Hays Travel - Crook Opiniones 

854
TrustScore: 5 sobre 5

5,0

10 Hope Street, DL15 9HS Crook, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... Ver más

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Valorada con 5 estrellas sobre 5

Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

854 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(854)

116.812 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great service once again I always…

Great service once again I always religh on Hayes at crook many thanks to Chelsey

25 de junio de 2026
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Respuesta de Hays Travel - Crook

Hi John Tinnion,

We are so glad you had a great experience with us. We appreciate your kind words!

Kind Regards
Hays Travel Crook

Valorada con 5 estrellas sobre 5

Everyone was so helpful

Everyone was so helpful, and helped me get the travel insurance I needed for holidays.

25 de junio de 2026
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Respuesta de Hays Travel - Crook

Connie,

We're so glad we could assist you with your travel insurance needs for your holidays. Thank you!

Kind Regards
Hays Travel

Valorada con 5 estrellas sobre 5

Dec does it again. Thanks Crook Hays

Visited shop after making enquiries with Dec Spencer prior to visit. Extremely hot day. Shop was busy, air conditioning on and everyone cheerful and chatty which put us in holiday mood. We always book with Dec now. He's relaxed , friendly, always has a smile. He'd already done all the groundwork, found out our preferences and had checked the price that morning. He makes the whole experience a positive one when I can feel quite anxious about getting everything right and paying large amounts. To top it off he managed to get us a private transfer for not too much more, booked our seats and gave us the prices for airport parking which we ll do with him from now on. He also managed to get travel insurance for our last holiday on may when we couldn't get it with an insurance broker we usually go too so we took the years insurance. Thanks to the team in Hays including Julie for travel money but a huge thank you to Dec . We ll be back!

24 de junio de 2026
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Respuesta de Hays Travel - Crook

Tracy Lane,

Thank you for sharing such a wonderful review of your recent visit. We are so pleased to hear that you consistently have positive experiences with us. It's fantastic to know that our team makes the booking process enjoyable and stress-free, especially when dealing with important travel plans. We truly appreciate your loyalty and look forward to assisting you again soon!

Kind Regards
Hays Travel

Valorada con 5 estrellas sobre 5

Declan was very kind and discussed all…

Declan was very kind and discussed all our concerns and requests. We are really looking forward to our first cruise.

23 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you for taking the time to leave such lovely feedback for Declan, we hope you enjoy your first cruise! :)

Thanks, Georgia

Valorada con 5 estrellas sobre 5

Fabulous Service

Declan at Hays Travel, Crook was fantastic, can’t fault his service and patients whilst we looked to book our “girls trip” next year. He provided us with information promptly and made the whole booking process simple.

23 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you for taking the time to leave Declan some fabulous feedback! We are so glad you got booked up! thanks, Georgia

Valorada con 5 estrellas sobre 5

hassle free

hassle free, simplicity at is best. special requests given priority. worthy company to do business with.

17 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for your lovely comments, it was a pleasure helping you book your holiday. I hope you have a fantastic time.

Thanks,
Lorraine :)

Valorada con 5 estrellas sobre 5

Excellent customer service by Lilly who…

Excellent customer service by Lilly who managed to save us some money as well. Very pleased.
This is the second time using the Crook branch and we will use them again

20 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for your lovely comments, it was a pleasure helping you book your lovely cruise.

Thank you,
Lillie :)

Valorada con 5 estrellas sobre 5

Lovely

Lovely, friendly staff with good knowledge of what's available, and super efficient making sure you've got the rights seats and extras such as carparking at the airport if needed

20 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for your lovely comments, it was a pleasure helping you find the perfect holiday. I hope you have an incredible time.

Thanks,
Callum :)

Valorada con 5 estrellas sobre 5

Always have a very good experience…

Always have a very good experience dealing with Hays Travel staff whether it is just making enquiries or actually booking a holiday, This time I must say a big thankyou to Georgia and Declan,

18 de junio de 2026
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Respuesta de Hays Travel - Crook

We are so pleased to hear you consistently have such a positive experience with us! Thank you for your kind words and I will be sure to pass your lovely feedback onto both Declan and Georgia.

Thanks,
Hays Travel Crook

Valorada con 5 estrellas sobre 5

Great service so far

Great service so far, ticked all the boxes we needed. Chelsea was incredibly helpful, efficient, updated us through email or phone. Thank you so much Chelsea for your help and the team, will book again with them.

16 de junio de 2026
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Respuesta de Hays Travel - Crook

Jessica,

Thank you so much for your feedback we truly appreciate your kind words and look forward to seeing you both in the office again soon.

Kind Regards
Chelsey x

Hays Travel Crook

Valorada con 5 estrellas sobre 5

Callum was very helpful explaining…

Callum was very helpful explaining deferent insurance and found a one that suited our needs he was nice and very pleasant man

14 de junio de 2026
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Respuesta de Hays Travel - Crook

Hi Carol,

We're so glad we could help you with your travel insurance! Thank you for your kind words; we appreciate your feedback.

Kind Regards
Hays Travel Crook

Valorada con 5 estrellas sobre 5

Positive customer service

Lillie at the crook office was really helpful, very informative and took the time to talk me through elements of the holiday on offer

13 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for your very kind review. It was a pleasure to book your holiday and I'm sure you'll have a fabulous time!

Kind Regards
Hays Travel Crook

Valorada con 5 estrellas sobre 5

Always use Chelsey pleasent and good at…

Always use Chelsey pleasent and good at her job

9 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for taking the time to leave some lovely feedback for Chelsey. I will be sure to pass your lovely comments onto her when shes back in the office :)

Thanks
Lorraine

Valorada con 5 estrellas sobre 5

Every part of our booking was explained…

Every part of our booking was explained in great detail with no pressure 👌

7 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for taking your time to leave such great feedback. It was a pleasure helping you book your fantastic cruises. Thank you again for booking with us and we hope to see you again soon!

Thanks,
Callum :)

Valorada con 5 estrellas sobre 5

Georgia was friendly and professional.

Georgia was friendly and professional.

7 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for your lovely comments. It was a pleasure helping you book your amazing holiday. We hope you have the most incredible time in Ibiza and hope to see you again soon!

Thanks,
Georgia :)

Valorada con 5 estrellas sobre 5

Great friendly experience

Great friendly experience, Georgia helped us find best hotel for us.

Would be returning to book another holiday with Hays Travel.

6 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for taking the time to leave some lovely feedback for Georgia. I will be sure to pass this onto her :)

Thanks
Lorraine

Valorada con 5 estrellas sobre 5

Very good as I was a nuisance

Very good as I was a nuisance, as had to liaise with my partner in Australia and with the time difference. In then end all booked thank you Lorraine

4 de junio de 2026
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Respuesta de Hays Travel - Crook

Im glad we got you all sorted Marsha :) thanks, Lorraine x

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful

4 de junio de 2026
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Respuesta de Hays Travel - Crook

Thank you for leaving the time to leave a lovely review. We hope you have a fantastic holiday and cannot wait to welcome you back into the office!
Thank you, Hays Travel Crook

Valorada con 5 estrellas sobre 5

We contact the shop

We contact the shop, via phone. The team were excellent in helping us choose our holiday. They sent many different options and once we chose our holiday they were able to add extra to our holiday. They are always at the end of the phone, everything g is prepared for you to collect before you. We actually don’t use any other place to book our trips and holidays. Outstandingly good service. 5 stars

24 de mayo de 2026
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Respuesta de Hays Travel - Crook

Thank you so much for your lovely comments, it was a pleasure helping you book your gorgeous holiday. I hope you have the most incredible time in Lanzarote when it comes round. If you need anything in the mean time, you know where we are.

Thank you,
Chelsey :)

Valorada con 5 estrellas sobre 5

Very respectful and informative as I am…

Very respectful and informative as I am older and not tech minded.
They listen to what I want and achieve it.

24 de mayo de 2026
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Respuesta de Hays Travel - Crook

Christine,

We are so pleased to hear that we provided a respectful and informative experience, achieving what you wanted. Thank you for your kind words!

Kind Regards
Hays Travel Crook

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