Hays Travel - Stamford Opiniones 

464
TrustScore: 5 sobre 5

4,9

71 High Street, PE9 2AW Stamford, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Five star treatment Hayley was absolutely brilliant. Such a pleasure to be speaking to someone rather than trying to book a holiday on line. So knowledgeable and so helpful.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Very helpful in booking a family holiday of 10, 6 adults and 4 children. 3 rooms in total. Mentioned a Hays travel card which you pre load but doesn't incure any charges and can be used abroad and ge... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Hayley was given a brief request as to what we were looking for, and she managed our expectations, brought our Xmas city trip to life as she’d been to Prague, recommended excursions, places to visit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We made a tentative enquiry on Friday. We were told that a colleague had recently been on board the ship we were considering, however she wasn't in that day but would be tomorrow. We were visiting the... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • 71 High Street, PE9 2AW, Stamford, Reino Unido

  • 01780666052

4,9

Excelente

TrustScore: 5 sobre 5

464 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(464)

119.953 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Always very friendly

Always very friendly, helpful and knowledgeable staff

16 de octubre de 2025
Logotipo de Hays Travel - Stamford

Respuesta de Hays Travel - Stamford

Hi Elaine, Thank you for taking the time to write this lovely review. It was a pleasure to book your holiday to Gran Canaria for you.
- Paula

Valorada con 5 estrellas sobre 5

Highly recommend Hays Travel

Paula was very welcoming & knowledgeable. It took a little while to find the right holiday for our family, but she gave us a lot of options to achieve this. Even when we realised the dates were wrong, Paula was on hand to correct this.
Everything from insurance to airport accommodation was handled for us.
I like the fact that currency is offered from Hays Travel at a lower rate for booking with them. I would highly recommend Hays Travel.

6 de octubre de 2025
Logotipo de Hays Travel - Stamford

Respuesta de Hays Travel - Stamford

Thanks for your lovely review Julie, it was a pleasure to arrange your holiday ... Paula

Valorada con 5 estrellas sobre 5

Excellent

The 2 travel agents that booked for us were knowledgeable helpful friendly and good fun a really pleasant experience

12 de octubre de 2025
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Respuesta de Hays Travel - Stamford

Thank you for taking some time to leave us a lovely review!! It was a pleasure to meet you both yesterday and help you get booked on your lovely holiday. Hopefully we'll see you soon - Rui :)

Valorada con 4 estrellas sobre 5

Great to be in Stamford branch

Great to be in Stamford branch , yet again all there staff are friendly and eager to help in person or over the phone etc .. thank you all 👍🏻

5 de octubre de 2025
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Respuesta de Hays Travel - Stamford

Thank you Jon for your great review. It was a pleasure to arrange your holiday , from Hayley S and Stamford Team

Valorada con 5 estrellas sobre 5

Brilliant service by Rue

Brilliant service by Rue? Stamford branch. Prefer too go face to face and as booking on line would of been cheaper they helped with hotel before flying and airport car parking. Thank you all for the help.

5 de octubre de 2025
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Respuesta de Hays Travel - Stamford

Thank you for your lovely review, it was a pleasure to arrange your holiday.... Rui

Valorada con 5 estrellas sobre 5

Paula was indeed very helpful

Paula was indeed very helpful, patient and knowledgeable

5 de octubre de 2025
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Respuesta de Hays Travel - Stamford

Thank you for your lovey review Janet, it was a pleasure , bet your beyond excited .... Paula

Valorada con 5 estrellas sobre 5

Very happy

As soon as you walk into the travel agency you are made so very welcome. It doesn’t matter how much time you spend there you are never rushed. Hayley S dealt with my booking this time, i am very happy with the booking. But all the staff are so friendly. Thanks Hays. See you soon.

28 de septiembre de 2025
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Respuesta de Hays Travel - Stamford

Hi Colin, thank you for your kind review, it was lovely to see you in store ~ Hayley S

Valorada con 5 estrellas sobre 5

Very helpful and friendly service.

22 de septiembre de 2025
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Respuesta de Hays Travel - Stamford

Thank you Mrs Fox for your taking the time to leave us a positive review for the service you received in our Stamford branch. It was a pleasure booking your holiday for you.

Valorada con 5 estrellas sobre 5

Good communication

We spoke to Hayley Rose as looking to book another cruise to Norway. She was so helpful answered all of our questions and relayed information back to us very quickly enabling us to book our holiday quickly.

24 de septiembre de 2025
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Respuesta de Hays Travel - Stamford

Thank your for your kind review Teresa- it was a pleasure to book your cruise ~ Hayley

Valorada con 5 estrellas sobre 5

We had a clear explanation of our…

We had a clear explanation of our options and were able to book our holi quickly.

16 de septiembre de 2025
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Respuesta de Hays Travel - Stamford

Thank you for leaving this positive review for me. It was a pleasure to book your lovely holiday for you. Hayley Rose

Valorada con 5 estrellas sobre 5

Excellent staff excellent service

Excellent staff , very efficient, friendly and professional! Thank you for making it all so so easy !
I will definitely use you again!
Thank you so much !

6 de septiembre de 2025
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Respuesta de Hays Travel - Stamford

Thank you for this lovely review. It was a pleasure to book your holiday for you and we look forward to seeing you in store again soon, Hayley R.

Valorada con 5 estrellas sobre 5

Hayley was fantastic and help us so…

Hayley was fantastic and help us so much with our booking. We went into the branch back in July to book disneyland Paris for next year but unfortunately dates weren't available yet but Hayley took all our details and said she would keep an eye and as soon as they were live she would quote us up and send it over and she did, we were happy with the price so we have been back in and booked. She was fantastic and gave us lots of help as she has recently been and has said she will give a call and talking me through in putting our booking on to the Disney app. Thank you Hayley

5 de septiembre de 2025
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Respuesta de Hays Travel - Stamford

Thank you so much for taking the time to leave such a positive review for me. It was a pleasure to book your holiday for you. Hayley S

Valorada con 5 estrellas sobre 5

Hadn’t planned another holiday just yet…

Hadn’t planned another holiday just yet but, seeing a a great deal to Turkey posted in the window intrigued us, popped in , enquired, 30 minutes later all done, leaving in 4 days time!

31 de agosto de 2025
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Respuesta de Hays Travel - Stamford

Thank you for your kind review. It was lovely to see you in store ~ Charlotte

Valorada con 5 estrellas sobre 5

Easy and quick

27 de agosto de 2025
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Respuesta de Hays Travel - Stamford

Thank you for your kind review - it was lovely to see you in store ~ Hayley

Valorada con 5 estrellas sobre 5

Paula and a young lady who was training…

Paula and a young lady who was training were very attentive and patient and found a holiday that suited our requirements.
After coming home to discuss with my husband we made the booking .

27 de agosto de 2025
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Respuesta de Hays Travel - Stamford

Thank you for your kind review, it was lovely to see you in store ~ Paula

Valorada con 5 estrellas sobre 5

Excellent service

Very patient and thorough. Professional
and knowledgeable . Understanding of our requirements

20 de agosto de 2025
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Respuesta de Hays Travel - Stamford

Thank you for your lovely review , it was a pleasure to book you both and I look forward to hearing all about it on your return.. Paula

Valorada con 1 estrellas sobre 5

Disappointed

I went in to buy a gift voucher but was not impressed in having to give lots of my personal information for ‘the system’. I made it very clear I did not want any further emails or marketing information and was assured I would not. Then I get this email today. I’m not impressed.

19 de agosto de 2025
Logotipo de Hays Travel - Stamford

Respuesta de Hays Travel - Stamford

Good Afternoon Sue,

Thank you for sharing your feedback, and I'm sorry to hear about your experience. I completely understand your frustration in receiving an email after you had made it clear you didn't want marketing communications. I've checked our system and can confirm that your marketing preferences had been declined. The email you received to leave a Trustpilot review is an automated email that unfortunately we in store don't have direct control over.

Regarding the personal detail requested at the time of purchase, these are required by our system in order to process gift card / any transactions securely. This means we unfortunately wouldn't have been able to process the transaction and go ahead with the gift card sale without the information requested.

If you'd like, please contact the store directly so we can discuss this further and ensure you feel re assured about how your information is being handled.

Kind Regards,
Rui
Assistant Manager

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