Excellent customer care, 2nd holiday booked through Hayes Redcar this year. Nothing was too much trouble for Sophie, and found the ideal cruise for me (as a first cruise), with a potential 2nd cruise... Ver más
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Consulta las opiniones de los clientes
Staff are friendly, knowledgeable and always go above and beyond. Booking process is easy to follow and having the Hays App keeps you up to date with your holiday details and documents.
La empresa ha respondido
The person who dealt with us was good we went in not knowing when and where we wanted too go we give her a challenge and she came up with the perfect place
Ellie was a great help in finding the holiday we were looking for also booking it all for us acouple of days later. Always use Hays travel all staff are so helpful and friendly
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
68 High Street, TS10 3DD, Redcar, Reino Unido
- 01642 918977
5,0
Excelente
1 mil opiniones
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Ellie was really helpful
Ellie was really helpful. Professional and thorough. She listened to what we said and made sure that was what we got. Thank you.
25 de julio de 2026
The person who dealt with us was good…
The person who dealt with us was good we went in not knowing when and where we wanted too go we give her a challenge and she came up with the perfect place
25 de julio de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Nothing was too much trouble
24 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you so much for your wonderful feedback! We are thrilled to hear that you had such a positive experience with us in branch! Chloe :)
Sophie was extremly helpful in booking…
Sophie was extremly helpful in booking our holiday, any queries was answered honestly snd helpful, nothing was a problem
24 de julio de 2026
Respuesta de Hays Travel - Redcar
We're so happy to hear that Sophie was extremely helpful in booking your holiday and answered all your queries honestly. We appreciate your kind words! Thank you for taking the time to leave us feedback, it's always appreciated :)
Very helpful and polite staff
Very helpful and polite staff, made the booking process easy.
24 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your wonderful 5-star review! We are so pleased to hear that Chloe was helpful and made the booking process easy for you. Thank you for taking the time to leave us feedback :)
Excellent customer care
Excellent customer care, 2nd holiday booked through Hayes Redcar this year. Nothing was too much trouble for Sophie, and found the ideal cruise for me (as a first cruise), with a potential 2nd cruise identified for 2027. Hayes Travel Redcar excel in customer care
17 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you so much for your lovely review! I am delighted I helped you find the perfect first cruise and made the booking process so easy. Your kind words about our customer care mean a great deal, and we look forward to helping you plan many more amazing holidays in the future. Have a fantastic cruise! Sophie :)
Staff are friendly
Staff are friendly, knowledgeable and always go above and beyond.
Booking process is easy to follow and having the Hays App keeps you up to date with your holiday details and documents.
16 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your kind words! We're pleased to hear you've had a great experience with our team and found the booking process and Hays App easy to use. We appreciate your support and look forward to helping you with your future holidays :)
Ellie was a great help in finding the…
Ellie was a great help in finding the holiday we were looking for also booking it all for us acouple of days later.
Always use Hays travel all staff are so helpful and friendly
22 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you so much Christine for your lovely review I hope you have an amazing time on your holiday to Cyprus! Ellie :)
Respuesta de Hays Travel - Redcar
We are so pleased to hear that you feel we consistently go above and beyond. Thank you for your wonderful feedback and enjoy your Holiday to Greece! Deb :)
Nothing was to much there are very…
Nothing was to much there are very friendly and made sure I got the hoilday wot I wanted,if you need to book hoilday i would recommend Cole at hays travel redcar to find you one
19 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience and that Chloe helped you find the perfect holiday. We truly appreciate your recommendation :)
Ellie was very helpful she tried…
Ellie was very helpful she tried numerous ways to sort our difficult holiday out as we were flying from 2 different airports to meet up for a family holiday .
She managed to sort it out at a good price,would certainly recommend her .
17 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your wonderful 5-star review! I am so happy I was able help book your family holiday, thank you so much for your patience. The countdown is down and hopefully use might get away to Italy inbertween lol 🤣 Thank you again Ellie :)
Amber our sales assistant was great
Amber our sales assistant was great, helpful and informative, also very professional and welcoming it was a pleasure talking to her.we always go to Hayes travel we believe them to be the best travel agent in the country, always a welcome when you enter.
17 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your wonderful feedback! We are so pleased to hear that you had such a positive experience with Amber. We truly appreciate your kind words and look forward to assisting you with future bookings.
Very helpful and polite and nothing to…
Very helpful and polite and nothing to much trouble
17 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and polite, and that nothing was too much trouble. We truly appreciate your kind words :)
Respuesta de Hays Travel - Redcar
Thank you for your lovely review! We are so pleased to hear that our team is always brilliant and helpful. We hope you are looking forward to your amazing holiday in 2028 :)
Well Debbie and colleges
Well Debbie and colleges
Thank you for your patience I appreciate you there were a lot of questions a lot of change of mind we got there in the end with a lot of help and reassurance and knowledge
Thanks for another holiday booking look forward to the next
Sarah wright
16 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your kind words! We are so pleased to hear that our team was able to assist you in booking your holiday with patience, reassurance, and knowledge. We look forward to helping you with your next booking!
Debs,the travel advisor,was once again outstanding 😊…
Debs,the travel advisor,was once again so very helpful,knowledgeable and friendly,we would always book with Debs at Hays Redcar.😊⭐⭐⭐⭐⭐⭐have given six stars for excellent service.
16 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you so much for your amazing review! Deb will be over the moon to read your trustpilot, wishing you the best holiday! Hope to see you again soon :)
Respuesta de Hays Travel - Redcar
Thank you so much for your lovely review! We're delighted to hear you were happy with our communication and speedy service. Your kind words mean a lot to the team, and we really appreciate you taking the time to share your experience. We look forward to seeing you again soon! 😊
I use Hayes Redcar quite a lot
I use Hayes Redcar quite a lot, nothing is ever too much trouble, regardless of my numerous requests and questions. All the staff are brilliant and on this occassion it happened to be Sophie.
14 de julio de 2026
Respuesta de Hays Travel - Redcar
Aww thankyou for your kind words :) It was lovely to book your holiday Graham! It sure is a bucket list trip and one to look forward too. Thankyou, Sophie
Always a pleasure to go into Hays…
Always a pleasure to go into Hays Recar. The staff a friendly and very knowledgeable.
7 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your kind review! We're delighted to hear it's always a pleasure visiting us. Your lovely comments about our friendly and knowledgeable team mean a great deal to us :)
Taking time to find the right holiday
I went with ideas of what I'd like for my holiday and Sophie happily helped me narrow down the ideas to a lovely looking holiday
11 de julio de 2026
Respuesta de Hays Travel - Redcar
Thank you for your lovely review! We're so pleased Sophie was able to help you narrow down your ideas and find the perfect holiday for you :)
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