Hays Travel - Mapperley Opiniones 

989
TrustScore: 5 sobre 5

4,9

27A Plains Road, NG3 5LG Mapperley, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 27A Plains Road, NG3 5LG, Mapperley, Reino Unido

  • 01158605351

4,9

Excelente

TrustScore: 5 sobre 5

989 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(989)

125.148 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great experience

Great experience, the holiday we had in mind wasn’t available but Julie found an excellent alternative for us that is probably better than the one we had in mind. We have been dealing with her for several years and is a credit to your company

7 de diciembre de 2025
Valorada con 5 estrellas sobre 5

Great experience and left very happy with our holiday.

George was very patient with us, despite having a very wide brief on our holiday search. He was knowledgeable, courteous, gave great advice and never rushed us in making a decision, despite us being there for nearly two hours!.If you visit this travel agent we would recommend booking with George.

29 de noviembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for leaving me this review. I appreciate your kind comments and are please you were happy with my service. hope you have an amazing trip.
Many thanks, George

Valorada con 5 estrellas sobre 5

very orgnised

3 de diciembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for taking the time to complete the review, really excited for you, it looks fabulous
Kind regards Barbara

Valorada con 5 estrellas sobre 5

Excellent service from Barbara an agent…

Excellent service from Barbara an agent who has all my information at her fingertips and cannot do enough to help.

2 de diciembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for your kind comments and for booking with us again - really enjoyed talking to you & assisting you with your reservation. Kindest regards Barbara

Valorada con 5 estrellas sobre 5

Fabulous service as usual

We knew where and when we wanted to go but the help on picking flights and hotels was exceptional. Everything was booked in one visit, seats reserved and discounts obtained. We can't fault them

30 de noviembre de 2025
Valorada con 5 estrellas sobre 5

Lovely local Travel Agent

Amelia was a really great help in finding the right holiday for us at the right price.

30 de noviembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you so so much for leaving a review, I appreciate your kind words! Amelia

Valorada con 5 estrellas sobre 5

Joanne was very friendly and efficient…

Joanne was very friendly and efficient and managed to sort out the holiday we wanted with all our requirements.

26 de noviembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for taking the time to fill out this review. It was a pleasure assisting you with booking your holiday. Hope you have a lovely trip. Thanks, Joanne

Valorada con 5 estrellas sobre 5

Thank you Mapperley Hays!

We went to thd city centre shop in Nottingham as our local Mapperley branch is close for refurbishment. We were lucky enough to be served by a lovely young man from our local branch but unfortunately we didn't get his name. He spent ages with us as we were booking a last minute holiday for next month. Boarding passes printed out for and we're good to go. He was wonderful.

14 de noviembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for taking the time to fill out this review. It was a pleasure assisting your with your booking. Hope you have an amazing trip. Many thanks, George

Valorada con 5 estrellas sobre 5

George was very professional and…

George was very professional and welcoming. He sorted everything out for us.

5 de noviembre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you so much for taking the time to leave us a 5* review and your kind words. I hope you have a great time kind regards George :)

Valorada con 5 estrellas sobre 5

Absolutely brilliant customer service

Absolutely brilliant customer service. All staffs are pleasant, professional and helpful. I have always been very happy with the service I received from the staff at Hays Travel Mapperley. I cannot praise them enough, every one of them. I will not go anywhere else. Barbara is the first person I contact when I'm thinking of a holiday. I completely trust her to take care of all the details and she has been an absolute pleasure. She goes above and beyond to help me have a beautiful trip. Thank you all very much for your kind and friendly support over the years. You are all very much appreciated.

28 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Good Morning, Thank you for your lovely review and for leaving 5 stars, we appreciate your kind words. Many thanks, Hays Mapperley :)

Valorada con 5 estrellas sobre 5

Friendly and professional advice

Friendly and professional advice, pleasantly given.

23 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for the taking the time to leave a 5 star review. We appreciate your kind words :) Amelia

Valorada con 5 estrellas sobre 5

Great experience from start to finish

Great experience from start to finish. Julie was so helpful and went above and beyond to fill my needs. I always use Hays to book my holidays xx

14 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Good Morning, Thank you for your lovely review and for leaving 5 stars. We will let Julie know. Many thanks, Hays Mapperley :)

Valorada con 5 estrellas sobre 5

Julie is very helpful and always…

Julie is very helpful and always listens to our needs

21 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you so much for taking the time to leave us a 5* review it is always a pleasure to help you with your holiday bookings. I hope you both have a great time kind regards Julie :)

Valorada con 5 estrellas sobre 5

Nice team.

I always try and book my holidays here. The staff are very welcoming and friendly and help me organise and plan the better options in the holiday I'm looking at. Lovely team at the Mapperly branch in Nottingham. Barbara was really helpful and informative and as always I came away happy with a little holiday booked. 😀 thank you

17 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for your lovely review and for your loyalty. It really does mean a lot to all of us.
Hope you're feeling better :-) Kind regards Barbara

Valorada con 5 estrellas sobre 5

Fantastic

Fantastic, George was brilliant with his knowledge of travel and patience with our decision making process.

18 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you for taking the time to fill out this review. I appreciate your kind comments and hope you have an amazing time away. Thanks, George

Valorada con 5 estrellas sobre 5

Julie is very knowledgeable and…

Julie is very knowledgeable and extremely helpful

16 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you so much for taking the time to leave us a 5* review and for your continued repeat business. I hope you both have a great holiday see you both soon kind regards Julie :)

Valorada con 5 estrellas sobre 5

Excellent service at Hays Mapperley.

Excellent service at Hays Mapperley.
Very friendly professional staff member.
Very good value holiday.

15 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thanks you for taking the time to fill out this 5* review. I appreciate your kind comments and hope you have an amazing trip. Thanks, George

Valorada con 5 estrellas sobre 5

Great staff and booking experience …

Staff were understanding of our needs and confirmed each step of the booking process. They were more than happy to search for other hotels and destinations until we were both happy with our choice.
Booking with Hays is always a more rewarding experience than looking at a computer/ tablet screen.

4 de octubre de 2025
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Respuesta de Hays Travel - Mapperley

Thank you so much for taking the time to write such a lovely review. We really appreciate your loyalty and coming back to book your next holiday with us :). We was pleased to hear you was happy with the service given and we hope you have a lovely holiday . Joanne

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