Hays Travel - Norwich City Opiniones 

1008
TrustScore: 5 sobre 5

4,9

3-5 Orford Place, NR1 3RU Norwich City, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The very pleasant young lady we saw when we went to discuss a holiday could not have been more helpful. She took the time to find out exactly what we were looking for then suggested places that would... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From giving Kerry the details of what I was looking for she kept me informed at every step what was the best options were to make sure I got everything I wanted. She also set up my direct debit so eac... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All the staff I have encountered in making arrangements for travel this September and October in the Norwich branch - Ella, Kerry and Jomane have been very warm, reassuring and welcoming. They are all... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ella gave us as much time and information needed to reach our decisions, and with discount applied we were able to make a booking within our budget.


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 3-5 Orford Place, NR1 3RU, Norwich City, Reino Unido

  • 01603851856

4,9

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(1008)

122.710 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Kerry went out of her way in dealing…

Kerry went out of her way in dealing and sorting out our cruise. Left Hays with our cruise ideas. Kerry came back after couple of days with all the transfers / hotels and basically did all the leg work. Can not thank her enough.

17 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We're happy to hear that Kerry went above and beyond to assist with your cruise arrangements, handling all the details to make it seamless for you. We appreciate your kind words!

Valorada con 5 estrellas sobre 5

Really impressed with Aiden.

Really impressed with Aiden.
He was extremely knowledgeable, and helpful about the resorts we looked at. Nothing was too much trouble. I'll definitely use Hays again .

22 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate you taking the time to leave us a review. We are so glad to hear that you found Aiden knowledgeable and helpful. We look forward to assisting you again.

Valorada con 5 estrellas sobre 5

Lovely Cathy

Me and my friend went in to book a coach holiday and the minute we walked through the door we were greeted by Cathy who went above and beyond to make sure we got the holiday we wanted. It took a while as her system was not overly fast but she was patient and lovely. She explained every detail of our holiday so we came away with the holiday we wanted. Very Happy, and thank you Cathy but the terrible busker outside the shop needs to go :)

22 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We're happy to hear that you and your friend felt so well-cared for while booking your coach holiday. We appreciate your kind words about the service you received from Cathy and your patience with the system.

Valorada con 5 estrellas sobre 5

very knowledgeable

very knowledgeable, very helpfull, explained everthing really well

14 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

Thank you for your kind review!

Valorada con 5 estrellas sobre 5

very pleasant throughout

very pleasant throughout, good knowledge about the holiday, could not have been more helpful , would recommend to anyone

19 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

Thank you for your kind review. We're so glad to hear that you found our team helpful and knowledgeable!

Valorada con 5 estrellas sobre 5

I made an inquiry for a short break for…

I made an inquiry for a short break for 10 people for a birthday get away and Kerry in Norwich branch was absolutely amazing form start to finish, professional and very accommodating to all our needs, was a pleasure to deal with.

9 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate you taking the time to share your experience. We are so happy to hear that Kerry was able to find you something amazing for your friends birthday.

Valorada con 5 estrellas sobre 5

Cathy was extremely helpful

Cathy was extremely helpful, very knowledgeable and patient 😊

15 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

Deborah,

We appreciate your wonderful feedback! We are so glad that our service was helpful, and we will pass this on to Cathy

Valorada con 5 estrellas sobre 5

She was very helpful and polite

She was very helpful and polite

9 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate you taking the time to share your experience, and we are so glad to hear that you found Chloe's service helpful and polite.

Valorada con 5 estrellas sobre 5

New York

Very happy with the agent who helped us out. We were booking for New York with quite tight travel times available and we ended up with the airline/times that we wanted and a great looking hotel

8 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We're very happy to hear that Hannah was able to secure the flights and hotel you wanted for your New York trip, despite the tight schedule!

Valorada con 5 estrellas sobre 5

Happy days John

I was very impressed with how professional and friendly the staff were. I wouldn't hesitate in recommending you to other people.

15 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate your kind words and are so glad you were impressed with our team's service. We value your recommendation very much!

Valorada con 5 estrellas sobre 5

Travel advisor very helpful and easy

Travel advisor very helpful and easy
to communicate with. Always feel like they are giving one the best possible advice.

14 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We're thrilled to hear you found our travel advisor helpful and easy to communicate with. Providing the best possible advice is always our top priority, and we truly appreciate your trust and support.

Valorada con 5 estrellas sobre 5

Brilliant booking experience with Ella …

We had a brilliant experience booking with Ella. Super friendly, really knowledgeable, and always happy to rework quotes until everything was perfect. We’re so excited for Miami and our Bahamas cruise! Highly recommend!

13 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We are absolutely thrilled you had a brilliant booking experience. It was such a pleasure helping you plan Miami and your Bahamas cruise, and I can’t wait for you to enjoy every minute of it!

Valorada con 5 estrellas sobre 5

Very informative and good clearly…

Very informative and good clearly spoken information given

29 de enero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate you taking the time to share your experience with us! We are so glad to hear the information given was clear and informative.

Valorada con 5 estrellas sobre 5

Very helpful

Very helpful, thank you

11 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate your kind words, we are always happy to assist and provide excellent support

Valorada con 5 estrellas sobre 5

Great communication and prompt…

Great communication and prompt responses to my queries.
Really easy to book our Honeymoon. Great holiday planned. Thank you.

8 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate you booking your honeymoon with us! We're so happy to hear that your experience was great and the booking process was easy :)

Valorada con 5 estrellas sobre 5

Hannah was very patient and gave us…

Hannah was very patient and gave us honest advice, as this was our first holiday away on our own she helped make it a very enjoyable experience.

30 de enero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

We appreciate you taking the time to leave us such a kind review! We are so pleased to hear that your first holiday was enjoyable and we could help.

Valorada con 5 estrellas sobre 5

We went into the Norwich city office to…

We went into the Norwich city office to get some brochures and ended up buying the holiday of our choice in Crete. Cathy was very knowledgeable and helped us with our hotel and flight bookings and was able to get us a discount (bonus). We would recommend Hayes to others.

6 de febrero de 2026
Logotipo de Hays Travel - Norwich City

Respuesta de Hays Travel - Norwich City

Thank you for your lovely review, we are so pleased we could help!

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