Hays Travel - Alnwick Opiniones 

672
TrustScore: 5 sobre 5

4,9

60 Bondgate Within, NE66 1JD Alnwick, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We always deal with Sasha In the Alnwick branch always so helpful with advice.she has sorted our tickets for our New Zealand trip at Christmas couldn’t ask for better service.such a pleasure to have h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Sasha was an amazing, knowledgeable sales consultant who know exactly what I was looking for. She went out of her way to find me the best possible deal for my holiday. All I can say is Amazing serv... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My friends attended the branch directly to book a holiday whilst I was struggling to book mine online with difficulty. At short notice, the Hays staff member agreed to assist, and the whole process wa... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Fabulous holiday booked yesterday. Advice ,support etc really good. Everything explained, Diane even helped us download the Hays app and showed us how to access our info etc We've used Hays for ye... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 60 Bondgate Within, NE66 1JD, Alnwick, Reino Unido

  • 01665465026

4,9

Excelente

TrustScore: 5 sobre 5

672 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(672)

116.812 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Clear communication

Sasha told me my travel options for the flights to Cape Town and advised me about which hotels would be best as regards location and prices.

22 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for the lovely review. It's always a pleasure getting your holidays sorted.
Sasha x

Valorada con 5 estrellas sobre 5

Katie was so helpful

Katie was so helpful, dealing with 3 elderly ladies finding a holiday to suit all of us.

8 de marzo de 2026
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Respuesta de Hays Travel - Alnwick

Thank you so much for this lovely review! You will have an amazing time away, I can't wait to hear all about it! -Katie

Valorada con 5 estrellas sobre 5

Very helpful and professional approach

Very helpful and professional approach. I always go to
Hays Travel to book my holidays

7 de marzo de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for leaving a lovely review! i hope you have a lovely time on your holiday when it comes around.- Nathan

Valorada con 5 estrellas sobre 5

Just simply the best advice and service

Just simply the best advice and service.
5 star.

6 de marzo de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for leaving me a review! I hope you both have a lovely time when your holiday comes around, im so glad we were able to help :)

-Ellie.

Valorada con 5 estrellas sobre 5

Friendly efficient service

25 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you so much for leaving me some lovely feedback, you will have an amazing time!

Rebecca

Valorada con 5 estrellas sobre 5

Once again amazing customer service…

Once again amazing customer service from Rebecca this time covered everything that was needed and really nice with it many thanks till the next time

1 de marzo de 2026
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Respuesta de Hays Travel - Alnwick

We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received amazing customer service and that we met your needs.

Rebecca

Valorada con 5 estrellas sobre 5

Lovely staff

Hays are very lucky to have such lovely staff at the Alnwick branch. Friendly, helpful and informative. Nothing is too much trouble. Ellie helped us on this occasion but all the staff are excellent.

28 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for leaving a lovely review for me and thank you again for choosing to book with us! It's great to know that we have made your experience excellent.

-Ellie

Valorada con 5 estrellas sobre 5

Very good service.

Very good service.
Always happy to help.
Always smileing.

20 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you so much for your kind words and for booking! I hope you have the best time! - Laila

Valorada con 5 estrellas sobre 5

Personal interaction versus impersonal websites…

My friends tell me that I could book my holidays on various web sites on the interweb. But why should I bother to do that when I can get in my car and take 20 minutes to travel into Alnwick and take advantage of the knowledge and experience of the girls in your shop? It really is a no brainer. For one trip Claire double checked that my room would have a shower and not a bath, something I personally would not have thought to do. Those who wish for the impersonal touch of the websites, good luck ti you. Personally I prefer the face to face experience that I get from the staff in your agency.

23 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

We appreciate you taking the time to share your experience. We're happy to hear that our team's knowledge and personal touch made your trip planning easier. It's great to know the attention to detail was helpful!

-Ellie & Claire

Valorada con 5 estrellas sobre 5

Great experience Nathan at Alnwick…

Great experience Nathan at Alnwick branch was amazing so helpful and canny thank you for sorting my first get away 😊

14 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Hi Lucy, Thank you for your lovely review! We hope you have a lovely time away on your first holiday!

Valorada con 5 estrellas sobre 5

Stress Free

Knowledgable, helpful staff made the booking process stress free and sorted out accessibility needs as well.

13 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for this kind review for Rebecca, we look forward to hearing all about your lovely holiday! Claire

Valorada con 5 estrellas sobre 5

First time cruiser

As a first time cruiser, I asked Hays for help and advice and they couldn't have been more helpful. They communicated with me every step of the way. Very friendly and knowledgeable.

12 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for your lovely review! We hope you have an amazing time on your cruise!

Valorada con 5 estrellas sobre 5

Great professional friendly support

My title says it all. Hayes office in Alnwick provided a warm welcome on a bleak Northumberland day. We wanted sunshine and Nathan found us a lovely hotel in Tenerife.
Everything dealt with promptly. I’ve just had a follow up call offering to print tickets etc. All the staff are a credit to Dame Irene Hays. So sorry to have got her title wrong.

6 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you so much for the lovely review! We cannot wait to hear all about your holiday :) Nathan

Valorada con 5 estrellas sobre 5

Amazing experience in store on…

Amazing experience in store on Sunday,Ellie was the lady who was helping me and my partner sort out our holiday,I had quite an extensive list of things I wanted her to accommodate and she did it not a trouble.Her knowledge of different resorts was second to none.She made us feel at ease and explained every step of the process of booking.I would really say if it was not for her knowledge and professionalism I probably would not have booked that day as I was unsure of where to go.Brillliant service in the Alnwick branch.would definitely book with hays again and request Ellie help me.

16 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for the extremely kind review, so pleased you got sorted on Sunday. We will make sure we pass this on to Ellie.
Sasha x

Valorada con 5 estrellas sobre 5

Very professional but friendly with it

Very professional but friendly with it. Wasn't rushed. Wouldn't go anywhere else than Hayes for any holiday trips/flights.
Well done Hayes looking forward to my holiday.

8 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for your lovely review im pleased we were able to get you booked up! I will pass this on to Rebecca when she is in :)

Valorada con 5 estrellas sobre 5

The youg lady was very helpful she…

The youg lady was very helpful she explained everything to me in detail excellent service

15 de febrero de 2026
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Respuesta de Hays Travel - Alnwick

Thank you for booking with me again, i hope you have a lovely time when your holiday comes around!

-Ellie

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