The customer service was top quality had people who come over not even sorting the holiday for us giving us holidays to help us. Special mention to Megan who sat with us for about 2 hours sorting a ho... Ver más
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Consulta las opiniones de los clientes
My visit , as with others , went well. Staff are attentive. Ms Lisa Walsh is my usual assistant and does well at finding me good offers and manageable prices. She's very efficient Mr Greer
La empresa ha respondido
I was very favourably impressed. The young lady who assisted me, Megan, guided me through the process with admirable patience. She even managed to keep her cool, and her sense of humour, when we had a... Ver más
La empresa ha respondido
I came to Hays Travel and was warmly greeted by Rosanne...after explaing criteria of holiday I was hoping to find...she was right on the ball ...nothing was too much for her...she went over everything... Ver más
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Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
55 Lord Street, L2 6PD, liverpool, Reino Unido
- 01514386599
4,9
Excelente
1 mil opiniones
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Lisa the travel consultant in Hays…
Lisa the travel consultant in Hays Liverpool Lord street, so polite, helpful and courteous, nothing is too much trouble
13 de septiembre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Respuesta de Hays Travel - liverpool lord street
Happy we could help😊, pleasure booking you and thanks for your review!
Megan x
Excellent Holiday booking experience
Efficient and friendly service provided by Lisa at the Lord St agency
8 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thankyou for your
kind feedback
Kind Regards
Lisa
Rosanne was super helpful and made the…
Rosanne was super helpful and made the whole process really easy, very friendly and outgoing, would definitely book with her again. Many Thanks
9 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you for your lovely review .
It was my pleasure to make your booking.
Rosanne.
The customer service was top quality…
The customer service was top quality had people who come over not even sorting the holiday for us giving us holidays to help us. Special mention to Megan who sat with us for about 2 hours sorting a holiday for us
3 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you for your lovely review.
It was a pleasure to make your booking.
Megan.
Magaluf
Booked my holiday in store yesterday and would like to say how helpful chloe was in helping me with all the details, a big 5 stars for the excellent way she helped me with my booking .
7 de septiembre de 2026
Opinión espontánea
Respuesta de Hays Travel - liverpool lord street
Thankyou for taking the time to write
such a positive response
Kind Regards
Hays Travel
Good experience in booking holiday
Good experience in booking holiday, left thinking i had got special deal for being a regular customer only to find same price online 30 minutes later
8 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Kevin,
I would like to thank you for taking the time to take the call and giving us opportunity to explain the price match process.
I am glad we were able to resolve this.
Lisa - Assistant Manager
Chloe was very helpful sorted…
Chloe was very helpful sorted everything out for my holiday to budapest.got me a good deal too.
Hays lord street liverpool.
7 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your lovely review!
It was a pleasure to book your holiday to Budapest for you!
Chloe :)
Very friendly staff excellent service
5 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your kind review! :)
Majorca here we come.
Lisa got us a great deal for Majorca. Nothing is too much trouble for her and she always goes that extra mile.
2 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your kind feedback. it was a pleasure to find your perfect holiday! :)
Staff very helpful and knowledgeable.
3 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your kind feedback! :)
My visit
My visit , as with others , went well.
Staff are attentive.
Ms Lisa Walsh is my usual assistant and does well at finding me good offers and manageable prices.
She's very efficient
Mr Greer
2 de septiembre de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for kind feedback :)
Overall service was good
Overall service was good, Megan my agent who did my booking was brilliant, professional and very polite, and made my experience even better.
25 de agosto de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your lovely review! It was a pleasure to book your holiday for you!
Megan :)
Best travel agent in Liverpool
I came to Hays Travel and was warmly greeted by Rosanne...after explaing criteria of holiday I was hoping to find...she was right on the ball ...nothing was too much for her...she went over everything almost like she was one booking her holiday...best customer service Ive ever had...she made sure everything would be just perfect for me...gifting me a holiday of my dreams...I hope she stays here for a very long time because I wouldnt go anywhere eor to anyone else now Ive found her...much love thanks and appreciation Rosanne 😇🥰🤩🫶🏻🙏🏻
29 de agosto de 2026
Opinión espontánea
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your lovely review .
It was my pleasure to book your holiday .
Kind Regards,
Rosanne
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your kind review! :)
Jane was lovely very thorough from…
Jane was lovely very thorough from start to finish
31 de agosto de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for taking the time to leave us such a lovely review! I am so pleased you were happy with my service!
Jayne :)
Fayth at the Liverpool Lord St branch…
Fayth at the Liverpool Lord St branch listened carefully to what I wanted out of the trip I was booking. She researched to find suitable accommodation, made some suggestions and professionally put it altogether for me.
29 de agosto de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for lovely review! I am so glad I was able to find the perfect holiday for you!
Fayth :)
So easy booking with Hays Travel.
So easy booking with Hays Travel booked my last few holidays with them. They even price matched a holiday I had seen online. Staff are always so helpful.
21 de agosto de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for your kind review! It was a pleasure to book your holiday for you!
Lily :)
All the staff are very friendly and…
All the staff are very friendly and helpful and patient and make you feel welcome
23 de agosto de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you so much for the review :)
Agent was polite
Rosanne, was polite, helpful and provided useful advice & guidance.
16 de agosto de 2026
Respuesta de Hays Travel - liverpool lord street
Thank you for your wonderful feedback!
It was a pleasure to organise your trip for you!
Rosanne :)
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