Hays Travel - Newcastle Opiniones 

1226
TrustScore: 5 sobre 5

4,9

5 Ridley Place, NE1 8JQ Newcastle, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Another successful booking at Hays travel. Jordan was was very professional and friendly which made our booking very straightforward. That is 2 in a row that Jordan has booked for us. Would certain... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1226)

120.299 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

simplicity in booking ,

simplicity in booking ,, everything explained clearly by a very nice person called Gemma ,, could not be more helpful..

22 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you sharing your booking experience. Thank you for your feedback! We will pass this onto Jemma :)

Valorada con 5 estrellas sobre 5

I always use Hayes travel for booking…

I always use Hayes travel for booking holidays. The staff are always helpful, knowledgeable and professional.

13 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you choosing us for your holiday bookings. We're so glad to hear you find our staff helpful, knowledgeable, and professional!

Valorada con 5 estrellas sobre 5

good listeners and very informative…

good listeners and very informative when asked specific things. our first port of call for holidays. keep up the good work. cheers.

12 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate that you consider us as your first choice for holidays and that you find us helpful and informative. We will continue to do our best.

Valorada con 5 estrellas sobre 5

Great customer service by Liam got a…

Great customer service by Liam got a quote quickly and gave lots of information. Had already been to another travel agent and asked about a certain hotel and they took about 20 mins to just get a quote. Liam restored the faith in travel agents.

18 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We're happy to hear that you received great customer service and a quick quote. It's wonderful to know that your faith in travel agents has been restored. We appreciate your positive feedback!

Valorada con 5 estrellas sobre 5

as above

Kind, patient, efficient staff with big smiles that always helps. Thank you.

1 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate your kind words! We are so happy to hear that our staff made your experience a positive one with their helpfulness.

- Hays Travel Newcastle

Valorada con 5 estrellas sobre 5

Beth was very professional in her job

Beth was very professional in her job, polite, helpful and understanding.

1 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you had a positive experience.

Hays Travel

Valorada con 5 estrellas sobre 5

Sophie gave us an excellent service

Sophie gave us an excellent service
She covered everything for us and gave us good advice based on her own experiences and knowledge.
She made our booking so much easier and we left very relaxed and happy

3 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We're happy to hear that you received excellent service and advice, thank you for booking with us and we hope to see you in branch again soon.

- Hays Travel Newcastle

Valorada con 5 estrellas sobre 5

Booking without hassle. We have used Hays travel in Newcastle…

We have used Hays travel in Newcastle over the past years and have always found the staff in your office to be friendly, communicative and very professional. We are kept informed very step of the way.b

31 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you sharing your experiences with us. We're happy to hear that you've consistently found our team friendly, communicative, and professional over the years.

Valorada con 5 estrellas sobre 5

Great service

Our agent Sophie was excellent dealing with the requests I presented her with. She looked at all our options and came up with a great choice of hotels and flights. As our party was for ten people and flying from separate airports , it was quite a task for her to navigate but we were more than happy with her choices and settled on the one that appealed the most.
Would definitely use again

6 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you taking the time to leave us such a complimentary review. We're so glad we could provide excellent options for your group's travel plans, even with the added complexity. We look forward to assisting you again!

Valorada con 5 estrellas sobre 5

Holiday booking .

Holiday booking .
Met lovely Beth who was so pleasant and efficient ..she sorted my holiday needs perfectly..i hope to book with Beth again in the future...thanks Beth your a star x

6 de febrero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We're happy to hear that your holiday booking experience was so positive! We appreciate your kind words and are so glad we could meet your needs. We look forward to helping you again.

Valorada con 4 estrellas sobre 5

Holiday 2027

Hi, Seen the holiday online, Thought it was a great holiday at a good price with no deposit, I phoned the next day to enquire, The holiday was still available so I booked it straight away the lady I booked it with was very pleasant and went through everything with me very well , Very happy and now looking forward to our holiday 👍

30 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We're happy to hear that you found a great holiday at a good price and appreciated the pleasant and thorough service you received during booking. Thank you for sharing your positive experience; we hope you enjoy your holiday!

Valorada con 5 estrellas sobre 5

Simply the Best!

Jemma was very efficient and patient and helped us to find just what we wanted.

25 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you taking the time to leave us such a fantastic review. We're so happy we could find exactly what you wanted!

Valorada con 5 estrellas sobre 5

Great service...

Staff were extremely helpful and informative.

31 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you taking the time to share your feedback. We are so glad to hear our staff was helpful and informative to you.

Valorada con 5 estrellas sobre 5

Went above and beyond for me and my…

Went above and beyond for me and my family on helping us book a family holiday thank you so much . I will definitely be back to book our next one soon

31 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We're so happy we could provide exceptional support for your family holiday booking. We appreciate your kind words and look forward to helping you again!

Valorada con 5 estrellas sobre 5

Helpful friendly agent

Helpful friendly agent who i have done business with before. was not pushy about extras but helpful in respect of offerring to check us in at the apprporiate time

28 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We are so glad you found our agent helpful and we hope to see you in branch again soon.

- Hays Travel Newcastle

Valorada con 5 estrellas sobre 5

Would recommend

Sophie was so helpful, friendly and knowledgeable. I knew exactly what I wanted and she sorted it all out for me.

28 de enero de 2026
Logotipo de Hays Travel - Newcastle

Respuesta de Hays Travel - Newcastle

We appreciate you taking the time to leave us such a great review! We are so happy to hear that we were able to help you with your plans.

- Hays Travel Newcastle

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