Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... Ver más
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Consulta las opiniones de los clientes
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... Ver más
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Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... Ver más
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Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... Ver más
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Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
79 The Galleria, NE11 9YP, Gateshead, Reino Unido
- 01914329265
4,9
Excelente
1 mil opiniones
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Justine at Gateshead Metro centre is…
Justine at Gateshead Metro centre is always very helpful and professional, we always look forward to booking holidays with her assistance.
Regards
Angela & Ivan Taylor
16 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you for your wonderful feedback for Justine. We are so pleased to hear that Justine is always very helpful and professional. We look forward to assisting you with your future holiday bookings!
Kind Regards
Booking
Very helpful helped us book our destination as we never had a clue where to go
16 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you for your wonderful feedback for Cara! We are so pleased we could assist you in finding the perfect destination for your trip.
Kind Regards
we went to one of your shops in the…
we went to one of your shops in the metrocentre and we stood in the doorway waiting to be served no one acknowledged that we were waiting or asked us to take a seat as they were busy we stood for at least ten minutes they never looked at us once so we walked away and went to your other shop where we were greeted and told they would be right with us and the guy who served us was great very helpful and we got our holiday sorted we have been to you many times over the years and your first shop let us down such a shame
11 de agosto de 2026
Excellent customer service
Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he provided, that’s why we keep asking him for help! We cannot wait to go on our Maldives holiday!!! ❤️❤️❤️
14 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you so much for your wonderful feedback! We are so pleased to hear that Richard was helpful and that you are looking forward to your holiday. We appreciate your continued trust in our services.
Kind Regards
Staff were very welcoming and did…
Staff were very welcoming and did their job perfectly
16 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you for your wonderful feedback! We are so pleased to hear that our team was welcoming and performed their duties perfectly. We truly appreciate your kind words.
Kind Regards
Andrea was quick to respond to my…
Andrea was quick to respond to my request for2 weeks cruise booking from Canada
17 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thankyou for your lovely review, We hope you enjoy your cruise! Thankyou - Emily :)
Excellent
Excellent. So helpful and patient. Found me the holiday i won't ,that had all the things I was looking for.
20 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thankyou so much for taking the time to leave a lovely review for Cara! I will make sure to pass this onto her. Have a lovely holiday! Thankyou - Emily :)
Service was amazing
Service was amazing. Elliott went above and beyond to help us book a holiday for our 50th wedding anniversary he even added the app we needed to our phones. We always book at this branch and have always had good service but Elliott was extremely helpful.
19 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you so much for your kind words, I will be sure to pass over to Elliott. Thanks, Lacey :)
Richie was fantastic
Richie was fantastic. Very knowledgeable, informative and also caring. He guided us to find the right holiday to suit our needs.
18 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you so much for lovely review We are so pleased to hear that Richard was very helpful. Thanks Lacey :)
Great service
Great service, very helpful and informative. Answered all my questions and found us a great holiday
18 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you for your kind words. It was a pleasure to book your holiday. Thanks Lacey :)
Very helpful representative
Very helpful representative, who took time to help and advise us on our holiday choice.
16 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you so much for your wonderful 5-star review! We are delighted to hear that Justine was very helpful and took the time to assist you with your holiday choice.
Kind Regards
Caitlin
I really enjoyed that you took the time…
I really enjoyed that you took the time to find me a suitable package , and I also appreciate your courtesy and treatment of customers.
15 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you for your wonderful review! We are so pleased to hear that we were able to find a suitable package for you. I will pass your feedback on to Andrea.
Kind Regards
Caitlin 😊
Exceptional customer service
Exceptional customer service
Thankyou Richie for an unforgettable experience. Your cruise knowledge is exceptional.
You nailed it & so looking forward to next years cruise.
I would expect nothing less from Hays Travel.
14 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thank you for taking your time to leave us this wonderful review. We are so glad. I will make sure to pass this onto Richard for you and we hope you have an amazing cruise! Thankyou - Emily :)
Respuesta de Hays Travel - Metrocentre Green
Thankyou so much for your lovely review, I will make sure to pass this onto Penelope. Thankyou - Emily :)
Last minute holiday
We booked a last minute holiday with our grandchildren, the gentleman that helped us was excellent and made it easier than it could have been .
10 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
Thankyou so much for taking the time to leave a lovely review for Andrew! I will make sure to pass this on and we hope you have a lovely holiday! thankyou - Emily :)
Respuesta de Hays Travel - Metrocentre Green
Thankyou so much for your lovely review. So glad I could help to get your holiday booked, We hope you have a lovely time! Thankyou - Emily :)
Looked at the places we would like to…
Looked at the places we would like to go. Asked our budget. Looked at various hotels in different countries.We were shown different air lines and time of flights. Needed resorts that were flat not hilly.
8 de agosto de 2026
My go too holiday reps..never go…
My go too holiday reps..never go anywhere else great help finding the perfect holiday 😀
18 de septiembre de 2025
Respuesta de Hays Travel - Metrocentre Green
Thank you so much for taking your time to leave us this wonderful review for Justine! I will make sure to pass this onto her. Thankyou - Emily :)
Respuesta de Hays Travel - Metrocentre Green
Thank you for taking your time to leave us this wonderful review. hope you have an amazing holiday. Thanks, Lacey :)
Wouldn’t go anywhere else
Wouldn’t go anywhere else. Richie at the metro centre branch is so knowledgeable in travel. He makes sure that the trip you’re booking is tailored to your needs. Looking forward to our next cruise 😎
3 de agosto de 2026
Respuesta de Hays Travel - Metrocentre Green
We appreciate you taking the time to leave Richard such a kind review. We are so happy we could assist you in planning your trip!
Thanks, Lacey :
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