Back to Hays Travel at Peterlee to book another city break. Lovely, friendly, welcoming staff. Spoke with Amanda, who arranged our last trip to Krakow, and in no time at all we were booked and destine... Ver más
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Consulta las opiniones de los clientes
We booked our second holiday with Hays Travel Peterlee today and once again received fantastic service. Amanda was absolutely brilliant – friendly, knowledgeable, and happy to talk us through lots of... Ver más
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Amy was great. She listened to exactly what we wanted from our holiday and was very patient when we needed extra time to decide between different options. There were some technical difficulties which... Ver más
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I recently visited Hays Travel and had a really positive experience from start to finish. Amanda was extremely helpful, took the time to properly listen to what I wanted, and made sure everything... Ver más
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Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
2 The Chare, SR8 1AE, Peterlee, Reino Unido
- 0191 5184990
4,9
Excelente
755 opiniones
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Great choice and helpful staff in store
30 de mayo de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Lovely ladies in Hayes sorted…
Lovely ladies in Hayes sorted everything out for us highly recommend and a lovely coffee and biscuit to 😊
28 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Mrs Littleton,
We're so happy to hear our team provided excellent service and sorted everything for you. Thank you!
Kind Regards
Hays Travel
Hays Travel, number one for holiday arrangements.
First class service every time.
Staff are always extremely helpful and polite.
26 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you for your kind review Raymond!
Excellent staff very helpful would…
Excellent staff very helpful would highly recommend hays travel
24 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you for your lovely review. It was a pleasure ☺️
staff are very friendly and very helpful
5 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Edwin,
We appreciate your kind words about our team.
Kind Regards
Hays Travel Peterlee
All staff are brilliant but the young…
All staff are brilliant but the young lady 'Libby' was extremely helpful and found us a lovely hotel with everything we asked for.
22 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Mr Andrew Lee,
We are so pleased to hear about your positive experience with us. We appreciate your kind words and are thrilled you found a lovely hotel!
Kind Regards
Hays Travel peterlee
It’s been so easy and staff are great…
It’s been so easy and staff are great tell them what I want and it gets sorted
15 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you so much for your review, I really appreciate it, Jane
Staff are always helpful and ease of…
Staff are always helpful and ease of booking
21 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you for your kind Review Julie, So glad we managed to find you the right holiday!
The friendliness of the ladies in the…
The friendliness of the ladies in the office/ If I was living in England I would certainly use their services
29 de abril de 2026
Respuesta de Hays Travel - Peterlee
Thank you so much for taking the time to review. We do appreciate your comments, Thanks Joanne.
Fantastic service from Jane
Fantastic service from Jane. Love hays peterlee branch.
17 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you for your review Doreen, always a pleasure booking your holidays, Jane
Respuesta de Hays Travel - Peterlee
Thank you so much for your review, Amanda
Respuesta de Hays Travel - Peterlee
Thank you, hope you have a great holiday
Distractions from assistant whilst attending to my booking
Overall a helpful attitude from staff. However they were so busy they had to deal with other issues whilst dealing with my booking. This was very distracting and may be the reason not all of my details weren’t put into the system. This made an issue when I tried to access my account via the app. I also didn’t get a documented itemised booking with payment for taxi transfer, request for twin room and booking of seats on the aircraft.
However they help to access the app was sorted easily. When I telephoned the agent, this information was all verbally confirmed. They would try to send me this information via email. If this was not successful it would all be in writing when I sorted my boarding pass etc.
I can’t help feeling that if the lady who took my booking wasn’t doing other jobs as well as my booking this may have been avoided.
13 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you for taking the time to leave a review and I am sorry for the inconvenience caused by the missing booking details and your comments have been noted. I am pleased that we have since spoken to yourself and you are feeling more satisfied following the conversation. Thank you again for your feedback, Kind Regards Jane
Respuesta de Hays Travel - Peterlee
Thank you so much for review, we really appreciate the lovely feedback. Thanks Jane
Respuesta de Hays Travel - Peterlee
Thank you for your review, its appreciated , Claire
Very helpful all our questions were…
Very helpful all our questions were answered overall a good experience
10 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Thank you for your review, Amelia
Respuesta de Hays Travel - Peterlee
Thank you for your lovely review, it was a pleasure ☺️
The Travel agent was knowledgeable and…
The Travel agent was knowledgeable and found our holiday with ease
1 de mayo de 2026
Respuesta de Hays Travel - Peterlee
Mrs J Scott,
We're so glad that our travel agent's knowledge helped you find your holiday with such ease. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Peterlee
Respuesta de Hays Travel - Peterlee
Dean Henzell,
We're so glad our communication and prices worked for you! Thank you for your positive feedback; it truly means a lot to us.
Kind Regards
Alison
Hays Travel
Pontefract
The lady who served us went above and…
The lady who served us went above and beyond to help us her customer service skills where 1st class. She was so so nice
19 de abril de 2026
Respuesta de Hays Travel - Peterlee
Karen,
We appreciate you taking the time to leave us such a wonderful review! We are so happy to hear that you received first-class customer service.
Kind Regards
Alison
Hays Travel
Pontefract
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