Hays Travel - Specialist Cruise Centre Opiniones 

2626
TrustScore: 5 sobre 5

4,9

Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA Sunderland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Amii was absolutely fantastic from start to finish. She was very professional, helpful and always there to support us throughout the booking process. She went above and beyond to make sure everythin... Ver más

Valorada con 5 estrellas sobre 5

Great service from Rachael. She chatted on line and sent me several quotes. When I rang with a question she called me back. I was happy to go ahead and she was professional and patient over the phone.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Researching & booking another cruise with help from Becky Yuen. Every time we contact we get the information we need to go ahead & book but there's no pressure if it isn't what we want. From booking t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Staff have excellent product knowledge and are extremely helpful. They dont rush you to book. They obviously work well as a team because contact with different team members is seamless. They also do... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Hays Travel, Ground Floor Gilbridge House, Keel Square, SR13HA, Sunderland, Reino Unido

  • 03330339985

4,9

Excelente

TrustScore: 5 sobre 5

3 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(2626)

121.995 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Andrea Barker is a credit to your…

Andrea Barker is a credit to your company. We’ve used her more than once and we’ve been delighted with everything she’s done for us.

26 de julio de 2026
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Mr Peter Lloyd,

Thank you for your wonderful feedback! We are so pleased to hear you've been delighted with the service you've received. Have a lovely holiday.

Kind Regards
Andrea

Valorada con 5 estrellas sobre 5

Very friendly and professional

Michelle was very friendly and professional, and helped us achieved a price we were looking for. Made booking process easy.

25 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Arvia. Kind regards Michelle

Valorada con 5 estrellas sobre 5

Great service & communication

Great service & communication

25 de julio de 2026
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Thank you for your 5* review, we hope you have a wonderful time on board MSC Armonia. Kind regards Andrea.

Valorada con 5 estrellas sobre 5

Made a call and was greeted by a super…

Made a call and was greeted by a super friendly advisor. They listened to my enquiry and quickly provided a price and advice on to a particular cabin type as well as onboard drinks packages.

25 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Michelle,
Thank you for your wonderful feedback! It was my pleasure to help you book your cruise on Discovery Princess, Kind regards, Ella

Valorada con 5 estrellas sobre 5

My second holiday search with Hays

This is the second time I have used Hays Travel. I used Hays again this year because they are alway polite,efficient and in every way professional. On both occasions they have gone the extra mile to ensure my specific holiday requirements were met. I would have no hesitation in recommending Hays Travel to anyone looking for a reliable Travel Agent.

24 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Stan Godfrey,
Thank you so much for your wonderful feedback! I am thrilled to hear that your experience with me has been positive and that I could meet your specific holiday requirements. I truly appreciate your recommendation. Kind regards, Emily

Valorada con 5 estrellas sobre 5

Great customer service

Great customer service from Chelsea Frimley and beat all other quotes

24 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Thank you so much for your wonderful review! I'm delighted to hear that you had such a positive experience. I truly appreciate your feedback! Kind regards, Chelsea

Valorada con 5 estrellas sobre 5

Fantastic service with expert skills and knowledge

We had been looking for some time to find a cruise that met our needs but without success. So, we decided to contact Hays Travel as we had a particularly tricky and multiple set of requirements for a “special” anniversary vacation. We cannot thank Ella enough for the help and guidance she gave us. The service and support she gave was absolutely brilliant. It took several weeks to actually find what we were looking for. Prior to this, she had offered various options and on each occasion had provided a comprehensive breakdown of each suggestion but, as I said, they didn’t quite meet what we wanted. Undeterred, we chatted further with Ella to narrow down and pinpoint the most important aspects we wanted but she also wanted to understand our “red flags”.

24 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review and feedback, we hope you have a wonderful time board Queen Mary 2. Kind regards Ella.

Valorada con 5 estrellas sobre 5

Very professional and caring attitude…

Very professional and caring attitude towards me as your client by your representative

23 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Linda,

Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience with our team. We always strive to provide professional and caring service to all our clients.

Kind Regards
Hays Travel

Valorada con 5 estrellas sobre 5

very helpful

Hannah was very helpful, no question was too much, first time booking a cruise and she helped no end

21 de julio de 2026
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Thank you so much for your wonderful feedback! I am really pleased to hear that I was helpful with your first cruise booking. I very much appreciate your kind words. Hannah

Valorada con 5 estrellas sobre 5

Third cruise I’ve booked through Carol…

Third cruise I’ve booked through Carol and it has been a very easy and stress free experience
I have total trust in her and will continue to use her for future cruises

20 de julio de 2026
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John Mcvean,

Thank you for your wonderful review! We are so pleased to hear that your booking experience was easy and stress-free. We truly appreciate your trust and look forward to assisting you with many more cruises in the future.

Kind Regards
Carol

Valorada con 5 estrellas sobre 5

Wonderful Service

Emily was so kind and helpful with my booking a cruise for the first time. It was an easy process and she managed to get exactly what we were looking for.

19 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review, it was a pleasure booking your cruise on board Queen Anne. Kind regards Emily.

Valorada con 5 estrellas sobre 5

Efficient

Linda was really good she went above and beyond. As i usually book with Joanne. So i usually ask for people i think is exceptional, so on that note I would ask for Linda or Joanne again.

20 de julio de 2026
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Thank you for your 5* review and feedback, it was a pleasure booking your cruise on board Ventura. Kind regards Lynda.

Valorada con 5 estrellas sobre 5

Prompt attention

Prompt attention, good information and a discount too. Very straightforward cruise booking, thank you Michelle

19 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Thank you for your 5* review. It was a pleasure booking your cruise on board Viking Astrea. Kind regards Michelle.

Valorada con 5 estrellas sobre 5

Tim our travel adviser is more than…

Tim our travel adviser is more than someone who works for Hays Travel he has over the years we have used him become a friend,he knows what we want and gets us the deal we want. Would highly recommend Tim

18 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Thank you for your wonderful feedback! I really appreciate your kind comments and the time taken to leave this review. looking forward to helping you again in the future. Tim

Valorada con 5 estrellas sobre 5

Your representative

Your representative, Ella Simmons, was quick to respond with a quote and then answered my questions very promptly, to my satisfaction.

16 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

JT Roberts Associates Ltd,

We are so pleased to hear that our representative provided such excellent and prompt service. Thank you for your wonderful feedback!

Kind Regards
Hays Travel

Valorada con 5 estrellas sobre 5

Tim was very helpful

Tim was very helpful, had answers to all my questions. He was lovely, friendly and made me feel happy that I'd made the right choice for me. The booking process was great planning everything covering all my needs. He had lots of knowledge on the cruise and gave some good tips and advice. Look forward to future correspondence. Would highly recommend his services

16 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Tracey,

Thank you for your wonderful review! We are so pleased to hear about your positive experience and that our team member was helpful and made you feel happy with your choice. We appreciate your recommendation and look forward to assisting you again in the future.

Kind Regards
Hays Travel

Valorada con 5 estrellas sobre 5

Michelle was absolutely fantastic and…

Michelle was absolutely fantastic and best price !
Thank you x

16 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Nia,

Thank you so much for your wonderful review! We are delighted to hear that you had such a positive experience and found a great price.

Kind Regards
Hays Travel

Valorada con 5 estrellas sobre 5

Excellent start to finish explained…

Excellent start to finish explained everything.

9 de julio de 2026
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Respuesta de Hays Travel - Specialist Cruise Centre

Mr Alan Jones,

Thank you for your fantastic 5-star review! We are so pleased to hear that everything was clearly communicated and that you had an excellent experience from beginning to end.

Kind Regards
Hays Travel

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