Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking So when we went in the next day all questions and queries were answered which saved time .
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Consulta las opiniones de los clientes
Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the ad... Ver más
La empresa ha respondido
The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4... Ver más
La empresa ha respondido
The Team in Hays Durham are brilliant! Ashleigh was really helpful, friendly, efficient, patient & understood exactly what we wanted and sorted out a great City break. The Service received, as always,... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
1-4 North Road, DH1 4SH, Durham, Reino Unido
- 0191 3847690
4,9
Excelente
1 mil opiniones
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All in the preparation Telephoned the day before went in…
Telephoned the day before we went in the shop , Chloe was very helpful checking flights / car parking
So when we went in the next day all questions and queries were answered which saved time .
1 de junio de 2026
Respuesta de Hays Travel - Durham
Thank you for taking time to review our service and for booking with us again! Hope you are looking forward to your trip! Chloe :-)
Respuesta de Hays Travel - Durham
Thank you for taking your time to leave such a lovely review.
I hope you have a fantastic time on your holiday to Majorca
Thanks Lily :-)
Great service as always.Fantastic group…
Great service as always.Fantastic group lasses.
31 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for your kind words! We hope that you have an fantastic holiday. Thanks Ashleigh :)
Excellent t service
21 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for your kind review, so pleased I could get find your perfect holiday! Lily
Sraff were so obliging and helped so…
Sraff were so obliging and helped so much with our situation. Well pleased
24 de mayo de 2026
Respuesta de Hays Travel - Durham
We are so pleased we could help with your situation. Thank you for your kind words! We hope that you have a lovely holiday.
Thanks Charlotte :)
The highly informative professional…
The highly informative professional team, alwsys friwndly & nothing is to much to ask. Louise from Durham branch had a mountain to climb to find a holiday which suited all rhe needs of 9, 5 adults & 4 children of mixed ages, sbe was so patient, absolutly brilliant service
24 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you so very much for your kind review, so pleased we could get you booked up :) Louise
Overall a good experience
Overall we got the holiday we wanted at a fair price. The only snag was I had to call back and the adviser was unable to access our historic details from previous bookings. This would have made the admin much easier than having to give names etc again. We love Hays and would recommend them.
22 de mayo de 2026
Respuesta de Hays Travel - Durham
We're so glad you got the holiday you wanted at a brilliant price! We appreciate your feedback regarding accessing past booking details and take it onboard. Thank you for your continued loyalty.
Thanks Chloe :)
Charlotte was great with us
Charlotte was great with us. She spent around 4 hours helping us to get the best deal and ensuring that we had a great hotel location. She was very kind and helpful with us. The booking process itself was very quick and we got it all sorted within the day.
20 de mayo de 2026
Respuesta de Hays Travel - Durham
We are so happy to hear that we could make your booking experience so easy and stress-free. We appreciate your kind words. We hope that you have a lovely holiday! Thanks Charlotte :)
Very experienced perceptive travel agent
Cora was very professional and insightful in organising our holiday.
20 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for leaving a lovely review.
I am so glad we managed to get your next holiday sorted. It was my pleasure.
thanks Cara :)
We always book through Hays they are…
We always book through Hays they are very efficient and it always makes us feel secure with the holiday we have booked.
13 de mayo de 2026
Respuesta de Hays Travel - Durham
thank you for taking the time to leave feedback.
I am glad we managed to get you the right holiday and hope you have an amazing time.
thanks Lily :)
Very good Charlotte rep explained…
Very good Charlotte rep explained holiday top class we booked by
19 de mayo de 2026
Respuesta de Hays Travel - Durham
thank you for taking the time to leave feedback.
We appreciate your kind words.
I hope you have a lovely time away,
thanks Charlotte
The Team in Hays Durham are brilliant
The Team in Hays Durham are brilliant! Ashleigh was really helpful, friendly, efficient, patient & understood exactly what we wanted and sorted out a great City break. The Service received, as always, was really good. Thanks for all of your help Ashleigh, we’ll be back to book our next break soon.
18 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank so much for leaving feedback.
We appreciate your kind words and hope you have the best time.
thanks Ashleigh
First cruise booking
Booked my cruise with Cara who was very patient with me as it’s my first time on a cruise so lots of questions, indecisiveness and worries. Great help and very friendly. Would definitely book with you again. Thank you :-) x
13 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for taking your time to leave such lovely feedback! I hope you have a fantastic time on your trip.
Thanks Cara :-)
Service will check all holidays to find…
Service will check all holidays to find the best for you
13 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for leaving feedback. I hope you have a lovely time on your break away.
Thanks Louise :)
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely reviews. I am glad we could get you booked up, it looks amazing! Thanks, Lily :)
Ashleigh and her team at Durham branch…
Ashleigh and her team at Durham branch always go the extra mile to make our holiday experience great.
1 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! So glad we could get you sort it will be fab! Thanks Ashleigh
Nothing is too much trouble
Nothing is too much trouble
Everything explained in detail
1 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely review! So glad we could get you sort it will be fab! Thanks Charlotte
Louise was a grest help throughout the…
Louise was a grest help throughout the booking process.
2 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely review i hope you have an amazing time . Thanks Louise :-)
The staff went out of their way to find the information I needed
The staff went out of their way to find the relevant information to enable me to decide on booking the short break i was looking for.
2 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely review. I hope you have an amazing time. Thanks Ava :-)
Cara was friendly and helpful
Cara was friendly and helpful. She sorted out holiday requirements straight away. She took down details accurately.
8 de mayo de 2026
Respuesta de Hays Travel - Durham
Thank you for taking the time to leave such a lovely response. I hope you have a wonderful time. Thanks Cara :-)
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