Quick and easy communication, Sam listened to what I wanted and got back to me quickly with all the available options. She then followed up timely and got everything booked for me. I'm so happy and wo... Ver más
Localización
Cambiar localizaciónGround Floor Gilbridge Houe, High Street West, SR1 3LH Sunderland, England, GB
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Consulta las opiniones de los clientes
I was contacted very quickly by Samantha to help me arrange my holiday using salary sacrifice. She took the time to introduce herself and explain the process and then listened to my requirements. She... Ver más
Samantha Simpson, the Virtual Contact Centre Team Leader is amazing at finding the best holidays for us. She's helped us find our last 3 holidays and they have always been brilliant :)
I booked a break to Amsterdam through my NHS salary sacrifice scheme and this couldn't have been any easier. I dealt with Samantha who put me together a package so quickly that involved everything I h... Ver más
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
Ground Floor Gilbridge Houe, High Street West, SR1 3LH, Sunderland, England, Reino Unido
- 0191 4570106
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Emmie was very helpful and patient with…
Emmie was very helpful and patient with all my queries
Quick and easy communication
Quick and easy communication, Sam listened to what I wanted and got back to me quickly with all the available options. She then followed up timely and got everything booked for me. I'm so happy and would recommend to anyone and everyone.
Great service
Samantha from the salary sacrifice team was brilliant and went above and beyond.
Excellent service with Samantha Simpson…
Excellent service with Samantha Simpson quick and efficient
Efficient service
I was contacted very quickly by Samantha to help me arrange my holiday using salary sacrifice. She took the time to introduce herself and explain the process and then listened to my requirements. She didn't try to upsell anything as I think she knew I had already a good idea of what I needed and that upselling may have prevented me from booking. Samantha got everything booked efficiently and quickly but ensured she found me the best deal and best flight times etc. I think the only thing I'd suggest improvement on is the documentation you recieve via email. It's not overly clear about check in processes, luggage etc. I wouldn't hesitate to book with Hays Travel again and would definitely recommend speaking to Samantha as she was excellent and efficient.
Samantha Simpson
Samantha Simpson, the
Virtual Contact Centre Team Leader is amazing at finding the best holidays for us. She's helped us find our last 3 holidays and they have always been brilliant :)
Samantha our agent was excellent
Samantha our agent was excellent, very helpful and knowledgeable. She took the time to help us find a holiday tailored to our family and within budget.
Sam is amazing
Really good customer service
Samkantha was really helpful and did all the hard work
Fabulous Service
My agent Samantha was excellent.she made sure to stick to the plan we discussed and kept everything within my budget. She also provided a great range of well-thought-out suggestions. Her professionalism and attention to detail made the whole process smooth and stress-free.
Sam was very helpful and prompt with…
Sam was very helpful and prompt with booking my trip. I would definitely use and recommend Hays travel.
Amazing service
Amazing service, Samantha was very knowledgeable and really good - she is an asset to your team. I will definitely be using Hays again
Samantha Simpson is a pleasure to book with
This is the 2nd year that I have booked a holiday with Samantha Simpson and both times she has been courteous, very friendly, easy to communicate with and has made my booking experience a positive one
Great experience
Was offered 4 different holidays to suit my small budget and was given time to look into them and decide what was best for us. Quick , friendly and efficient service.
NHS Salary Sacrifice Scheme
I booked a break to Amsterdam through my NHS salary sacrifice scheme and this couldn't have been any easier. I dealt with Samantha who put me together a package so quickly that involved everything I had asked for at a great price too! I would definitely use Hays Travel again in the future!
great customer service
Retro booking system
The person who finally booked our holiday was very helpful. The slightly low rating I have given is due to the archaic booking process for NHS staff. Having to book a holiday on the phone made me feel like I was back in the 1980s and it did not always seem easy to check out suggestions online. Haven't been on the holiday yet, but hopefully that side of things will all be good!
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