Peter made me feel very calm and comfortable about booking my holiday. He explained about the area that I was enquiring about and managed to get me a better deal for what I was looking for. He was ver... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
We explained destination of travel - ship company - travel dates - over night accommodations required - all necessary transfers , fair play to Jacqui she came up trumps again. Richard & Val
La empresa ha respondido
Each time I've looked or booked a holiday, it has been done without any issues, and your staff have made this possible. I usually book in Pontypridd where I live, but we were in Cardiff and just went... Ver más
La empresa ha respondido
Excellent service as always. Friendly and informative. Nothing too much trouble from all the staff. I wouldn’t get my holidays from anywhere else. Thanks all x
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
37 Queen Street, CF10 2AS, Cardiff, Reino Unido
- 02921433032
4,9
Excelente
1 mil opiniones
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Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent service from Stephanie at…
Excellent service from Stephanie at Hays travel queen street Cardiff.
She goes above and beyond.
Nothing is too much trouble.
20 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Angela,
We are so happy to hear that you received excellent service! It's wonderful to know that our team member went above and beyond for you. We appreciate your feedback!
cardiff, Hays Travel
helpful and knowledgeable with care…
helpful and knowledgeable with care taken with all aspects
26 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Michael,
We appreciate your kind words! We're so happy to hear that you found our team helpful, knowledgeable, and attentive to every detail.
cardiff, Hays Travel
Respuesta de Hays Travel - Cardiff
RHIAN WARBURTON,
We appreciate you taking the time to leave us a review, and we are so glad that you found our team helpful and friendly.
cardiff, Hays Travel
I always get the best treatment when I…
I always get the best treatment when I go in the hays, Jacqui is amazing at her job always takes the time to make sure everything is right.
26 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Hello Elena
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Jacqui and she was able to find you the perfect holiday.
Your kind comments will be passed onto the team and we look forward to seeing you again soon.
Kind Regards
Helen - Branch Manager
Friendly and helpful staff that's why I…
Friendly and helpful staff that's why I come back every year
25 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Sandra,
We appreciate your continued loyalty and are so glad that our team is helpful. Thank you for your kind words.
cardiff, Hays Travel
Very helpfull and competent staff
18 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Barry,
We appreciate you taking the time to share your positive experience; we are so glad our staff could be of assistance to you!
cardiff, Hays Travel
Jeanette was so helpful and really…
Jeanette was so helpful and really lovely. She made this experience really enjoyable. Thank you Jeanette.
25 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Oswald Clark,
We appreciate your wonderful feedback! We are so glad that you had an enjoyable experience and that our team member was helpful.
cardiff, Hays Travel
Respuesta de Hays Travel - Cardiff
Thank You for your kind words
Respuesta de Hays Travel - Cardiff
Dave,
We appreciate you sharing your experience with us! We are happy to hear you found our service friendly and knowledgeable.
cardiff, Hays Travel
Very helpful able to provid full…
Very helpful able to provide full information, good knowledge of the place where I wanted to go for my holiday, quick, easy and efficient.
22 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Sujjata,
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our team helpful, quick, and efficient in planning your holiday!
cardiff, Hays Travel
I booked my first ever travel…
I booked my first ever travel experience with Helen, in Queen Street, Cardiff Branch to Charlottetown PEI Canada. She was helpful and kind, as these things I didn't know what to expect and how they work. And everything seemed to fit in well. The only small gripe was the travel time in my second stop was a mear 6 hour wait in the early hours of the morning! She said I could of upgraded but didn't realise at the time.
Will certainly use these again if I book a holiday.
4 de diciembre de 2025
Opinión espontánea
Respuesta de Hays Travel - Cardiff
Rob Charles,
We're glad your first travel experience to Charlottetown PEI Canada went well overall, and we appreciate your kind words. We're sorry about the long layover; we'll review how this could have been handled better. Thank you for your feedback, and we look forward to helping you with future holidays.
cardiff, Hays Travel
Excellent knowledge and advice
I had very detailed and friendly advice, which was helpful as this is the first cruise I have ever booked. All my questions were answered and it was good to know that the advisor had his own personal experience of cruise holidays.
20 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Joanna,
We appreciate you sharing your booking experience with us. We're happy to hear that the advice given was helpful and thorough, especially as it was your first cruise booking.
cardiff, Hays Travel
Quick response after having listened to…
Quick response after having listened to our needs. Good customer service and attention to detail.
13 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Ynyr Williams,
We appreciate you taking the time to leave us a review. We're so happy to hear you received good customer service and attention to detail.
cardiff, Hays Travel
Helen was very helpful
Helen was very helpful, always does her best finding the best deal always happy and chatty
19 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Linda O'Sullivan,
We appreciate you sharing your positive experience and are so happy to hear that you found our service helpful and friendly!
cardiff, Hays Travel
Peter made our visit very easy in…
Peter made our visit very easy in booking our holiday
18 de febrero de 2026
Respuesta de Hays Travel - Cardiff
customer Mrs Watkins ,
We appreciate your feedback and are so happy to hear that we made booking your holiday easy. We will pass this on to the team.
cardiff, Hays Travel
The Brown,s first trip with Hays
First time to Hays Travel We were made most welcome and our holiday was booked following excellent advice
17 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Hello Gareth
Thank you so much for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am delighted to hear that you received such great customer service from Helen and she was able to find you the perfect holiday.
Your kind comments will be passed on and we look forward to seeing you again soon.
Kind Regards
Peter - Assistant Manager
The representative was great at looking…
The representative was great at looking at deals and advice on our small break
11 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Hello Richard
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
Kind Regards
Peter - Assistant Manager
Put a holiday on hold for 4 for 24…
Put a holiday on hold for 4 for 24 hours till I booked holiday leave in work. when I rang to pay deposit and book for 3 instead of 4 people still keeping 2 rooms price went up by £448. Which i thought excessive. I booked a d paid because holiday leave was booked in work
10 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Good Morning Mrs Pillar
Thank you for taking the time to submit feedback in regards to your recent experience at Hays Travel Cardiff.
I am sorry to hear that you are disappointed with the final cost of your holiday however we did have to realise the previous held option and re cost the package due to one passenger not being able to travel. Unfortunately during this process the air fair did increase and also the solo occupancy room would have increased the cost for the party.
We always aim to provide the highest level of customer satisfaction however we have no control over live costings but will always try our best with price.
I hope this explains things more clearly and we will be on hand throughout your holiday journey with us to assist with anything you may need.
Kind Regards
Helen - Branch Manager
Excellent service
Travel advisors always helpful, pleasant and understanding of my requests..I was kept informed of changes in flight times and assisted in provided travel insurance for myself and travel companion.
10 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Helen,
We appreciate you sharing your kind words! We're happy to hear that our travel advisors are helpful and understanding of your requests, and assisted with your travel needs.
cardiff, Hays Travel
Nia was extremely helpful in finding my…
Nia was extremely helpful in finding my holiday ☆☆☆☆☆
8 de febrero de 2026
Respuesta de Hays Travel - Cardiff
Khristine Davies ,
We appreciate you taking the time to leave us such a fantastic review. We are so happy we could help you find your holiday.
cardiff, Hays Travel
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