Hays Travel - Plymouth Opiniones 

848
TrustScore: 5 sobre 5

4,8

2A New George Street, PL1 1RL Plymouth, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

We have good attentive service from Carol in Plymouth. She put great effort into getting us the 'rather complicated' holiday we wanted. We booked because the effort was given. All our questions were t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Katie was really helpful and went through the options with us for our trip to Porto. We went away and had a chat and then returned an hour later to her to book it. Professional and friendly, we felt c... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Having booked with Hays before and received service over and above their excellent standard my wife and I decided to call in whilst in Plymouth. We were undecided about where to go but had narrowed i... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The person who dealt with my request (Carol). It was an unusual request for a holiday to Albania She understood my request with a knowledge of the area I wished to travel .Sorted out a deal via Olympi... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 2A New George Street, PL1 1RL, Plymouth, Reino Unido

  • 01752 927110

4,8

Excelente

TrustScore: 5 sobre 5

848 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(848)

122.345 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Service

Service, advice & guidance was most helpful

23 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Norman,

We appreciate you taking the time to share your experience. We are so glad that our service and guidance were helpful to you.

Hays Travel

Valorada con 5 estrellas sobre 5

I think Eve was the name of young girl…

I think Eve was the name of young girl who had the patience of a saint in helping myself and my daughter in finding a holiday for five adults and three children in our price range.We were starting to feel deflated as everything we looked at was out of our price range.Due to Eve's perseverance we managed to find our holiday for us all for mine and my husbands 70th birthday celebrations, so thankyou Eve x

26 de enero de 2026
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Respuesta de Hays Travel - Plymouth

That was really lovely to read thank you for your comments on my service, and pleased I was able to find something for you :)

Valorada con 5 estrellas sobre 5

Katie was very patient with us

Katie was very patient with us, helpful and it helped she also has a sense of humour 😀

15 de enero de 2026
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Respuesta de Hays Travel - Plymouth

We agree- Katie does have a fab sense of humour!! Thank you for you kind words and for booking with us!

Valorada con 5 estrellas sobre 5

Booking holiday Cruise

Kate was so reassuring guiding us through not only selecting a holiday but explaining everything in detail. The atmosphere with other staff in attendance was also very reassuring. Would visit here again.

23 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Marilyn, we appreciate your kind words! It's great to hear that you felt reassured by the detailed guidance in selecting your holiday. We are so happy you enjoyed your experience with Kate!

Hays Travel

Valorada con 5 estrellas sobre 5

My son and I spoke with Eve

My son and I spoke with Eve. She was friendly and welcoming. She understood our wishes and promptly commenced a search for a holiday to suit.
She was happy to expand the search and a holiday was booked.

21 de enero de 2026
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Respuesta de Hays Travel - Plymouth

We're happy to hear that you found Eve friendly and welcoming who understood your needs and efficiently helped you find and book a holiday. Thank you for taking the time to leave this review.

Valorada con 5 estrellas sobre 5

Excellent attention to detail

Excellent friendly and efficient service, with great attention to detail, nothing was too much trouble, I can't fault our agent Kate.

22 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Thank you for booking with me! I hope you have a lovely time and look forward to hearing all about it!

Valorada con 5 estrellas sobre 5

Holiday

Young girl was very nice and helpful and friendly.

21 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Sheelagh,

We appreciate your kind words! We are so glad you found Eve helpful and friendly; we will pass along your comments.

Hays Travel

Valorada con 5 estrellas sobre 5

Hays at Plymouth City Centre …

Carol at the Plymouth Branch always finds us great deals and because of this we recommend that branch to friends of ours 🙌

11 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Jason, we're happy to hear that you consistently find great deals at our Plymouth branch with Carol!. We appreciate you recommending us to your friends; thank you for your feedback!

Hays Travel

Valorada con 5 estrellas sobre 5

Fantastic service from Carole

Fantastic service by Carole in the Plymouth City Centre office. She provided great advice regarding where to get some winter sun! We ended up booking Malta, her knowledge on the best resorts for us was second to none and we are very happy with our mini break!

11 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Amanda, we're happy to hear that you received fantastic service from Carol! It's great to know that her advice helped you find the perfect winter sun getaway in Malta. We appreciate your kind words.

Valorada con 5 estrellas sobre 5

Carol was absolutely amazing

Carol was absolutely amazing
She knew exactly what I wanted in a holiday especially being a solo traveler.
So helpful and attentive

18 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Mrs Kingston, we appreciate you sharing your wonderful experience. We are so happy we could assist you in planning your solo holiday and provide attentive service.

Valorada con 5 estrellas sobre 5

Katie was really polite and helpful

Katie was really polite and helpful. She was clear with all advice and information.

18 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Dawn, we appreciate you taking the time to leave us this great review! We're so happy to hear that you found Katie's advice helpful and clear :)

Valorada con 5 estrellas sobre 5

Tailor made package to the Italian Lakes

The representative we dealt with was efficient and quickly realised the sort of holiday that we were looking for and immediately sourced a company that could 'tailor make' a holiday for us. It resulted in a package put together that was exactly what we wanted. After a quick review of what was available we returned a day later to book, again very efficent friendly service.

17 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Sarah, we appreciate you taking the time to share your experience. We're happy to hear that the representative quickly understood your needs and efficiently created the perfect holiday package for you. Thank you for your positive feedback!

Valorada con 5 estrellas sobre 5
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Respuesta de Hays Travel - Plymouth

Hi Nigel, we appreciate you taking the time to share your experience; we are so happy that Katie was helpful during your visit with us!

Valorada con 5 estrellas sobre 5

wonderful very helpful

Lesley was wonderful very helpful

18 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Hi Kerry, we appreciate you taking the time to share your experience with us and we're so happy to hear that you found Lesley helpful!

Valorada con 5 estrellas sobre 5

Friendly, helpful and professional

We went into the shop looking for information about cruises. We had just been elsewhere and eventually handed a couple of brochures and told to come back for an appointment to discuss our requirements.
Here we were welcomed with a smile from a really helpful young woman. She explained everything to us, listened to what we wanted and pulled up the details on her computer. She gave us some time alone to discuss what she had told us (we had already done some research on the internet). When she came back she booked the cruise for us. When I asked what was the benefit of booking through Hays versus booking online she explained about the help she and her colleagues could give to us.
I would definitely recommend them.

17 de enero de 2026
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Respuesta de Hays Travel - Plymouth

KevinLinda Richards,

We're happy to hear that you had such a positive experience in our shop. It's great to know that our team member Katie was helpful and informative. We appreciate you recommending us! Thank you

Hays Travel

Valorada con 5 estrellas sobre 5

The young lady who helped us

The young lady who helped us with our enquirey .was very very helpfull.she was able to answere all our questions. And suggested possible options. She is a very pleasent young lady.who knows her job well..

15 de enero de 2026
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Respuesta de Hays Travel - Plymouth

We appreciate you taking the time to share your kind words. We are so happy to hear that the team member was very helpful and knowledgeable during your inquiry!

Valorada con 5 estrellas sobre 5

We were looked after by Kate and Katie

We were looked after by Kate and Katie, both were excellent and very patient. A credit to Hays.

14 de enero de 2026
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Respuesta de Hays Travel - Plymouth

We appreciate your kind words! We are so happy to hear that you found our team helpful and patient. Thank you for your review.

Valorada con 4 estrellas sobre 5

could do with some improvement

It was very efficient. How ever my credit card didn't work in your system which meant I had to get an alternate way to pay. Also great difficulty getting through to the agent on the phone

3 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Thank you for leaving this review! I do apologies that you have couple of bumps during the booking process, we appreciate your honesty and thank you for booking

Valorada con 5 estrellas sobre 5

Great Customer Service. Thank you Paige and Kate

Paige and Kate are both amazing in the Plymouth Store.

Both are Very easy to talk to, and both have an amazing wealth of knowledge, with hints and great tips to make our future holiday fantastic.

Looking forward to it.

11 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Thank you for lovely this review! Paige and Kate will be pleased to hear you really kind words. Thank you for booking with us!

Valorada con 5 estrellas sobre 5

Carol was extremely helpful

We were served by a lovely lady called Carol who went through everything with us. She was very friendly and knowledgeable about the area we were looking at.

3 de enero de 2026
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Respuesta de Hays Travel - Plymouth

Thank you for this lovely review carol with be so please to hear this! Thank you for booking with us !

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