Hays Travel - Rugby Opiniones 

512
TrustScore: 5 sobre 5

4,9

3 Market Mall, CV21 2JR Rugby, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have been using Hays Travel Rugby branch to book flights to Spain to see my daughter. I have been doing this since my husband passed away as I don’t have the confidence to do it on line. I have d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Nice friendly staff , young and relaxed but very polite and business like . Cameron booked our holiday . It’s for a special anniversary so he went the full mile to get us the holiday and all the thing... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Jodie the sales assistant was extremely helpful. She made sure there was no hills in the hotel area and although there were no lifts in the hotel she found one with just 2 levels so just 1 small set o... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Warm and friendly welcome into the Rugby branch. Smiling faces and a real wealth of information. Spoke with Jody regarding our choice and took very helpful advice based on feedback and local kno... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

512 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(512)

119.579 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Helpful

The staff was really freindly and new there stuff

12 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you for your kind words and look forward to seeing you in store again soon.
Michelle

Valorada con 5 estrellas sobre 5

Holiday booked

After speaking with a lovely advisor named Cameron via Facebook initially, we moved onto email and then called the office to secure our holiday. He went above and beyond to find us what we needed.
I look forward to the next one he can help us with. Many thanks

11 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you so much for your lovely review. I'm so happy we were able to get something booked for you and your family and look forward to chatting to you again soon!
Cameron

Valorada con 5 estrellas sobre 5

Great customer service,friendly team…

Great customer service,friendly team and super efficient Jody thanks very much holiday booked 👍🏻🥳

10 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you so much for your kind words and I'm happy we were able to get your next holiday sorted. See you soon!
Jody

Valorada con 5 estrellas sobre 5

This is the second time I have booked…

This is the second time I have booked my holiday with hays both times a very good experience easy and quick and very happy with the outcome will recommend you to everyone thank you

10 de febrero de 2026
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Respuesta de Hays Travel - Rugby

We're happy to hear that your booking experiences have been easy and quick. We appreciate your recommendation and thank you for your review.
Cameron

Valorada con 5 estrellas sobre 5

Booked a holiday to Cape Verde at the…

Booked a holiday to Cape Verde at the Rugby branch on 09/03/26.
There were four of us with not much idea of where we wanted to go. We wanted somewhere warm, all inclusive travelling early March.
We were accorded a lot of patience and given many suggestions fitting within our criteria.
We ended up booking for Cape Verde, never been before but it looks exactly right for us
We were armed with all the information we required in order to make our decision.
We could have booked this online but we got it for the same price at Hays and we had the personal treatment from a very well informed and patient travel agent.
There is still very important role for high street travel agents, and Hays is the best.

10 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you for leaving time to make this review. I'm so happy I was able to find you your holiday to Cape Verde for you and I appreciate your kind words. I look forward to seeing you in store again soon!
Jody

Valorada con 5 estrellas sobre 5

Great service and we never felt rushed.

Full attention was given to us throughout and all details were explained. All options were explained to us before we made our final decision. We were not rushed and made to feel like we could take our time and ask as many questions as we wanted. Cameron, who dealt with us, went above and beyond to make sure my 50th birthday cruise next year was going to be perfect for us. Great service once again at Hays Travel Rugby

6 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you so much for this lovely review! I really appreciate you making time to leave this and so happy we were able to book you your birthday cruise for 2027. We look forward to seeing you in store again soon.
Cameron

Valorada con 5 estrellas sobre 5

Excellent service from Hayes!

Very warm welcome by Cameron and the team. He found me a flight that exactly matched my requirements and for a very good price.

This is the second time I've used Hayes and I would certainly recommend them.

3 de febrero de 2026
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Respuesta de Hays Travel - Rugby

We really appreciate you making time to leave this lovely review. We're so happy we were able to sort your flights out for you and look forward to seeing you in store again soon.
Michelle

Valorada con 5 estrellas sobre 5

Good customer service Jody was very…

Good customer service Jody was very professional and helpful with our booking made the process very easy

7 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you very much for your kind words. We look forward to seeing you in store again soon.
Jody

Valorada con 5 estrellas sobre 5

Great help

Great help, knowledgeable staff.

4 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you for your kind words.
Caitlin

Valorada con 5 estrellas sobre 5

As always I recieved quick

As always I recieved quick, accurate, and informative advice from the agency. Cameron, the representative, was very efficient and extremely polite and helpful - a credit to Hayes.

5 de febrero de 2026
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Respuesta de Hays Travel - Rugby

We appreciate you taking the time to share your experience. I'm so happy I was able to help you book your next trip and look forward to seeing you in store again soon.
Cameron

Valorada con 5 estrellas sobre 5

I mostly dealt with Jody who I have…

I mostly dealt with Jody who I have seen before. She is knowledgeable, friendly and dealt with my booking quickly and efficiently.

4 de febrero de 2026
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Respuesta de Hays Travel - Rugby

We're happy to hear that your booking experience was quick and efficient. We appreciate your positive feedback regarding the service you received; it means a lot to us.
Jody

Valorada con 5 estrellas sobre 5

Competitive and very friendly

Competitive and very friendly. Found a flight that was suitable for us in minutes.excellent!

1 de febrero de 2026
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Respuesta de Hays Travel - Rugby

Thank you for your kind words.
Michelle

Valorada con 5 estrellas sobre 5

Very helpful informative staff

Very helpful informative staff, very knowledgeable about the holiday we were booking. We have used them many times and prefer a face-to-face experience. It takes away the stress of attempting to negotiate the minefield of online booking.

29 de enero de 2026
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Respuesta de Hays Travel - Rugby

We appreciate you taking the time to share your kind words. We're happy to hear that our team's expertise and face-to-face service made your booking experience stress-free.
Jody

Valorada con 5 estrellas sobre 5

Hays the Number 1 travel agency again!

All the staff at this branch will go the extra mile to ensure that our holiday experience will be the best possible every time. Our previous holiday started with a huge problem with our outward flight 24 hrs before departing (the issue was with the cruise company) but Hays resolved it and ensured that we departed in time for our cruise. This is why we will always use Hays Travel for our holiday bookings.

5 de enero de 2026
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Respuesta de Hays Travel - Rugby

Thank you so much for these lovely words. They really mean a lot to the team. I'm so happy we were able to resolve the issues and look forward to seeing you in store again soon.
Jody

Valorada con 5 estrellas sobre 5

Cruise

Staff are excellent service was exceptional and nothing to much trouble Cameron was very helpful and knowledge

30 de enero de 2026
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Respuesta de Hays Travel - Rugby

We appreciate you taking the time to leave us such a complimentary review. We are so happy to hear that our service met your expectations and look forward to seeing you in store again soon.
Cameron

Valorada con 3 estrellas sobre 5

The staff were very helpful

The staff were very helpful. This was the first time I had used a travel agent and will probably be the last. I can do it all on line much quicker.
I

28 de enero de 2026
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Respuesta de Hays Travel - Rugby

Im sorry there was a issue with the technology when you made your booking. I hope you were happy with the service that you received when in store. Im sorry to hear that you would not use a travel agent again. I will give you a call later to discuss the points raised.
Thank you for your review, Jody

Valorada con 5 estrellas sobre 5

Cameron at Hays Rugby very helpful…

Cameron at Hays Rugby was very helpful sorting out a Canadian holiday to celebrate my 60th

20 de enero de 2026
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Respuesta de Hays Travel - Rugby

I'm so happy we could help plan such a special trip for your 60th! Thank you for sharing your positive experience with us.
Cameron

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