Helen was so patient with Ambassador cruise line who took ages to answer the phone and deal with the query. My patience would have gone but she kept her cool and just kept holding. Eventually she got... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This is for Hays travel at Skippers Lane but I cant find it, anyway thankyou Lili for once again sorting our holiday, lovely friendly young lady.
Staff are amazing, we didn’t feel at all rushed, Shaun went through everything and all different hotels until we found the perfect one for us and then managed to get it to our price range. Excellent c... Ver más
La empresa ha respondido
After already going to Tui which weren't very helpful with our holiday search and doing most of our research ourselves we went to Hays and met Lauren. Although we knew exactly which hotel and resort w... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
49 Linthorpe Road, TS1 5BS, Middlesbrough, Reino Unido
- 01642 247555
5,0
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Libbi listened and understood what we…
Libbi listened and understood what we wanted, found us a great deal
3 de mayo de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Hi Maria! Thanks so much for this review so happy you were pleased with the service from Libbi, we are sure you will have an amazing holiday :)
Thanks again,
Libbi
Brilliant company
Staff member was brilliant, taking time to discuss our choice and requirements. Courteous polite throughout. Booked again using Hays, first class service.
25 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou fir this lovley review! So happy you were pleased with the service from Libbi, We are sure you will have an amazing holiday
Many Thanks,
Libbi
Hays Travel Cleveland Retail Park
Always a pleasure to book my holiday with Hays Travel. Kelly listened attentively to what I was looking for and provided the holiday package which included all I was wanting from my holiday. Topped up my Hays Travel card with Euros with the helpful Jordan and left with a smile. Great day
2 de mayo de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Hi Stewart! Thanks so much for this review we are so pleased you always great service in store - we will see you for the next holiday!
Many Thanks,
Kelly
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Kerry rooney,
We're happy to hear that we were helpful and got you a great deal. Thank you for your positive feedback.
Thank you Lili
Love this shop and all the staff…
Love this shop and all the staff brilliant dont go anywhere else
1 de mayo de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for a lovely review so happy you were pleased with the service in store - we will see you for the next holiday"
Many Thanks,
Diane
Our expierience at Hays
Lauren was friendly as always,very helpful by looking at various destinations for us via Easy jet and Jet2,making sure the destinations were suitable for my disabled daughter.All the staff at Hays travel @ cleveland retail park are fantastic,only branch of Hays we use😊😊😊😊😊😊😊😊
30 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this review! Glad you were pleased with Lauren's service and she checked all options, we are sure you will have an amazing holiday :)
Many Thanks,
Lauren
We were very happy with the service we…
We were very happy with the service we got when booking our holiday.
22 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou Edwina for such a lovely review!
So happy you were pleased with the service from Diane
Many Thanks,
Diane
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Hi Nigel,
Thanks so much for this review!
Kelly
The blond girl who helped us book our…
The blond girl who helped us book our holiday was so helpful and super welcoming
28 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for such a lovely review!
Libbi
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Hi Susan,
Thanks for a lovely review :)
Rosie
Rosy who dealt with me was very…
Rosy who dealt with me was very courteous smiling and very helpful and professional at the skipper s lane shop
21 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely feedback, it really means a lot. It was a pleasure helping you, and I’m so pleased you felt well looked after. I hope you have a wonderful holiday.
Rosy
I found Sean to be most helpful…
I found Sean to be most helpful ,listening to our requests he answered all our questions and put us at ease booking the holiday @Cleveland Retail Park
Middlesbrough
3 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely review, I really appreciate you taking the time to share this
It was a pleasure helping you plan your holiday, and I’m so glad you felt at ease throughout the process. If you need anything at all before you travel, I’ll be happy to help :)
Sean
Great service
We were seen to by Diane. Upon arrival she was welcoming and friendly. We discussed what our wants and needs were for our holiday. She went through options and was helpful and patient through out the entire time we were there. She gave up plenty of options to different places and printed several holidays off for us to go away and think about. Once we had decided where we wanted to go we went back into the store where Diane was extremely helpful making sure every detail was thoroughly checked and right for us and our holiday. Her friendly professional approach was what made me leave feeling happy and cared for.
17 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thank you so much for your lovely feedback, it really means a lot. It was a pleasure helping you find the right holiday, and I’m so glad you felt supported throughout the process. I hope you have a fantastic time away, and I’ll be here if you need anything else.
Diane
Always execellent service
Always execellent service, staff very helpful carn,t do enough for you
12 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely feedback, it really means a lot to us. We're delighted to hear you consistently receive excellent service and find our team so helpful.
Sean
holiday
very helpful & patient with you always find what you are looking for & get u the best price all the staff are fantastic
12 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thanks very much for your great review, it means a lot to our team. We're so pleased you found everyone helpful and patient, and that we could help you find exactly what you were looking for.
Kelly
Great staff
The young lady that guided me through the booking was pleasant and thorough.
18 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thanks very much for your kind review, it means a lot to our team. We're delighted to hear you had a positive booking experience and that everything was handled thoroughly.
Sean
Sorted everything out in a jiffy.good…
Sorted everything out in a jiffy.good service. Faultless.
17 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thank you for your kind feedback, we really appreciate you taking the time to share this. We're delighted we could get everything sorted quickly and that you found the service faultless.
Sean
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thank you for your lovely feedback, it really means a lot to us. We're delighted you were happy with the service and look forward to helping you with your next trip.
Sean
The staff were absolutely fabulous…
The staff were absolutely fabulous helped me with every question and sorted everything out for me . Wouldn't go anywhere else . Service is second to none.
8 de abril de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review! So happy you were pleased with service in store :) See you again for the next one
Thanks,
Kelly
The service was amazing got a quote…
The service was amazing got a quote very quick and the booking was very smooth. Really happy x
31 de marzo de 2026
Respuesta de Hays Travel - Middlesbrough Linthorpe Road
Thankyou for this lovely review Lisam
So happy you were pleased with the service :)
Many Thanks,
Lauren
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.