Hays Travel - Personal Travel Consultants Opiniones 

4602
TrustScore: 5 sobre 5

4,9

High Street West, 3rd Floor Gilbridge House, SR1 3LH Sunderland, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

What a lovely guy Joel is, we let him know what we want, he comes back with what he can do. No pressure and all from the comfort of our sofa. He even goes above n beyond, our last holiday we printed o... Ver más

Valorada con 5 estrellas sobre 5

This is the second time I have used Rebecca Kent personal travel consultant through Hays travel and again not disappointed. Amazing service as usual nothing is a problem to her and she keeps you up d... Ver más

Valorada con 5 estrellas sobre 5

Just returned from our first cruise which I was very apprehensive about booking. Gayna Walmsley provided all the information I needed, patiently answering my many questions and ensured I was totally h... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Just got back from a fabulous 10 days in Mallorca, the hotel was amazing and all down to Tracy Unsworth, the Hays Travel Rep, who arranged it all at such a short notice. I would certainly recommend... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • High Street West, 3rd Floor Gilbridge House, SR1 3LH, Sunderland, England, Reino Unido

  • 0333 033 9985

4,9

Excelente

TrustScore: 5 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(4602)

120.299 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Meryl as always was profassionland …

Meryl as always was professional and ensured all our holiday needs were met and exceeded. This is the third holiday we have booked this year wouldn't book with anyone else. Thanks Meryl.

9 de septiembre de 2026
Valorada con 5 estrellas sobre 5

A credit to your company

What a lovely guy Joel is, we let him know what we want, he comes back with what he can do. No pressure and all from the comfort of our sofa. He even goes above n beyond, our last holiday we printed off our tickets with a massive A4 QR code, Joel came to the rescue dropping off printed copies to our house. Joel is an absolute credit to your company.

11 de septiembre de 2026
Valorada con 5 estrellas sobre 5

A wonderful 10 days, thanks to Hays

Just got back from a fabulous 10 days in Mallorca, the hotel was amazing and all down to Tracy Unsworth, the Hays Travel Rep, who arranged it all at such a short notice.
I would certainly recommend Tracy to arrange your special holiday

10 de septiembre de 2026
Opinión espontánea
Logotipo de Hays Travel - Personal Travel Consultants

Respuesta de Hays Travel - Personal Travel Consultants

Thank you Alec it was a pleasure to help you with your holiday :-)

Valorada con 5 estrellas sobre 5

Amazing service with Rebecca Kent

This is the second time I have used
Rebecca Kent personal travel consultant through Hays travel and again not disappointed. Amazing service as usual nothing is a problem to her and she keeps you up date all the way and explains everything. Very happy customer again.

8 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Mica made it very easy for me to book…

Mica made it very easy for me to book very polite considerate to my needs replied to me with information about my holiday, booking process was very easy to doie paying deposit within a couple of minutes had an email from mica saying it was all booked confirmed depoait any problems dont hesitate to ask

10 de septiembre de 2026
Valorada con 5 estrellas sobre 5

Great customer experience

Sara looked after my booking and I can honestly say it was a great customer service experience. So tuned into my wants and needs regards destination and accommodation. Excellent work, Thank you

25 de agosto de 2026
Valorada con 5 estrellas sobre 5

Extremely helpful lady!

My partner and I haven't been on a cruise before and weren't sure how to plan it all or where to start. Tanya Southgate was so lovely and helpful. She was very informative and catered to our needs. We will be back in touch with her early next year to book our dream cruise! I highly recommend Tanya, she's a fantastic travel agent :)

7 de septiembre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Sarah just gets it

Contacted Sarah Jones for another holiday and she came up trumps as always , she has booked me and my partner yet another holiday with our requirements and we can’t wait to go to the algarve in less then 2weeks. Wouldn’t use anyone else she knows what we require and always finds it.

31 de agosto de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Samantha was great throughout the…

Samantha was great throughout the booking procedure very helpful and informative.
I was on holiday in Greece at the time of contact but every effort was made to make sure all information given was correct and in place.

2 de septiembre de 2026
Valorada con 2 estrellas sobre 5

operator pretended he had found a…

operator pretended he had found a special deal for us with jet 2.when so checked on line with jet 2it was available to anybody and cheaper..However to make amends he did manage to improve the deal so it was better than iet2 direct so we booked it with you

9 de septiembre de 2026
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Respuesta de Hays Travel - Personal Travel Consultants

Hi Mr Lee

Thank you for taking the time to share your feedback.

I am sorry to hear that you felt the initial Jet2 offer presented to you was not as exclusive as expected.

I am pleased, however, that Rocky was able to review the booking and work to improve the package price, ultimately improving on the price . We are grateful that this gave you the confidence to proceed with your booking through us.

Your feedback is important and has been noted. We always strive to provide transparent information and the best possible value for our customers, and we appreciate you bringing your concerns to our attention.

Thank you for choosing to book with us, and we hope you have a wonderful holiday.

Kind regards,
Kerry

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