We have booked with Caroline for several years now, always very helpful, how's out of her way to find the best deals.. very professional.. simple the best..
Localización
Cambiar localizaciónPersonal Travel Consultant Caroline Metcalf, DH7 Burnhope, GB
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Consulta las opiniones de los clientes
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she... Ver más
La empresa ha respondido
Carol was amazing, she made everything so quick and easy. Would absolutely recommend for anyone looking for an easy and reassuring way to book a holiday
We have booked through Caroline for many years because we know we can trust her advice, we will get the best deal available and she is our first “port of call” for any holidays. So comforting to kno... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
Personal Travel Consultant Caroline Metcalf, DH7, Burnhope, Reino Unido
- 01207 762006
4,9
Excelente
252 opiniones
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We have booked with Caroline for…
We have booked with Caroline for several years now, always very helpful, how's out of her way to find the best deals.. very professional.. simple the best..
7 de agosto de 2026
Great experience
Carol was amazing, she made everything so quick and easy. Would absolutely recommend for anyone looking for an easy and reassuring way to book a holiday
28 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Great service from start to finish
Great service from start to finish. Helped find the perfect family holiday. Secure online payment. Received all information/confirmation, emailed, and paper copies arrived following day. Absolutely a breeze & we can't wait for a fab family holiday!
17 de julio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much Kathy-jo for your lovely feedback, I really appreciate it. Hope you have a fantastic holiday! Caroline x
My booking agent the best best…
My booking agent the best best information you will ever need
14 de julio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much Kenny for your lovely feedback, I really appreciate it! Caroline
Caroline responded quickly to our request
Caroline responded quickly to our holiday request. She gave us 4 different options for the hotel we chose. She gave us different flight times, prices , dates & durations. After we made our choice she quickly sent a link to pay and also arranged for our airport parking. Great service
14 de julio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much Geoff for your lovely feedback, I really appreciate it! Caroline
Caroline knows what we like ...
Caroline knows what we like so it makes booking a holiday so easy. Fabulous service as usual.
10 de julio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Gary & Chris, I really appreciate it! Caroline
Caroline is always so helpful and goes…
Caroline is always so helpful and goes out of her way to gather as much infromation about your holiday as she can. I would not book through anyone else
2 de julio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Marie, I really appreciate it! Caroline
Caroline is extremely efficient has…
Caroline is extremely efficient has excellent customer care and we feel lucky to have her handling our booking
8 de julio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Pat, I really appreciate it! Caroline
Caroline is fantastic
Caroline is fantastic, professional and relatable at all times. Wonderful
30 de junio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Tracey, I really appreciate it. Caroline
Caroline, why look further.
We have booked through Caroline for many years because we know we can trust her advice, we will get the best deal available and she is our first “port of call” for any holidays.
So comforting to know she is there for friendly chats and thoughtful suggestions.
26 de junio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thank you for the lovely feedback Bob, I really appreciate it! Caroline
Very good service always very obliging too sort holiday. And very nice lady always dies my seats and also airport parking when needed. Always sends out the paper work to me in post.
Very good service always very obliging too help with booking. And this lady always sorts out my airport parking too when need be.
2 de junio de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Sheena, I really appreciate it. Thanks for your booking :)
Booked with Caroline and fast smooth…
Booked with Caroline and fast smooth booking as always. Wouldn’t book with anyone else.
25 de mayo de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Jo and thanks for your booking :)
Caroline was really helpful and…
Caroline was really helpful and professional as always, the holiday was booked straight away,
20 de mayo de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much Caren, really appreciate you taking the time to write the review. Thanks so much for your booking. Caroline x
Another booking with Caroline.Again she…
Another booking with Caroline.Again she went above and beyond to find us the perfect cruise for 9 of us next year.Advised on types of cabins and position on the ship.We also have a passenger with us with onboard needs and Caroline sorted everything out we needed to know.Excellent travel agent.Thanks again Caroline 😊
7 de mayo de 2026
Respuesta de Hays Travel - Caroline Metcalf
Aw thanks so much Julie, I really appreciate you taking the time to write the review and thanks for all your bookings x
25th Wedding anniversary holiday
25th Wedding anniversary holiday. I contacted Caroline by email with our special holiday requirements and it was booked within minutes with a couple of emails to confirm fine details and a quick and easy payment link. Ive almost lost count if how many holidays Ive booked with Caroline this year. However as a regular customer she knows exactly what I want and has all my details stored in her systems so it is an effortless process. I'd recommend booking with her in a heartbeat 💓 x
13 de mayo de 2026
Respuesta de Hays Travel - Caroline Metcalf
And thanks so much for another lovely review Bridget! I really appreciate you taking the time to do this after you make each booking. Caroline x
As ever Caroline helped us in getting a…
As ever Caroline helped us in getting a great deal on our forthcoming holiday.We have booked many holidays with Caroline and she offers a great service by printing all our relevant documentation what we need for our trip.Thanks again.x
6 de mayo de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much Norah for the lovely review, I really appreciate it. Thanks Caroline
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much Rachel. Hope you have a fantastic time!
Caroline was very helpful and…
Caroline was very helpful and knowledgeable. Felt very confident booking with her.
10 de marzo de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thanks so much for your lovely feedback Sharon, I really appreciate it. Caroline
Respuesta de Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback Graeme!
Fabulous service as always to book our…
Fabulous service as always to book our family holiday. Thank you so much Caroline.
1 de febrero de 2026
Respuesta de Hays Travel - Caroline Metcalf
Thank you so much for your lovely feedback George!
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