The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Ver más
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Consulta las opiniones de los clientes
Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Ver más
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The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Ver más
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I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... Ver más
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Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
1-4 North Road, DH1 4SH, Durham, Reino Unido
- 0191 3847690
5,0
Excelente
1 mil opiniones
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Straightforward Service
Really straightforward and quick service. Definitely going back again.
17 de agosto de 2026
Respuesta de Hays Travel - Durham
thank you for taking the time to leave feedback.
We really appreciate it and so glad we managed to get your holiday sorted.
thanks Chloe :)
Always good service pleasant helpful…
Always good service pleasant helpful staff always get what’s best for you.would not go anywhere else
22 de agosto de 2026
Respuesta de Hays Travel - Durham
Thanks for booking with us and leaving lovely feedback, Hope you looking forward to your holiday, :-) x
Excellent service
Excellent service, nothings a bother, so helpful and wouldn’t book anywhere else
23 de agosto de 2026
Respuesta de Hays Travel - Durham
Thanks for leaving us such lovely feedback :)
Always happy to help & glad we have managed to get your 2027 holiday booked.
thanks Cara
Respuesta de Hays Travel - Durham
Thanks for leaving a lovely review hope you are looking forward to your holiday! Thanks Charlotte :-)
Cara is the best in north road Durham I…
Cara is the best in north road Durham I been going to her for years she is the best that's why I keep booking
18 de agosto de 2026
Respuesta de Hays Travel - Durham
Thanks for taking time to leave feedback! Thanks Cara
All good as usual Ashleigh sorted out…
All good as usual Ashleigh sorted out exactly what I wanted. Would not go anywhere else to book a holiday
19 de agosto de 2026
Respuesta de Hays Travel - Durham
Thanks for booking with me - I really appreciate it and hope you are looking forward to your holiday - Thanks Ashleigh x
Pleasant and helpful staff who went the…
Pleasant and helpful staff who went the extra mile to provide the holiday we wanted.
18 de agosto de 2026
Respuesta de Hays Travel - Durham
Than you very much for your kind words it is much apricated and so glad I managed to find the perfect holiday for you. Have the best time! Cara
Friendly and efficient, as always
Charlotte booked our holiday. She was very efficient, asking all the right questions, and checking to make sure everything was correct. Lovely friendly girl.
17 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for your wonderful 5-star review! It was a pleasure to book your holiday. We hope that you have a lovely time. Thanks Charlotte :)
Booking city break
The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist sights and taxes payable at the hotel. Even advising re transport options, places to visit and personal safety in a European capital city, clearly very knowledgeable.
16 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely review, I really appreciate your feedback. I am so glad we could get your sorted, it will be amazing! Thanks again, Chloe :)
Lily in the Durham branch had the patience of a saint 😊
I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely recommend Hays travel.
15 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for your wonderful feedback! We are glad we got you sorted. We hope that you have a lovely holiday. Thanks Lily & Charlotte :)
My Only choice for booking holidays.
Excellent customer service the staff know their buisness outstanding communications throughout from booking to actually flying off. Have used Hays for package holidays and tailor made cruises on many occasions . Ashleigh outstanding service as all ways. Friendly and super efficient. Have never been disappointed booking with Hays. Fantastic team.
6 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for your fantastic feedback! We are so pleased to hear about your excellent experience and that our team provided outstanding service and communication. We truly appreciate your continued loyalty. We hope that you have a lovely holiday. Thanks Ashleigh :)
Very informative member of staff and…
Very informative member of staff and very helpful
7 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for taking time to leave a review. I hope you have a lovely time on your cruise it was my pleasure booking it for you
Thanks :-)
Holiday sorted locally.
The staff in Durham branch are extremely good. We were guided by Louise who searched for short notice holidays for us and gave us good advice. We returned home to do more research and phoned back to book a holiday in Madeira. Thank you very much Louise for your input.
6 de agosto de 2026
Respuesta de Hays Travel - Durham
Thanks for leaving lovely feedback, Hope you are looking forward to your holiday - Thanks Louise :-)
It's always great because the girls who…
It's always great because the girls who work in the durham branch are incredible, nothing too much trouble for them...
13 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for your wonderful feedback! We are so pleased you are happy with our service. We hope that you have a lovely holiday. Thanks Lily :)
Friendly knowledgable staff and eady to…
Friendly knowledgable staff and eady to get booked straight up
7 de agosto de 2026
Respuesta de Hays Travel - Durham
Thanks for leaving lovely feedback, Hope your looking forward to your holiday! Thanks Ashleigh
Helpful and knowledgeable advisor
Helpful and knowledgeable advisor. Made booking a cruise easy.
30 de julio de 2026
Respuesta de Hays Travel - Durham
Thank you for taking time to leave feedback. We hope that you have a lovely holiday! Thanks Chloe :)
Louise was very helpful in helping us…
Louise was very helpful in helping us choose our hotel in Jersey, book flights and airport parking. She also helped us technophobes download the app and made everything seem relatively straightforward, Thank you!
5 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you so much for your lovely review! We are so pleased to hear that your experience was so positive and that everything seemed straightforward. We appreciate your kind words. We hope that you have a lovely holiday!
Thanks Louise :)
Booking a hotel and flights
Chloe was given the task of arranging flights to Biarritz and from Pamplona, and also booking a hotel in Pamplona. The flights proved complicated but she succeeded in arranging the best possible outcome. She also found a good hotel close to the city centre.
3 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you so much for your wonderful 5-star review! We are delighted to hear that was able to successfully arrange your complicated flights and find a great hotel for your trip. We appreciate your kind feedback. We hope that you have an fantastic trip!
Thanks Chloe :)
Sunshine Holiday
Louise at Hays Durham was really helpful in sourcing us a great holiday & taking time to know exactly what we wanted from our holiday. If we’re looking to book a break, we always head to Durham Hays - the Team are fab & have found us some great deals. Always friendly & welcoming and go the extra mile for you. Thanks Louise for finding us a lovely break!
3 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you so much for such a kind review, so glad I could found your perfect holiday and apricate your comments :) Louise
Explained what holiday we wanted
Explained what holiday we wanted . Service 5 star . All done for us. Ashleigh from Durham shop brilliant
4 de agosto de 2026
Respuesta de Hays Travel - Durham
Thank you for your wonderful feedback! We are so pleased to hear that you received 5-star service and that everything was taken care of for your desired holiday.
Thanks Ashleigh :-)
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