Heather the manager at The Old Swan Branch in Liverpool was lovely. She was very patient and knowledgeable and was determined to find just what we were looking for. She found us a last minute 10 nigh... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I used the Old Swan shop to book a holiday in Nerja for 2027. Elaine -the assistant who helped me - was friendly, efficient and very professional. She found and booked exactly what I was looking for... Ver más
La empresa ha respondido
From when I walked in the door the staff were very friendly and the lady who helped me book my holiday made me feel at ease , explained everything and was such a pleasant lady I walked out laughing... Ver más
La empresa ha respondido
Well initially we went up to Hayes and we went through the holidays with Lewis then we had the idea which one we chose to go with so we went home and said we’d get back the same day, then we made our... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
533 Prescot Road, L13 5UR, old swan, Reino Unido
- 01514386601
4,9
Excelente
1 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hays Travel - Old Swan
Thank you for choosing to book with Hays Old Swan Elaine - hope you have a fab weekend in Gerona!
Heather x
Respuesta de Hays Travel - Old Swan
Thanks for your lovely comments . It was a pleasure Booking your holiday-Lewis
Brilliant, Helpful and Knowledgeable
Simply brilliant. We’ve been mulling our options for weeks but one visit to Hays and the holiday is all booked. Great service, Heather could not be more helpful knowledgeable, and all the staff in the Old Swan branch were lovely and welcoming. Thank you.
22 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thank you for your kind words. I am sure you and your family will have an amazing time on your cruise. I can't wait to hear how it went x
Heather
Excellent staff so helpful through all…
Excellent staff so helpful through all the booking process with Excellent recommendations , Can't say enough about staff member Michelle who helped us book our dream Holiday
21 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thank you so Much Jackie and Colin for booking with me it was a pleasure, I bet you can not wait to see the girls faces when they are there. Time will fly by you will be there before you know it. Kind regards Michelle.
Couldn't get the holiday that I'd…
Couldn't get the holiday that I'd chosen, but the agent looked at every other option, and l came out a happy customer
21 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thanks for your lovely comments Kim . Im Happy that you left Happy
Elaine
They was great the way they looked…
They was great the way they looked after me you could not ask for more and found what I was looking for 10/10
19 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thanks Gerry x Im certain you will have a fabulous holiday in Turkey.
Heather x
Hays travel is like a little family…
Hays travel is like a little family experience everyone coming together to help the customer . Happy staff. Happy customer
18 de julio de 2026
Respuesta de Hays Travel - Old Swan
It was lovely to see you again to get you booked for your next adventure
Regards
Elaine
Because I have booked with this Firm +…
Because I have booked with this Firm + it's a superb experience
16 de julio de 2026
Respuesta de Hays Travel - Old Swan
Hi Daniel, thank you for booking your holiday to Malta with us - We hope you have a fabulous holiday. Heather
The staff were great with the…
The staff were great with the information we required Elaine was brilliant.
9 de julio de 2026
Respuesta de Hays Travel - Old Swan
It was a pleasure to book yourself & your Wifes 1st Cruise
Regards
Elaine
Old Swan Liverpool branch very helpful…
Old Swan Liverpool branch very helpful , patient , friendly staff
9 de julio de 2026
Respuesta de Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Amazing!
staff were amazing from start to finish,Booking process was straight forward.An absolute pleasure to deal with
15 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thank you Andy, was a pleasure to help arrange your holiday Im sure you will have a fabulous time. Heather x
Dealt with Elaine once again
Dealt with Elaine once again, always efficient and professional.
15 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thanks James for your lovely review and for coming back to us year after year .
Elaine
Staff very helpfull and freindly
5 de julio de 2026
Respuesta de Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Michelle was very helpful and…
Michelle was very helpful and professional she made sure holiday was right one for us
12 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thank you so much for your kind words Jan, see you soon Michelle
Hays are so helpful they go above and…
Hays are so helpful they go above and beyond . Would not use any other travel agent. We have used them for several years. Keep it up Hays
11 de julio de 2026
Respuesta de Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Yet again
Yet again, with Elaines help in Hays Old Swan, easiest way to book, no worries , no stress.All excellent service
11 de julio de 2026
Respuesta de Hays Travel - Old Swan
Love Booking your Holidays Margaret & thank you very much for another bag full of Goodies
Elaine x
service with a smile
As always a truley proffesional
service the staff are welcoming
and make booking a stress free experience
Thank you i would not use any other Travel agents
9 de julio de 2026
Respuesta de Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Friendly staff explained everything in…
Friendly staff explained everything in detail very happy with all the help .
1 de julio de 2026
Respuesta de Hays Travel - Old Swan
Was lovely to book you another holiday Kathleen
Elaine
Respuesta de Hays Travel - Old Swan
Hi, Thanks alot for your lovely review, Was a Pleasure Booking your Holiday-Lewis
Great service
Heather was great at sorting the holiday for me, no problems at all.
8 de julio de 2026
Respuesta de Hays Travel - Old Swan
Thank you Ian, I hope you both have a lovely holiday in Majorca. Heather x
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.