Hays Travel - Gainsborough Opiniones 

406
TrustScore: 5 sobre 5

4,9

Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA Gainsborough, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We found that Hannah at Hays Travel at Gainsborough really listened to our requests. She gave good advice, came up with some quotes we were happy with but then after we did some research, we changed... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We booked with Hays Travel Gainsborough for the first time this year and have just booked again for 2027. Alice is great, listens to your requests and comes up with the perfect holiday. I would have n... Ver más

Valorada con 5 estrellas sobre 5

Excellent service from friendly, helpful and knowledgeable staff. I went in knowing the holiday i wanted and was able to get a discount which i wasn't expecting. Staci also sorted out passenger as... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We are always greeted with a welcoming smile and any questions are skillfully answered. Our entire booking experience was dealt with patience and professionalism. Advice on skincare, clothing a... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Beaumont Street, Unit 13A, Marshalls Yard, DN21 2NA, Gainsborough, England, Reino Unido

  • 01427333025

4,9

Excelente

TrustScore: 5 sobre 5

406 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(406)

120.653 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Florence trip

Sophie was personable, friendly and very helpful. She listened to the details of what we were looking for and proceeded to find a holiday to suit our needs. We didn’t feel at all rushed. We would definitely recommend Hays travel to friends and family.

14 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for taking the time to write this lovely review :) We will make sure this gets passed onto Sophie.

Valorada con 1 estrellas sobre 5

Words fail me how bad my experience…

Words fail me how bad my experience was, left us without our break to Prague .
Utterly destroyed my leave off work,
Resulting in having to wait for a refund so unable to book new flights or hotel in time.
Unfortunately I won’t be using Hays Travel again.

13 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

We’re so sorry to hear about your experience and how it resulted in you missing your break to Prague. We completely understand how upsetting and disappointing this must have been, especially after booking time off work.

This is not the level of service we aim to provide, and we’re truly sorry we let you down.

Valorada con 5 estrellas sobre 5

Thank you

A great big thank you to Alice who was very friendly helpful and caring. She talked me through my booking and answered all my questions.

13 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you so much for taking the time to write us a lovely review :) - We hope you have a fabulous Holiday .

Valorada con 5 estrellas sobre 5

Booking a cruise

Hannah who we dealt with was friendly, professional and knowledgeable. She went through everything in detail. We are looking forward to our cruise thank you very much

7 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you so much for your lovely review - we will be sure to pass this onto Hannah. We hope you have a wonderful cruise :)

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Sophie is very professional and patient and listened to what we wanted from our holiday booking.

11 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you so much for your lovely review ;)

Valorada con 5 estrellas sobre 5

Friendly

Friendly, helpful and knowledgeable. Listened to what we wanted and delivered a solution.

5 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for taking the time to write a lovely review :) We hope you have a wonderful holiday.

Valorada con 4 estrellas sobre 5

Very good

Very good - So helpful !!

5 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for taking the time to write a lovely review :) We hope you have a wonderful holiday.

Valorada con 5 estrellas sobre 5

No problem for Staci to look through…

No problem for Staci to look through options for us advised us by putting out best options for us available to choose if we wished Not rushed and backed up help when I rang later with a query

30 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)

Valorada con 5 estrellas sobre 5

Best travel agents

Welcoming staff. Efficient and quick. All booked in less than 20 minutes. Thanks hays

31 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)

Valorada con 5 estrellas sobre 5

Helpful asistance

Excellent service from our advisor

1 de febrero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for taking the time to write a review :) We hope you have a lovely holiday. :)

Valorada con 5 estrellas sobre 5

Very professional

Very professional, friendly and helpful. We needed to book a holiday with a friend in another part of the UK and Alice made the process easy and enjoyable. It took the pressure off us.

27 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you so much for the lovely feedback! We are really glad Alice made the process easy and took the pressure off. :)

Valorada con 5 estrellas sobre 5

Just wanted to say how much I…

Just wanted to say how much I appreciate your Alice’s hard work. Keep up the great work.
Thank you for your excellent customer service today. Alice was incredibly helpful and solved my holiday needs immediately.
Alice went above and beyond to help me with putting my three holidays together.
"I appreciated her patience and effort in putting the cruise package together. Thank you.
I've been using the travel agency for some time and I am so impressed with the detail Alice puts in

27 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for your wonderful feedback. We’re so pleased to hear that Alice was able to assist you so thoroughly and efficiently. Your continued support means a great deal to us, and we look forward to assisting you again soon.

Valorada con 5 estrellas sobre 5

Very good customer service.Ashley was lovely and pleasant to talk…

Ashley was lovely and pleasant to talk to, we knew where we wanted to go and everything went smoothly was very happy with the service. Very good customer service.

25 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for your lovely feedback! We’re so glad Ashley made the booking process smooth and enjoyable. We really appreciate your kind words and hope you have a fantastic trip 😊✈️

Valorada con 5 estrellas sobre 5

Nothing was a problem, great customer service.

Great experience booking our holiday with Hannah at the Gainsborough branch of Hays Travel.
She spent time to search every option available for us.

18 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for your kind words! We’re so pleased Hannah could help and find the perfect options for your holiday. We hope you Enjoy your trip! 😊

Valorada con 5 estrellas sobre 5

Fantastic service

The young lady was very helpful and proffesional and got us what we was looking for in our holiday. Would highly recommend.

17 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you for your lovely review Simon. We will be sure to pass this onto Sophie.

Valorada con 5 estrellas sobre 5

Super service as always

Alice at Hays in Gainsborough is always our go to person. She is professional, knowledgeable, helpful and also goes above and beyond to help us with our holiday enquiries & bookings - no job is too big or small and she often looks into options without us even having to ask.
We feel that Alice knows us well and we have developed a good relationship with her.
We wouldn’t deal with anyone else and recommend her to all our friends, family & work colleagues.
Alice is a credit to your company and we hope she gets the recognition she deserves.

16 de enero de 2026
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Respuesta de Hays Travel - Gainsborough

Thank you so much for this lovely feedback. We’re thrilled to hear how well Alice has looked after you — she truly is a credit to our team. Your kind words and recommendations mean the world to us!

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