The young lady that delt with my husband and I was so helpful through the whole appointment.Making sure all our needs were met as being of the older generation we have a few issues.But she sorted ever... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I recently wanted to surprise my wife for our 20th wedding anniversary, so I visited Hays Travel in Basingstoke, and I’m so glad I did. Issy and the rest of the team were fantastic from start to fi... Ver más
La empresa ha respondido
The service was amazing from both ladies Andrea and Rhiannon x very professional. My questions were answered so very happy
La empresa ha respondido
We booked a cruise yesterday and were well served by Rhiannon & Suzanne. They took us through various options, confirmed that there was nothing relevant from Cunard in our designated time frame and we... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
8 Old Basing Mall, RG21 7FB, Basingstoke Mall, Reino Unido
- 01256581847
4,9
Excelente
449 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
Rhiannon was new so her colleague gave…
Rhiannon was new so her colleague gave her lots of support with out telling us we were her first booking. They were brilliant. Finding everything we could have asked for making sure we had many choices. We have a better holiday than anything we saw online. So I highly recommend using their service, Expertise and super friendly advise. Well done all and thank you.
4 de octubre de 2025
Respuesta de Hays Travel - Basingstoke Mall
Hi Lesley,
Thank you so much for taking the time to leave a review, I really appreciate it! It was a pleasure having you as my very first booking, and I’m so grateful for your patience and support.
I hope you have a wonderful time!
Warm regards,
Rhiannon
Millie from the Basingstoke branch was…
Millie from the Basingstoke branch was so super sweet and kind and also towards my children. Got my son involved in the picking of the holiday.
28 de septiembre de 2025
Respuesta de Hays Travel - Basingstoke Mall
Hi Tanya,
Thank you so much for such a lovely review, your feedback means a lot! I am thrilled to have helped you and your family, it was no bother at all. Thanks so much!
Milly + The Basingstoke Team :)
Respuesta de Hays Travel - Basingstoke Mall
Thank you so much for your lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
excellent services as standard
excellent services as standard. Great people great company. Knowledge able and real people, Far better than online booking companies.
21 de septiembre de 2025
Respuesta de Hays Travel - Basingstoke Mall
Hi — thank you so much for this glowing review! We’re thrilled you found our team helpful and that our service stood out from online booking sites. It means a lot.
Suzanne and the Basingstoke Team
Respuesta de Hays Travel - Basingstoke Mall
Thank you for your thoughtful feedback. We are delighted to hear that Suzanne’s experience and professionalism, combined with her friendly approach, made a positive impression. Your comments will be shared with her and are greatly appreciated.
Many thanks Team Basingstoke
Excellent service from Milly
Milly was excellent. She was extremely patient considering we requested so many different options of dates, companies and add on extensions. She documented all her conversations with the travel people well, so she could advise us either while she was on the call or after. Considering we weren’t planning on booking that day, she was just the right amount of encouragement to persuade us places we’re going fast and we should book it, which we did. Our only observation was that there were not enough staff available for the amount of customers, some people didn’t wait, so possible lost business.
16 de septiembre de 2025
Respuesta de Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Milly and The Basingstoke Team
Respuesta de Hays Travel - Basingstoke Mall
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Suzanne and The Basingstoke Team
Izzy the agent was quick efficient and…
Izzy the agent was quick efficient and pleasant
5 de septiembre de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good Afternoon John,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Izzy and The Basingstoke Team
Wonderful service
I was greeted by a very warm and welcoming Milly. She was very friendly and knowledgeable and nothing was too much trouble. We got a great deal on a trip to Poland next year and can't wait. Will be recommending Hays to everyone I know
30 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Hi Shelley,
Thanks so much for your kind words, I really appreciate it!
I am sure you will have a lovely break in Poland!
Thanks so much,
From Milly + The Basingstoke Team
Emma from the Basingstoke branch was…
Emma from the Basingstoke branch was really helpful & spent a lot of time and effort looking for the holiday we ended up booking. She is an asset to Hays Travel. So thank you very much Emma
23 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Thank you so much for your review.
Emma and the Basingstoke team
Respuesta de Hays Travel - Basingstoke Mall
Hi Viv and Martin,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly and The Basingstoke Team
Holly was very helpful with booking our…
Holly was very helpful with booking our cruise
26 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Hi Dawn,
Thanks so much for your lovely review. We are so pleased you had a great experience with us at Hays.
Kind regards,
Holly + The Basingstoke Team
Very pleasant young lady gave us all…
Very pleasant young lady gave us all the info we needed and made everything clear
26 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your lovely review.
I hope you have a wonderful cruise!
Jessica
Fab Experience
Holly booked our holiday for us & she was very good. Her colleague Izzy was very knowledgeable about the place we are going to as well. The whole process was quick & I would definitely book again with Hays
24 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a Fantastic time on your holiday!
Holly and The Basingstoke Team
Great help in choosing the perfect holiday
Holly gave us lots of suggestions and helped us narrow down our holiday search. She kept us up to date via email and telephone.
Holly was unavailable on the day we came into the branch to book our holiday, so we were looked after by the Manager. She was very patient with us and had a fabulous knowledge, which helped us choose the perfect holiday.
17 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your Lovely review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Holly and The Basingstoke Team
Always friendly helpful and great to…
Always friendly helpful and great to deal with thanks
16 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
Northern Lights
From the start Jessica was very helpful and listened to my queries about the holiday.
15 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Jessica and The Basingstoke Team
very helpful and knowledgeable staff
15 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good Afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
Issy and The Basingstoke Team
Jared is helpful very efficient…
Jared is helpful very efficient extremely good at his job I would never use anyone else Thankyou once again Jared
14 de agosto de 2025
Respuesta de Hays Travel - Basingstoke Mall
Good afternoon,
Thank you so much for your kind review, we really appreciate your feedback!
We hope you have a wonderful holiday!
The Basingstoke Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.