Mia was once again friendly professional & very knowledgeable. Made our booking extremely smooth & efficient. Always come back to book with Hays.
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Consulta las opiniones de los clientes
The consett staff are great. Margaret sorted our alfa holiday for us. As we had to cancel one holiday and she rearranged it for another date. She was so pleasant and very helpful.
La empresa ha respondido
I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would ta... Ver más
La empresa ha respondido
Short break to Benidorm sorted by Abbie in Consett Branch as usual. Nothing a problem all done and dusted and we're booked on another trip!!
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
4 Middle Street, DH8 5QJ, Consett, Reino Unido
- 01207 593800
4,9
Excelente
1 mil opiniones
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Mia was once again friendly …
Mia was once again friendly professional & very knowledgeable. Made our booking extremely smooth & efficient.
Always come back to book with Hays.
19 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Very helpfull and didnt force a holiday…
Very helpfull and didnt force a holiday on us,thanks alot we are so looking forward to our holiday.
19 de julio de 2026
Respuesta de Hays Travel - Consett
Thank you so much for taking the time to leave me such a great review. It wont be long until we get your tickets in - we will be in touch as soon as they are here - Thanks again Morgan
The consett staff are great
The consett staff are great. Margaret sorted our alfa holiday for us. As we had to cancel one holiday and she rearranged it for another date. She was so pleasant and very helpful.
19 de julio de 2026
Respuesta de Hays Travel - Consett
Thank you so much for your kind words. i will pass this onto Margaret next week. Shes a star! Its great to hear. You know where we are if you need anything else - Many Thanks Amanda, Branch Manager
Seasoned traveller
Always book up my holodays with Hays.Consett branch.i just ring up tell them what i want and they sort it for me in minutes.the staff are all brilliant and do an excellent job.wouldn't go anywhere else
18 de julio de 2026
Respuesta de Hays Travel - Consett
Valerie,
Thank you for your wonderful 5-star review! We are so pleased to hear that you consistently have such a positive experience with us and that our team makes booking your holidays so easy and efficient. We truly appreciate your loyalty and look forward to helping you with many more trips!
Kind Regards
Katelyn
Short break to Benidorm sorted by Abbie…
Short break to Benidorm sorted by Abbie in Consett Branch as usual. Nothing a problem all done and dusted and we're booked on another trip!!
18 de julio de 2026
Respuesta de Hays Travel - Consett
Gary Ross,
Thank you for your wonderful review! We are so pleased to hear that your short break to Benidorm was sorted out with ease and that you've already booked another trip. We appreciate your kind words!
Kind Regards
Abbie
Good service
Katelyn at the consett branch was very helpful in assisting us with our cruise booking, ensuring that we got the cabin requested , and we've already received the documentation required
Thank you
17 de julio de 2026
Respuesta de Hays Travel - Consett
Mrs J Irwin,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful in assisting with your cruise booking. We hope you have a fantastic trip!
Kind Regards
Katelyn
Respuesta de Hays Travel - Consett
Thank you so much for taking the time to leave us such great feedback - it does look fantastic and will be here before you know it! Please let me know if you have any questions in the meantime, we are open 7 days a week - Thanks again Amanda
Staff were very helpful
9 de julio de 2026
Respuesta de Hays Travel - Consett
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel
Katelyn
Always happy to help.
15 de julio de 2026
Respuesta de Hays Travel - Consett
Thank you so much for your kind words - you know where I am if you need me. Thanks again Abbie
Respuesta de Hays Travel - Consett
Thanks for your review Michael ! If you need any further help let us know. Thanks Alison
Excellent service ,this is the first…
Excellent service ,this is the first time I have used Hayes and it was stress free, with very friendly staff.
13 de julio de 2026
Respuesta de Hays Travel - Consett
Hi Penny,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that your first experience with us was stress-free and that you found our staff very friendly.
Kind Regards
Hays Travel Consett
Amanda
We found the travel agent very helpful…
We found the travel agent very helpful and polite
13 de julio de 2026
Respuesta de Hays Travel - Consett
William T,
Thank you for your kind words! We are so pleased to hear that you found us helpful and polite. We appreciate your feedback.
Kind Regards
Amanda
Always excellent service from the…
Always excellent service from the Consett Hays Team. Communication, understanding our our needs and friendly just 10 out of 10 all round service.
9 de julio de 2026
Respuesta de Hays Travel - Consett
Robert Hillier,
Thank you so much for your wonderful review! We are delighted to hear that you consistently receive excellent service from the team. We truly appreciate your kind words about our communication and understanding of your needs.
Kind Regards
Hays Travel Consett
Great service from the young lady who…
Great service from the young lady who dealt with us,she went over and beyond to help us..think her name was Kaitlyn.Always lovely staff and nothing is a bother at the Consett branch
6 de julio de 2026
Respuesta de Hays Travel - Consett
Thank you so much for this amazing review. I really do appreciate you rating my service. Please let me know if you have any questions in the meantime - we are open 7 days a week at the Consett Branch - Thanks Katelyn
Margaret (Consett) bravo
I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would take this up in my absence, if I left, she would call me back. To me, she went over and beyond what was expected and found me my perfect holiday after a few phone calls. Bravo to Consett
7 de julio de 2026
Respuesta de Hays Travel - Consett
Steve McCallan,
Thank you for sharing your wonderful experience! We are so pleased to hear that our colleague went above and beyond to find you the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel Consett
Booked over the phone and nothing was…
Booked over the phone and nothing was to much trouble. Rang back when they said they would, and explained everything about the prices. Keep up to date all the time with progress.
Would definitely recommend.
8 de julio de 2026
Great friendly service
Great friendly service.
Matched price and booked extra for us .
Will definitely book again and recommend 👌
9 de julio de 2026
Respuesta de Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please let me know. Regards Joanne
Thanks Abbie
Thanks Abbie, another holiday booked, always good to see you and have a catch up, Abbie is always so helpful and patient, thanks again.
2 de julio de 2026
Respuesta de Hays Travel - Consett
Pat Duckling,
Thank you for taking the time to leave such a lovely review. It's always a pleasure to help you book your holidays and catch up. We appreciate your kind words.
Kind Regards
Abbie
Great Experience from Consett store. Japan itinerary.
Great customer service from Abbie at Consett store. Fast turnaround of bespoke itinerary. Advice on getting the most out of the holiday experiance.
24 de junio de 2026
Respuesta de Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that you received excellent customer service and helpful advice for your holiday experience. We hope you have an amazing time in Japan! Thanks again Hays Travel Consett
A lady called Margaret picked up my…
A lady called Margaret picked up my email for booking a trip to Prague and immediately found me a fantastic deal at a great price superb service well done
7 de julio de 2026
Respuesta de Hays Travel - Consett
David Toor,
Thank you for your wonderful feedback! We are delighted that we were able to assist you efficiently in finding a fantastic deal for your trip.
Kind Regards
Margaret
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