the design process they were there every step of the way to guide us and nothing, however small, was ever too much trouble. They have continued to provide an extremely friendly, professional and efficient service, an unlimited amount of patience also, some days we bombard them with requests and issues and they continually took them on board and tackle them.

We have no hesitation in recommending Havealook.

22 de diciembre de 2017
Opinión espontánea
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Respuesta de Havealook Website Design

Cheers Craig

Valorada con 5 estrellas sobre 5

Great website guys

Our website upgrade sat on my to-do-list for 3 yrs trying to work out how to start and most importantly, cost. I then found Havealook thanks to MYOB.
Minimal time & effort taken at our end with a great result and affordable cost. All the staff were very helpful, and nothing was a problem.
The only suggest I have, make sure you ask lots of questions and understand what they are saying.
Follow their instructions and you will end up with a great website.

3 de diciembre de 2017
Opinión espontánea
Logotipo de Havealook Website Design

Respuesta de Havealook Website Design

Thanks Deb

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