Hays Travel - Durham Opiniones 

1169
TrustScore: 5 sobre 5

5,0

1-4 North Road, DH1 4SH Durham, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The travel adviser, Chloe, couldn't have been more helpful. She looked at numerous options with us and explained everything we needed to know, such as location of hotel, proximity to popular tourist... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hays Travel Durham is my go to branch when booking holidays. I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly. When the decision was made... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I needed to cancel a holiday and rebook two at the same time and Lily at the Durham branch was very accommodating. She spent lots of time to ensure everything was just as I needed. I would definitely... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

5,0

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
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1 estrella

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5,0

Todas las opiniones

(1169)

125.552 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

very helpful and well informed service…

very helpful and well informed service as always from Hays in Durham. Ashleigh was patient and both professional and kindly.

Clive an Janet Wright

2 de agosto de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for your wonderful review! We are so pleased to hear that our service was helpful. We hope that you have a lovely holiday. Thanks Cara & Ashleigh :)

Valorada con 5 estrellas sobre 5

Lily sorted my holiday for me

Lily sorted my holiday for me, thank you!

31 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for your wonderful 5-star review! We are so pleased to hear that we were able to sort out your holiday for you. We truly appreciate your kind words.

Thanks Bethany :-)

Valorada con 5 estrellas sobre 5

Nobody offers you more than Hays Durham!

Hays Travel Durham is my go to branch when booking holidays.
I contacted Ashleigh, branch manager, with some options and dates and prices were given quickly and clearly.
When the decision was made on which one we would like to book, Ashleigh then provided an outstanding and efficient service. Everything was explained clearly and my booking documents were delivered promptly. Thank you again Ashleigh and Hays!

30 de julio de 2026
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Respuesta de Hays Travel - Durham

Thank you very much for your kind review, so glad I could find your perfect holiday! Ashleigh

Valorada con 5 estrellas sobre 5

Asked for a specific holiday told the…

Asked for a specific holiday told the agent what I wanted got me an excellent deal at a cheaper price than what I was quoted

30 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for taking the time to leave such a fab review! I am glad we could get you booked and offer you a better price. Have a lovely time. Thanks, Ashleigh :)

Valorada con 5 estrellas sobre 5

For the last five years Cara has us…

For the last five years Cara has us book our holiday and enjoy her advice and experience over the years.

26 de julio de 2026
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Respuesta de Hays Travel - Durham

Thank you for taking time to leave feedback. It is a pleasure to book your holidays ever year! Countdown is on for the next one!

Thanks Cara :)

Valorada con 5 estrellas sobre 5

I cant think chloe enough

I cant think chloe enough. Nothing was too much trouble. We had preset requests. She sorted everything we asked for. Very professional thank you

24 de julio de 2026
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Respuesta de Hays Travel - Durham

Thank you for your wonderful review! We are so pleased to hear that all your requests were handled professionally and that you had such a positive experience. We appreciate your kind words. We hope that you have an fantastic holiday! Thanks Chloe :)

Valorada con 5 estrellas sobre 5

Efficient and helpful service

Cara welcomed us with a smile, and as I had every detail ready written down for her, she quickly got us booked up for our next trip abroad. Very smooth and efficient as always. Thank you

24 de julio de 2026
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Respuesta de Hays Travel - Durham

Thank you for taking the time to leave such a lovely positive review, I hope you have an amazing time. Thanks Cara :-)

Valorada con 5 estrellas sobre 5

Special shout out to Louise

Special shout out to Louise, who has gone above and beyond to book our dream holiday to Boston

24 de julio de 2026
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Respuesta de Hays Travel - Durham

We are so happy to hear we could help you book your dream holiday! We appreciate your kind words.

Thanks Louise :-)

Valorada con 5 estrellas sobre 5

First time booking with hays travel and…

First time booking with hays travel and my wife and I found the staff extremely helpful, her name was Charlotte and she explained every detail so we both understood everything, absolutely First class

20 de julio de 2026
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Respuesta de Hays Travel - Durham

Thank you for taking the time to leave such lovely comments.

I hope you have a lovely holiday.

thanks Charlotte :)

Valorada con 5 estrellas sobre 5

Friendly staff

Friendly staff, got all the information I needed and looked for a better deal to book another holiday

21 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for taking the time to leave such a lovely review, I hope you have an amazing time. Thanks Ashleigh :-)

Valorada con 5 estrellas sobre 5

Ashleigh from the Durham office

Ashleigh from the Durham office, was fab. Very helpful , organised and on the ball. Nothing was too much trouble for her. My husband’s uses a mobility scooter and accessibility was sorted immediately. I will certainly book a holiday with her again. Thank you

20 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for leaving such lovely feedback.

I really do appreciate it and it was my pleasure.
Hope you have a fantastic holiday.

thanks Ashleigh :)

Valorada con 5 estrellas sobre 5

First class branch

Ashleigh was able to help me by arranging a very short notice trip away , accommodation, flight times and price all great - thanks

19 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for leaving such kind words

I am glad we managed to get you sorted. I hope you have a great holiday.

thanks Ashleigh

Valorada con 5 estrellas sobre 5

Great staff

The staff were really helpful and so patient. They took the time to make sure the holiday suited my needs

17 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for your wonderful feedback! I hope you have a fantastic time on your Crete Holiday.

Thanks Cara :-)

Valorada con 5 estrellas sobre 5

The travel agent

The travel agent , Chloe in the Durham City branch was excellent. I was asking for a last minute booking for a British Isles coastal cruise which proved to be fully booked. She used her own initiative and found a suitable replacement quickly and professionally . The new cruise is along the French, Belgian, Netherlands coast on the Ambassador ship, Ambition. This company is new to me and aot cheap than Fred Olsen my usual cruise line!

16 de julio de 2026
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Respuesta de Hays Travel - Durham

Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and quickly found a fantastic alternative for your cruise. We hope you have a magnificent time on your upcoming trip!

Thanks Chloe :-)

Valorada con 5 estrellas sobre 5

Holiday booking

Staff are very helpful i always book though hays

14 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for taking time to leave feedback. It is always our pleasure to book your holidays. I hope you have a great time in Corfu.

Thanks Louise :-)

Valorada con 5 estrellas sobre 5

Chloe was brilliant

Chloe was brilliant! From walking in the store to leaving she was attentive and knowledgeable.
This is why we always book with hays!

12 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for taking time to leave feedback. It was a pleasure to book your holiday and once again have a fantastic trip this month! Thanks Chloe :)

Valorada con 5 estrellas sobre 5

First class service

As ever, Cara from Durham branch attended to our needs and also knows what we like and don’t like. Booked our 6th cruise.

12 de julio de 2026
Logotipo de Hays Travel - Durham

Respuesta de Hays Travel - Durham

Thank you for taking the time to leave such lovely feedback i hope you have the best time. Thanks Cara :-)

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