Hays Travel - Stirling Opiniones 

647
TrustScore: 5 sobre 5

4,9

Unit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA Stirling, Scotland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Craig who severed us in the Stirling store put no pressure on us to book right away. He gave us plenty of options and prices in the process of looking to book our trip to Disneyland Paris. We then fol... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had a real challenge for Matthew but he took the time to look through many possible options and although he was unable to get me the exact dates (due to direct flights stopping in October!) we ended... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always a good experience in the Stirling branch of Hays Travel. The staff are very knowledgeable & friendly. Nothing seems to be a problem for them. They go above & beyond to get the holiday/flights t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Amanda is a star. Understood exactly what we wanted and went out of her way to be helpful. Pleasant,polite and friendly - a thoroughly nice experience Thank you

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Unit 17 Marches Mall, The Thistles Shopping Centre, FK8 2EA, Stirling, Scotland, Reino Unido

  • 01786497286

4,9

Excelente

TrustScore: 5 sobre 5

647 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(647)

117.661 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Holiday booking

Amanda was very patient with me . She was also very knowledgeable and assisted me in booking a holiday

23 de septiembre de 2025
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Respuesta de Hays Travel - Stirling

Thank you for your feedback Caz, it is very much appreciated - Craig, Assistant Manager

Valorada con 5 estrellas sobre 5

Hayes beats others hands down

Was lured into Barrhead travel by a poster, got told the Barrhead Exclusive Canadian was exclusive for solo travelers so went next door to Hayes, where I had intended to go in the first place because I admired the company’s ethics towards staff when they took over Thomas Cook . Stephanie was so helpful and and patient with me and gave such amazing service, as did the whole team, so much so that all my future travel will be booked through Hayes Stirling branch. Will be booking a Canadian Cruise with them for 2027 when the flights become available

21 de septiembre de 2025
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Respuesta de Hays Travel - Stirling

Many thanks for your feedback Alicia, I'm glad that Stephanie managed to get you sorted and we look forward to seeing you again when those illustrious flights become available. Craig - Assistant Manager

Valorada con 5 estrellas sobre 5

Brilliant as always

Brilliant as always, our go to travel agents. We book all our holidays through Hays . Craig and all the staff so helpful, can't recommend them highly enough.

14 de septiembre de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback Stephen, very much appreciated as always .Cheers, Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

Trip to Bulgaria

Have to amend this and make it right. This was no fault of Hays Travel. Staff at Stirling were exemplary at arranging the holiday, but were let down by the other partners, Jet2 and the Hotel Zefir.

This trip was to Hotel Zefir, Sunny Beach, Bulgaria.
Trip was good. Bulgaria is a beautiful country and people friendly. Jet2 and Hotel Zefir were disappointing. Assistance at Edinburgh airport was poor and had large queue. Assistance at Bourgas was better.
Area lovely. Hotel a disaster. Poor quality food and always cold. Complained to jet2 rep. Hotel Staff rude and unhelpful. Rooms cramped and beds uncomfortable. Balcony is 3ft wide and fits two plastic chairs, nothing else.
It is clean. No entertainment. Birds swim in the two pools, although cleaned once per week.
Beach close by and a good amenity. Very disappointed at this venue.
Not the fault of the Travel agency, Hays Travel.
Dump this hotel from your itinerary.

1 de septiembre de 2025
Opinión espontánea
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Respuesta de Hays Travel - Stirling

Thanks for your review Hugh, I'm relieved that you are happy with the service received in-store albeit you have been left disappointed by the hotel & services provided overseas. We will take these comments & forward them to Jet2 for review.

Many thanks as always - Craig, Assistant Branch Manager

Valorada con 5 estrellas sobre 5

All starts with Kirsty

All starts with Kirsty, lovely welcoming smile and an endeavour to make your holiday the best choice at the best price. Quick easy and so simple to just let the do the work.

1 de septiembre de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thank you for your feedback Lee, it is very much appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

Excellent experience

Matthew at the Stirling branch

really helped with all aspects of our holiday to Thailand including booking vegan deals for my friend on the plane. Everything is taken care of. He was p
Positive and excited for our holiday

O

1 de septiembre de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thank you for your feedback Marie, it is very much appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

All we wanted for our special holiday.

Friendly knowledgeable agent ( Matthew) that helped to get us the holiday we wanted. This was made possible by his contact with the holiday provider (Titan) and getting us all the components of the holiday we wanted.

5 de septiembre de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thank you for your feedback James, it is very much appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

Helpful

Helpful, informative staff in Stirling branch. Made sure we had lots of options to choose from and ensured that my dietary requirements were catered for before we committed to booking our accommodation.

27 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback Arlene, it's greatly appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

staff at Hays travel agents excellent

Mathew was so helpful and knowledgeable. I can't recommend him enough . 2 . 9 25

2 de septiembre de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback Iris, it's greatly appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

We were greeted by name

We were greeted by name, as had previously booked through Hays. The advisor, Amanda, was extremely helpful in finding a hotel in the location we wanted, and in booking our holiday.
Our documents were emailed as promised.

30 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback Anne, it's greatly appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

I use Hays as I always get great…

I use Hays as I always get great service and never rush me to choose my holiday.

30 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback, it's greatly appreciated. Craig - Assistant Branch Manager

Valorada con 5 estrellas sobre 5

Excellent Service

As usual we got excellent service from Craig and had no hesitation in booking our forthcoming holiday with him

22 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thank you for taking the time to provide feedback William, it is appreciated. I'll pass on your comments to Craig. Many thanks - Amanda Branch Manager

Valorada con 5 estrellas sobre 5

Friendly knowledgeable staff

Friendly knowledgeable staff. The whole branch worked as a team over my two visits.

21 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thank you so much for taking the time to provide feedback, it is appreciated. Amanda Branch Manager

Valorada con 5 estrellas sobre 5

The travel agent was great with us and…

The travel agent was great with us and make us laugh and give us a great price for the holiday.

21 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the lovely feedback, laughing makes our job even more fun. Amanda Branch Manager

Valorada con 5 estrellas sobre 5

Stephanie was helpful in a clear way…

Stephanie was helpful in a clear way and happy to look at the options available to book our trip

12 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thank you so much for taking the time to provide feedback, it is appreciated. Amanda Branch Manager

Valorada con 5 estrellas sobre 5

Great experience

Friendly helpful staff who managed to deal with all our requests with a smile. Highly recommended thanks Kirsty

16 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback, it is appreciated. Amanda Branch Manager

Valorada con 5 estrellas sobre 5

Always very helpful and knowledgeable…

Always very helpful and knowledgeable team that help us pick our ideal holiday we have used them multiple times and will continue to do so as it is just a complete service and they do go over and above to help

10 de agosto de 2025
Logotipo de Hays Travel - Stirling

Respuesta de Hays Travel - Stirling

Thanks for the feedback, it is appreciated. Amanda Branch Manager

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