Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone. David Williams.
Localización
Cambiar localizaciónUnit 20, Carlton Lane Shopping Centre, WF10 1AD Castleford, GB
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Consulta las opiniones de los clientes
The staff member was very helpful chatting to us and generally having a laugh .I prefer Hayes to the other rival in our town as the staff are more polite .I got a nice holiday booked all the things we... Ver más
La empresa ha respondido
As usual every time we use Hays, we get what we want and nothing we don't. We found a holiday in the window, went in and the adviser Claire helped us get the best deal. Highly recommended.
La empresa ha respondido
All the staff at Castleford are not good they are absalutely brilliant so helpful and such nice people they always go that bit further to find everything I ask for an only say their assistance.is very... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
Unit 20, Carlton Lane Shopping Centre, WF10 1AD, Castleford, Reino Unido
- 01977878617
4,9
Excelente
1 mil opiniones
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Simply the best
Curtis the person who booked the Holiday for us was fantastic, he made everything very easy for us I would highly recommend Hayes Travel to anyone.
David Williams.
9 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Jane was really helpful and…
Jane was really helpful and professional, however the remainder of the staff were very unprofessional and distracting. They were showing something on someone's phone and laughing, shouting across the shop floor, being really loud, ignoring customers that came in, until I assumed the manager spoke to someone to deal with them, don't think I would use again
9 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for taking the time to leave your feedback. Firstly, we're delighted to hear your lovely comments about Jane, and we will be sure to pass these on to her.
Following our conversation, I'm pleased we were able to discuss your concerns and reach a resolution. We are sorry that you felt the atmosphere in branch came across as unprofessional during your visit. The video being viewed was related to content we were creating for our social media channels, which is a regular part of promoting our business.
However, I would like to reassure you that there was no intention to ignore customers, and we do not tolerate shouting across the shop floor. We appreciate that this was your perception of the situation, and we're sorry that it left you feeling disappointed.
Thank you again for bringing your concerns to our attention. We value your feedback and hope we have been able to restore your faith in our branch. We look forward to welcoming and assisting you again in the future.
Kind regards,
Laura Ford
Branch Manager
Hays Travel Castleford
Laura spent time going through all…
Laura spent time going through all options and we were not rushed and found our perfect holiday
9 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always a pleasant experience
Always a pleasant experience. Always go above and beyond making sure everything is sorted for our travels as a wheelchair user.
8 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
As usual every time we use Hays
As usual every time we use Hays, we get what we want and nothing we don't.
We found a holiday in the window, went in and the adviser Claire helped us get the best deal.
Highly recommended.
8 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always very friendly,do everything they…
Always very friendly,do everything they can to make sure you get the best service,always book with castleford branch
8 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Laura went above and beyond to find us…
Laura went above and beyond to find us the best deal and location , everything we wanted and more a fantastic location and a amazing price
7 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thanks for such lovely feedback,
Many Thanks
Laura
The service from Curtis was 1st class
The service from Curtis was 1st class. Even when I had to change my booking both Ruby and Curtis dealt with my request with ease.
7 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thanks for such lovely feedback,
Many Thanks
Laura
Service was excellent and knowledgeable…
Service was excellent and knowledgeable about the things I wanted to know
Clare was just so helpful in making my decision
5 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks,
Laura.
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
It's always a pleasure to know all the…
It's always a pleasure to know all the girls in castleford shop will always do their best to find what we require, they're a credit to the company.
5 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
The staff member was very helpful…
The staff member was very helpful chatting to us and generally having a laugh .I prefer Hayes to the other rival in our town as the staff are more polite .I got a nice holiday booked all the things we had gone with intentions for
4 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Hays Travel booking
The young lady that saw us was very helpful, knowledgeable, and polite. She sorted out all of our requests. There were no negative points at all.
4 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Laura is super friendly and very…
Laura is super friendly and very knowledgeable in her work always advises us no problem.
4 de agosto de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback,
Many Thanks
Laura
Always helpful
Always helpful, get the best price, very friendly, and good advice.
26 de julio de 2026
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Respuesta de Hays Travel - Castleford
Thank you for such lovely feedback
Many Thanks
Laura
Friendly staff
29 de julio de 2026
Respuesta de Hays Travel - Castleford
Thank you for leaving such a lovely review!
Respuesta de Hays Travel - Castleford
Thank you for your lovely review!!
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