Emily was very polite and helping us to sort our Tenerife holiday out .. We have been to this hotel number of times but with another tour operator. Thought we would try Hays travel and we wasn’t d... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The service we received was excellent. We were seen promptly and the representative Amanda was welcoming and friendly. It was so nice to be face to face. She explained everything and found us the best... Ver más
La empresa ha respondido
Amanda was simply FANTASTIC. She has the patience of a saint as weren’t the easiest clients to work with as we didn’t really know what we wanted but she made it so easy for us and most importantly for... Ver más
La empresa ha respondido
Tina, Eastbourne Branch was brilliant. It was BH Sunday, only 2 staff on duty so busy queues people waiting but she was calm and gave 100% of her attention. Professional and exceptional.
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
101 Terminus Road, BN21 3LY, Eastbourne, Reino Unido
- 01323340583
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Booking was a very relaxed and pleasant…
Booking was a very relaxed and pleasant experience
1 de abril de 2026
Respuesta de Hays Travel - Eastbourne
John,
We appreciate you sharing that your booking experience was relaxed and pleasant. Thank you for this lovely feedback! Kind regards Tania and Team Eastbourne
Friendly and knowledgeable staff and…
Friendly and knowledgeable staff and ease of booking
1 de abril de 2026
Respuesta de Hays Travel - Eastbourne
Thank you Mrs Wood for your lovely 5 star review and kind words, We appreciate it! Kind Regards Emily and Team Eastbourne
Tania at the Eastbourne branch is an…
Tania at the Eastbourne branch is an exceptional staff member. We kept changing our minds on where to go but she went above and beyond and found our dream holiday. The staff are amazing I would definitely recommend Hays 100%.
1 de abril de 2026
Respuesta de Hays Travel - Eastbourne
We're happy to hear that you received exceptional service at our Eastbourne branch. It's great to know that we found your dream holiday. We appreciate your recommendation! Kind Regards Tania and team Eastbourne
Tina is a most delightful lady and…
Tina is a most delightful lady and explained things perfectly.
31 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Thank you for the lovely review, it is much appreciated. Kind regards Tina and team Eastbourne
We always use Hays Travel
We always use Hays Travel as everyone in the shop go above and beyond. We have known Lisa Lea for many years and she is very helpful and professional.
27 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Peter,
We are so glad to hear that everyone in our shop goes above and beyond for you! It's wonderful to know that you find our team helpful and professional.
Kind regards
Lisa
Hays Travel
Friendly and understanding advice and service provided.
Friendly and understanding help and advice was given regarding available flights and pricing of alternative bookings. In addition, provision was arranged for me in terms of any necessary assistance being required when booking in or negotiating queues in terminals here and at my destination in South Africa.
I have experienced the service provided by Hays on a previous occasion and was not disappointed!
16 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Llewellyn,
We appreciate your wonderful feedback and are so glad we could provide friendly, helpful advice regarding your flights and booking. It's great to know we met your needs again! Kind regards Deborah and Team Eastbourne
Brilliant service with the personal touch
We have used Hays in Eastbourne for the last few holidays we have had and the service is always exceptional . We love the personal touch which is always so welcoming and professional . This time Declan helped with our booking and was extremely patient as we made him go back and forth on our booking until we were happy . Thank you once again for taking good care of us !
6 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Lauranne Tiramani,
We appreciate you sharing your continued experiences with us. We're happy to hear that you find our service exceptional and welcoming. It's great to know we could assist you with your booking and provide the patience needed to ensure your satisfaction. Kind Regards Declan and team Eastbourne
eastbourne, Hays Travel
We had a very helpful lady
We had a very helpful lady, Tina to help us find the perfect holiday. She spent time to find what we wanted. Explained everything to us .
8 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
macey wilkinson,
We are so happy to hear that we were able to find you the perfect holiday, and that our explanations were clear. Thank you for your wonderful review. Kind Regards Tina and team Eastbourne
Brilliant service
Tina, our rep was brilliant. She was very thorough and worked hard to find us exactly what we wanted at the most competitive price. We always feel safe booking a holiday with Hays Travel
14 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Valerie Holbrook,
We appreciate you sharing your experience. We're happy to hear that I was helpful and found you the perfect holiday at a competitive price. We value your trust! Kind Regards Tina and team Eastbourne
Helpful and knowledgeable rep at the…
Helpful and knowledgeable rep at the shop. She did what she promised
15 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Christopher Hart,
We appreciate your positive feedback. We are so pleased we could assist you and deliver on our promises to you. Kind Regards Tina and team Eastbourne
Having not had a holiday abroad before…
Having not had a holiday abroad before now, I wasn’t sure how to go about it doing it on line, so going into the Hays travel agent meant we got exactly what we wanted with little effort, they were very helpful in helping us tailor our holiday to our requirements.
8 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Jane,
We're so glad we could help you plan your first holiday abroad and tailor it to your needs with ease. Thank you for sharing your positive experience with us! Kind Regards Lisa and Team Eastbourne
Respuesta de Hays Travel - Eastbourne
Dave miller,
We are happy to hear that booking your holiday was made so easy with our fantastic service! Thank you for your kind feedback. Kind Regards Amanda and team Eastbourne
Helpful assistant
Very helpful young lady who was efficient. When we went back in to book, having discussed possible options a few days before, another assistant was speaking extremely loudly on the telephone booking for a client who was not in the branch. We found this very distracting as we could hardly hear the helpful young lady serving us!
14 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Diane,
We appreciate your feedback and are happy to hear that one of our team members was helpful. We're sorry for the distraction caused by the other call, unfortunately the customer on the call was hard of hearing. Kind Regards Tania Branch Manager
The staff in the branch couldn’t be…
The staff in the branch couldn’t be more helpful when I had an issue’ nothing was to much trouble
11 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Peter Hunt,
We are so happy to hear that our branch staff were helpful and resolved your issue, going above and beyond to assist you. Kind regards Tania and team Eastbourne
Lisa in the Eastbourne office was…
Lisa in the Eastbourne office was fabulous.
She was professional, patient and found us what we wanted.
10 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Karen Sawitzki,
We are so happy to hear about your wonderful experience! Thank you for letting us know that we found what you wanted with patience and professionalism. Kind regards Lisa and team Eastbourne
Amanda was very helpful and took note…
Amanda was very helpful and took note of our wish list. Booking took a while as system was slow. She pointed out that their paperwork would show plane symbol and print departure from Gatwick and arrive at Charles de Gaulle and not St Pancras and Gare du Nord as it should. Perhaps Hays need to update their system.
6 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Jo Markwick,
We appreciate your feedback and are happy to hear that you found our team member helpful. We regret that the booking process was slow and that the paperwork wasn't as clear as it could have been. We'll look into updating our systems. Kind Regards Amanda and team Eastbourne
We ALWAYS book our holidays through…
We ALWAYS book our holidays through the Eastbourne branch. The ladies in the branch are always friendly..willing to help find the best deal and I trust them 100%, with our holidays
7 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
Hello. Thank you so much for your lovely review. We appreciate the feedback and are so happy to hear you always want to see us, we are glad to see you too! Enjoy the holiday countdown! Kind regards Amanda and Team Eastbourne
Excellent professional service.
Lola was lovely, professional and productive making us feel comfortable and attending with a pleasant manner and patience to all our requirements. Her follow up care was appreciated by us as we asked for an upgrade. All round a highly professional service delivered with grace and charm.
7 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
We appreciate you taking the time to share your kind words. It was my pleasure to assist you with your travel plans. Kind Regards Lola and team Eastbourne
Emily was very helpful and she answered…
Emily was very helpful and she answered all my enquiries.
1 de marzo de 2026
Respuesta de Hays Travel - Eastbourne
We appreciate your kind words! We are so happy we could find you the perfect holiday, and we appreciate you taking the time to share. Kind regards Emily and team Eastbourne
Respuesta de Hays Travel - Eastbourne
We appreciate your kind words! We are so happy we could find you the perfect holiday, and we appreciate you taking the time to share. Kind regards Declan and team Eastbourne
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.