Karen was very helpful she listened to what we required and did her very best to get it,which she did.Being friendly helps the customer to ask questions relating to what they require.
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
James, at Hays Travel. Hemel Hempstead, sorted our holiday to Spain again. And just like last time was very professional and knowledgeable. Highly recommend James and Hays Travel. Hemel Hempstead.... Ver más
La empresa ha respondido
Stephen was knowledgable, listened, confirmed things for our break as he went along on the system. Nothing was too much trouble, even phoned the hotel as ground room ended due to mobility issue... Ver más
La empresa ha respondido
Karen made the experience lovely. She was so knowledgeable and helpful. She listened to our needs and worked hard to get the best on offer. She went out of her way to answer a medical question.
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
29 The Marlowes Centre, HP1 1DX, Hemel Hempstead, Reino Unido
- 01442816562
4,9
Excelente
628 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great experience
Lovely Sally took care of us and helped us choose the right trip for us.
6 de enero de 2026
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for taking the time to leave a review. I really hope you enjoy your retirement trip to Canada.
Best Wishes
Sally
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you for your kind review. We hope you enjoy your holiday to the Dominican Republic.
Kind regards
Sally
Sally gave excellent customer service
Sally gave excellent customer service. My daughter and I were indecisive as to where we should go on our family holiday . Sally was patient and gave us full information on several options which fitted our requirements.
4 de enero de 2026
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review.
We hope you enjoy your family holiday to Menorca.
Best wishes
Sally
Great place to book from so helpful and…
Great place to book from so helpful and always get you the best deals
Thank you
20 de diciembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
We appreciate your kind words! We're happy to hear that we could help you find great deals and provide helpful service. Thank you for booking with us!
Kind Regards
Hays Travel Team
Brilliant service
17 de diciembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We hope you enjoy your holiday to Greece.
Beast wishes
Sally
Staff who know there product
7 de diciembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review. We really hope you enjoy your winter sun.
Best Wishes
Sally
A very special celebration 80 and 18
Danielle was welcoming the minute I sat down at her desk. She understood what I was talking about and helped to make all the right decisions for me with me. No sense of hurrying me up.
Truly a relaxing booking was made by Danielle for myself and my Grandson x
3 de diciembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you so much for your lovely review! We’re really glad to hear that Danielle made everything feel welcoming and relaxing for you.
Happy with service and time spent with…
Happy with service and time spent with us
5 de diciembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you very much for choosing Hays Travel to book your cruise. We hope you have a lovely time.
Best Wishes
Karen
The lady sorting out my booking…
The lady sorting out my booking explained everything for me and assured everything is going to work out fine and plenty of staff in the office, also the deposit was fairly reasonable
3 de diciembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for the lovely review , I'm pleased I was able to help and reassure you .
We all hope you have a wonderful holiday :)
Kind Regards
Karen and The Hays team
So much help from stephen in the Hemel branch amazing service couldn’t have done it without you
So much help from Stephen in the Hemel Hempstead branch went way beyond expectations thankyou stephen
30 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your very kind comments your feedback is appreciated
Have a lovely holiday :)
There are amazing you ask them what…
There are amazing you ask them what you're looking for Find the best deals best holidays?I have booked many, many times with You The pleasant polite, and at the end you get what you been looking for. we will book every year with you
23 de octubre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thanks for taking the time to leave a review, We hope you have a lovely time in Tunisia.
Best Wishes
Sally
Excellent once again with Steve and…
Excellent once again with Steve and Sally and the team
23 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Good Morning
Thank you for taking the time to leave a review,& Thanks for choosing Hays Travel for your next holiday.
Best wishes
Sally
Knowledgeable Staff
Steve worked very hard to find what we were looking for at the right price
19 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your lovely feedback.It will be a fantastic holiday for you
The young lady who helped us was…
The young lady who helped us was wonderful ( sorry i can’t remember her name) nothing was any trouble to her
16 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for the lovely review, glad we were able to help.
Have a lovely holiday :)
Kind Regards
Hays travel Hemel Hempstead
Great booking experience
Great booking experience! We saw an ad in the window so popped in with our kids, ended up leaving with a different but amazing deal for a family holiday more suited to our needs. Really lovely team and also other great customers in there too who shared a discount they had. 10/10 :)
8 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you so much for your very kind comments.Its great that you have a lovely holiday to look forward to.
They were all very friendly &…
They were all very friendly & efficient. The young lady who served me found me an excellent price for a flight. I was very pleased with the whole experience!
1 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your feedback it is very much appreciated
Very approachable helpful staff
Very approachable helpful staff. They take the time to guide you through making the right choices when booking your holiday
7 de noviembre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your very kind comments,the staff really appreciate your feedback
Steve made my bookings extremely easy…
Steve made my bookings extremely easy and told me everything I needed to know step by step and not rushed
26 de octubre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your very kind comments, the staff really appreciate your feedback.
Brilliant service
Brilliant service, Steven helped us find a great deal , without rushing us at all ,Thankyou
24 de octubre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is greatly appreciated.
Happy holidays
Very happy with the Staff the lady who booked my holiday was Sally,very efficient, when answering all my questions
17 de octubre de 2025
Respuesta de Hays Travel - Hemel Hempstead
Thank you for your very kind comments, your feedback is greatly appreciated.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.