Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 1.89 Upper Blue Mall Metrocentre, NE11 9YG Gateshead, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... Ver más
La empresa ha respondido
Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... Ver más
La empresa ha respondido
Amy was very helpful, polite and so lovely to speak too. Excellent service as always, which is why we always use Hays Travel.
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, Reino Unido
- 0191 4326502
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent staff
1 de febrero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Fabulous team we always book with…
Fabulous team we always book with Rebecca and johan
31 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Sam Bellas, Hays Metrocentre
Sam was super efficient, professional and friendly, I've alr3ady recommended her to family and friends
30 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Helpful travel agents
Rebecca did a fantastic job in finding the hotel we were looking for as a package deal we would definitely book another holiday there.
31 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback! Rebecca :)
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your lovely feedback! Team Blue :)
Respuesta de Hays Travel - Metrocentre Blue
We appreciate you taking the time to leave us a review. We're so happy to hear that your experience was easy, and that Morgan was excellent! - Team Blue :)
Although we had a good idea of the…
Although we had a good idea of the airline and company we wanted to book with, the girl whom we were served by gave us another option which was cheaper and one we had not considered. I was very impressed with this and her service.
18 de diciembre de 2025
Respuesta de Hays Travel - Metrocentre Blue
We appreciate you taking the time to leave us a review. We're happy to hear that you were impressed with the alternative option provided and the service you received. - Team Blue :)
Amazing as always
As always hays travel metro centre Blue was amazing! Everyone there is so helpful and so knowledgeable about different places. It’s like going back to see friends.
8 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
We appreciate you taking the time to share your kind words. It's great to hear that our team's expertise and welcoming service made your experience so positive. - Team Blue :)
Excellent service went through a few…
Excellent service went through a few holiday options. Johan was very helpful as always and managed to book two holidays. Always book with Hays travel.
27 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
We appreciate your continued loyalty and are so happy we could assist you with booking your holidays. We will be sure to pass along your kind comments. - Team Blue :)
Respuesta de Hays Travel - Metrocentre Blue
We appreciate your kind feedback; we are so glad our staff provided helpful, efficient, and friendly service during your visit! - Team Blue :)
Absolutely brilliant service ,looked…
Absolutely brilliant service ,looked after us .
19 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
We appreciate you sharing your experience and are so happy to hear that we looked after you and provided brilliant service. - Metro Blue :)
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback, we do hope you enjoy your holiday, Team Blue :)
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback, We do hope you have a lovely holiday, Team Blue :)
great service
Lady who served us was excellent, she spent about two and a half hours trying to find us the best package!
24 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback on our Manager Johann , we do hope you have a lovely holiday. Team Blue :)
Got the price and where we want to go…
Got the price and where we want to go very happy
17 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback. Team Blue :)
Tianna (Metrocentre Gateshead…
Tianna (Metrocentre Gateshead Branch)has great people skills ,nothing was a problem at all ,everything was explained in great detail in every single aspect of the holiday .
5 stars all round👍
23 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback for Tianna, she will be pleased to read this, Team Blue :)
Tiana was extremely helpful
Tiana was extremely helpful, friendly and professional. Booked our holidays with efficiency.
23 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback, Tianna will be pleased to read this, Team Blue :)
Friendly consultants
Friendly consultants. The consultant was very helpful, and we didn't feel rushed. We had been to this resort before, the consultant helped us to find exactly where it was and gave details about different things going on. We have booked with Hayes travel before and always find them willing to help. We would recommend them to friends anytime
14 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feed back, we do hope you have a lovely holiday. Team Blue :)
Very helpful and patient.
Initially went to Hays Birtley and they found great deal fir me. However I don't live in Birtley and was all set to confirm when an appointment came through i coukdnt miss so cancelled that. Still was interested and wrnt to Hays at Metrocentre to complete and so far so good. Fingers crossed all goes well, staff were very understanding and helpful.
22 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your kind feedback, We do hope you have a lovely holiday.Team Blue :)
They did everything they could to make…
They did everything they could to make us welcome and find what we were looking for
22 de enero de 2026
Respuesta de Hays Travel - Metrocentre Blue
Thank you for your feed back, Team Blue :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.