We had a very timely response from everyone. The person we were dealing with got back to us as they said they would and if they were not available a colleague called us. Our queries were answered im... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Trina, the travel consultant who handled my booking, has been fantastic. I first enquired about booking this cruise several months ago and she has kept me informed right up to and including yesterday... Ver más
La empresa ha respondido
Jonathan is an absolute star! Friendly, approachable, and always happy to help, he made everything feel easy from start to finish. Nothing was too much trouble, and he kept things relaxed while stil... Ver más
La empresa ha respondido
Exceptional helpfullness, on both days. First day was a general enquiry day. Second day we booked. Pleasant and helpful staff.
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
29 Cascades, PO1 4RJ, Portsmouth, Reino Unido
- 02392988147
4,9
Excelente
887 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good service and staff were helpful
Very good service and staff were helpful
30 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you for your lovely feedback. Kind regards Chloe :)
The lady that served me I think her…
The lady that served me I think her name was SAM was lovely. Made me feel very relaxed while booking my holiday.
5 de diciembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your kind review! It was a pleasure helping you book your holiday, and I’m really glad to hear you felt relaxed throughout the process. Wishing you a fantastic trip, and I’m here if you need anything else! Sam
Chloe was amazing in finding great…
Chloe was amazing in finding great flights :) thank you
4 de diciembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you for taking the time to send me your lovely feedback. I am pleased I could find such a great deal. Kind regards Chloe :)
The young lady was so very helpful and…
The young lady was so very helpful and obliging found me lovely cruise for 2027 and also a short stay in Jersey for 2026 really looking forward to both
2 de diciembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your lovely feedback! I’m delighted I could help you find the perfect cruise for 2027 and a wonderful short break in Jersey for 2026. I’m sure you’ll have an amazing time on both trips! Trina
The staff was so helpful and happy we…
The staff was so helpful and happy we felt at ease when booking are mini break and look forward going with them again next year
29 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We’re thrilled to hear our staff made you feel at ease while booking your mini break. We look forward to welcoming you back again next year! 🌟
Easy very helpful
30 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for the 5-star review! We’re glad to hear everything was easy and helpful. We appreciate you choosing us and look forward to helping you again!
-The Hays Travel Portsmouth Team :)
Trina was so helpful.
Trina was so helpful and knowledgeable about the trip I wanted to book.
She made it seem so simple and easy.
We were even able to book the seats on the planes a year in advance. Brilliant. Thank you.
20 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your kind words! I’m thrilled to hear that Trina was able to make the booking process smooth and stress-free for you. It’s wonderful that you were able to secure your seats well in advance—she’ll be happy to know her help made a difference. Wishing you an amazing trip!
Great experience
Sam was very friendly and professional.
We got the holiday that what we wanted Very happy customers.
18 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you for your lovely feedback. Glad we could assist in booking your dream holiday :)
Respuesta de Hays Travel - Portsmouth
Thank you for the 5 stars and your review :) Courtney
Staff was very pleasant and extremely…
Staff was very pleasant and extremely helpful
8 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you for your kind words! We're so glad to hear that the staff made your experience pleasant and helpful. Courtney
The very best customer care by Chloe
Chloe give amazing customer care,she listens to what our holiday needs were.Chloe was prompt at finding us the right package.We have had her help at booking our holidays for the last 3 years and this is the 7 th holiday booked through Chloe at Hays travel Portsmouth.we won’t go anywhere else
7 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your lovely review! It’s always a pleasure helping you find the perfect holiday, and I really appreciate your continued trust over the years. I’m so glad you’re happy with the service and can’t wait to help you plan your next getaway! Chloe
I was very happy with the service and…
I was very happy with the service and the great staff, thank you.
6 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you for your 5 stars and lovely review! Josie :)
Effortless booking of my holiday
Effortless booking of my holiday. Chloe was extremely helpful and informative every step of the way, made the whole booking process very easy and quick. Would certainly use chloe and her team for booking future holidays.
5 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much, Jay! We’re delighted to hear that Chloe made your booking experience so smooth and enjoyable. We really appreciate your kind words and look forward to helping you with your next holiday! ✨🌴
They listen to what you want
It was a cheap and cheerful holiday with easy jet that we wanted. I was put at ease that it didn't matter how much or how cheap our holiday was, we were going to get great customer service.
It didn't matter if we changed our minds on the date and moved it back ( so sorry!)
Everything I asked for was done to the letter! Including requests of what room I wanted (fingers crossed).
It was a wonderful experience and will definitely go back and book my holidays from this company in future, why did I put up with poor customer service for so long from another company???!!!
Shout out to our travel agent COURTNEY, you were wonderful
3 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We’re thrilled to hear you had such a positive experience and that Courtney made everything so easy for you. We’ll be sure to pass on your kind words to her. We look forward to helping you plan your next getaway! ✈️🌞 Kind regards Chloe
Great service
Great service, Chloe was really helpful, will always go to Hays Travel.
1 de noviembre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your lovely feedback! I’m really glad I could help, and it means a lot to know you had a great experience. Hope to see you again soon at Hays Travel! Chloe
Helpful and friendly
Jonathan was extremely friendly and helpful and we got through the booking process quickly and efficiently. I got everything i asked for and will be back in touch when im ready to book excursions for my cruise!! Thank you Hays/Jonathan!!
31 de octubre de 2025
Respuesta de Hays Travel - Portsmouth
ChatGPT said:
Thank you so much, Leisa! 🌟 We’re delighted to hear Jonathan made your booking experience smooth and enjoyable. We can’t wait to help you plan your cruise excursions when the time comes — have a fantastic trip! 🚢✨ Kind regards Chloe
Respuesta de Hays Travel - Portsmouth
Thank you for taking the time to send us your lovely feedback. Kind regards, Chloe :)
A friendly welcome (Chenise)
A friendly welcome (Chenise), polite and helpful.
But on checking the flight details and price when I got home I found it £500 cheaper by going direct to the Airline. I now understand that Hays Travel do not deal direct with the Airlines. This is not a slight on Chenise. Cancellation is not an option as it is almost the same amount as the difference.
28 de octubre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you for taking the time to share your feedback. We’re really pleased to hear that Chenise gave you a friendly and helpful welcome — we’ll be sure to pass your comments on to her. We’re sorry to hear about your concerns regarding pricing and appreciate you bringing this to our attention. Our aim is always to offer competitive prices along with the reassurance and support of booking through a trusted travel agent. Courtney
Looking for an theatre break with an overnight stay in London
The shop was very welcoming and the member of staff was very friendly and helpful and understood exactly what I was looking for. Thank you
28 de octubre de 2025
Respuesta de Hays Travel - Portsmouth
Thank you so much for your lovely feedback! We're delighted to hear you had such a positive experience in our shop and that our team helped you find the perfect London theatre break. We hope you have a wonderful time at the show and enjoy your stay!
Excellent service from Chole
Excellent service from Chole, she was helpful, answered all the questions we asked, nothing was too much trouble.
Having face to face contact has restored my faith in booking holidays rather than on line , where you cannot speak to a person. Thank you
27 de octubre de 2025
Respuesta de Hays Travel - Portsmouth
Hi David,
Thank you so much for your lovely review! It was a pleasure helping you with your holiday plans, and I’m so glad you enjoyed the face-to-face experience. I really appreciate your kind words and hope you have an amazing trip!
Best wishes,
Chloe – Hays Travel Portsmouth ✈️😊
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.