Hays Travel - Leeds Crossgate Opiniones 

1504
TrustScore: 5 sobre 5

4,9

36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Once again brilliant care, advice and support. This time we spoke with Emma and Joanne, both were so friendly and helpful. The knowledge and commitment of staff at this branch is amazing. 11/10 fo... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My holiday was sorted very efficiantly .and as expected .and the person who sorted holiday answered any query which i had.I have booked many holidays with hayes travel over a number of years. And i h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, Reino Unido

  • 0113 8272010

4,9

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1504)

120.653 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service and friendly staff…

Fantastic service and friendly staff will be using again as it takes all the stress out of it for me

21 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you so much for booking with us and for taking the time to review the service in store - we do appreciate it

Holly

Valorada con 5 estrellas sobre 5

Charlotte and Joanne were brilliant…

Charlotte and Joanne were brilliant made everything so easy to book our cruise made us so welcome and at ease

28 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks so much for booking with us again - it is always lovely to see you in store. If you need any further help, please do not hesitate to contact us

Charlotte

Valorada con 5 estrellas sobre 5

Well informed

Well informed, helpful staff

25 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks for the fab review - I really appreciate it.

If you need anything else, please let me know

Emma

Valorada con 5 estrellas sobre 5

Only took 20 mins to book staff ver…

Only took 20 mins to book staff ver friendly excellent customer service

22 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for booking with us, and for the 5 star review - I really appreciate it

Rachel

Valorada con 4 estrellas sobre 5

Great customer service

Great customer service

29 de marzo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for booking with us and for the great review

Charlotte

Valorada con 5 estrellas sobre 5

Lovely young lady looked after us and…

Lovely young lady looked after us and was very polite and helpful

13 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for the great review, If I can help with anything else feel free to contact me. Madison x

Valorada con 5 estrellas sobre 5

Emma was very helpful

Emma was very helpful, imformative and listened to all our needs. I would definately recommend. Thank you for taking the time to find us the hoilday with a great price,location that accomodates to alll. Well done x

20 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for the lovely review, If I can help with anything else feel free to contact me, Emma x

Valorada con 5 estrellas sobre 5

Rachel was very helpful and…

Rachel was very helpful and knowledgeable and found us the holiday we wanted

16 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for the great review, If I can help with anything else please get in touch Rachel x

Valorada con 4 estrellas sobre 5

Competent sales team

Competent sales team. If a question couldn’t be answered by one of the team then another team member could answer. There was no hard pushing to buy, everything was explained and advised the choice was left to yourself even when I didn’t book that day they were brilliant at sorting things out when I did book. Even when I changed my mind the staff weee reassuring and felt at ease. Would defo recommend the crossgates branch.

11 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you so much for the fab review - we really appreciate it

If you do want any further help, please do not hesitate to contact us

Charlotte

Valorada con 5 estrellas sobre 5

Very knowledgeable and helpful…

Very knowledgeable and helpful assistent whilst booking a holiday in Crossgates.

13 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for booking with us, and for taking the time to review the service in store. I really appreciate it

Holly

Valorada con 5 estrellas sobre 5

Charlotte found a great cruise and…

Charlotte found a great cruise and booked it for us including arranging assistance room and for my wife to take her mobility scooter. The service was very thorough and Charlotte was very helpful and friendly throughout the whole process.

15 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks for booking with us once again - it's always lovely to see you in store. If you need anything else, let me know

Charlotte

Valorada con 5 estrellas sobre 5

The lady we dealt with was excellent

The lady we dealt with was excellent. Very helpful, very efficient, very pleasant. She's helped us before and is always the same. We've seen a few people at Hayes Crossgates and all been very pleasant and helpful.

16 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks so much for such a fantastic review. It was lovely to be able to help you with your latest trip. If you need anything else, let me know

Joanne

Valorada con 5 estrellas sobre 5

Cruise holiday

Quick and easy and got all the information I neede.

8 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks for booking with us again. We really appreciate it

Joanne

Valorada con 5 estrellas sobre 5

The staff member was Holly

The staff member at Hays travel was exceptionally helpful and give us a lot of detailed and helpful information. We have booked with them before and would recommend them to friends.

14 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks you for the fab review. If you need anything else, please let me know

Holly

Valorada con 5 estrellas sobre 5

Charlotte at the Leeds crossgates…

Charlotte at the Leeds crossgates agents went above & beyond to find me a suitable holiday that met my criteria. Spent ages getting me exactly what I wanted & at a very competitive price too.

14 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

I'm so glad we could find you the perfect holiday at a great price. I appreciate your kind words!

Charlotte

Valorada con 5 estrellas sobre 5

Very pleasant staff and talked you…

Very pleasant staff and talked you through all you need to know

14 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you for the great review, If we can help with anything else please get in touch. Holly x

Valorada con 5 estrellas sobre 5

Emma @ Crossgates We have booked holidays in the past…

We have booked holidays in the past with Hayes Travel and Emma at the Crossgates branch has been very helpful, we were delighted to see Emma again when we booked yesterday to go to Portugal. Emma is very efficient and knowledgeable and we were more than pleased with her all her help and assistance in our latest venture.

11 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thanks so much for such a lovely review for Emma (she'll be delighted when she reads it when she gets back from her holiday)

Joanne

Valorada con 5 estrellas sobre 5

Agent was extremely helpful and…

Agent was extremely helpful and knowledgeable, as someone who doesn't travel often, she supported me with maps of the area where the hotels were situated. Flight times, went through experiences and booked our experiences. Excellent and efficient experience from walking through the door

10 de mayo de 2026
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Respuesta de Hays Travel - Leeds Crossgate

Thank you so much for booking with me and for the fab review - I really appreciate it

If you need anything else, please let me know

Maddie

Valorada con 5 estrellas sobre 5

Above and beyond…

The Staff at the Crossgates branch are so helpful,so why would we go anywhere else.
The manager went out of here way to help us to secure a limed time offer on a Princess cruise, we enquired just before the shops was about to close. The manager logged in from home in here own time found available cabins, emailed them to us and secured the one we wanted and arranged the deposit payment.
The only annoying thing was trying to sort out the insurance in the shop a few days later, this had nothing to do with the branch and everything to do with the Insurance
company's payment system, When we went to book a really good Hays offer a few weeks later they still had the same problem nearly 2 hours to get through the health screening payment system was ridiculous and we still haven't resolved it,and it had a knock on affect with customers waiting to be seen and staff who by 2 o'clock still hadn't had a lunch break but still managed to provide excellent customer service.

Thanks so much
Pamela and Simon Shaw

7 de mayo de 2026
Logotipo de Hays Travel - Leeds Crossgate

Respuesta de Hays Travel - Leeds Crossgate

Hi Pamela

Thanks so much for the fab review - I really appreciate it. I apologise for the issues you have encounered with the insurance system, which I know is temperamental. I have passed on your comments to the relevant people.

If you need help with anything else, please let me know

Joanne

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