Hays Travel - Sunderland Keel Square Opiniones 

614
TrustScore: 5 sobre 5

5,0

Gilbridge House, high street west, SR1 3HL Sunderland, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Went in and ws greated by all lovely welcome. Hazel was who served us and tried all options to ocomadate us and get correct holiday. We have booked and she is going extra mile to inform hotel I have d... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We have had an excellent experience having recently booking holidays with Hays Travel. From booking a cruise over the telephone in March in which we have the perfect holiday we then visited our l... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

All ways book at hays,great staff nothing is a problem very helpful and knowledgeable and most of all very friendly each ad every one at keel square,I’m sure the staff will be the same at all branches... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The Superb Staff in Hays, Keel Square. They are all so welcoming, friendly and efficient. Always willing to go the extra mile to ensure your holiday arrangements go smoothly. Evie booked a holiday to... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Gilbridge House, high street west, SR1 3HL, Sunderland, Reino Unido

  • 0191 5100074

5,0

Excelente

TrustScore: 5 sobre 5

614 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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5,0

Todas las opiniones

(614)

122.710 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Fantastic service from Hays

Fantastic service from Hays. They were patient as we looked at different options and came up with the perfect solution. Thanks especially to Nadia who sorted it all out. Hays never let us down.

14 de noviembre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Mr & Mrs Fawdon thank you for such a lovely review we really appreciate your feedback and hope you have a wonderful holiday! - Nadia :)

Valorada con 5 estrellas sobre 5

Cruise booking

Hazel the travel consultant was extremely helpful in assisting us to book a cruise.

13 de noviembre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Graeme, Thank you for your lovely review! We hope you have a fab time on your cruise :) - Hazel

Valorada con 5 estrellas sobre 5

Very Helpful and friendly.

Very Helpful and friendly.
We are happy with your company.
Thank you

23 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Joan, Thank you so much for your lovely review! We hope you have a fab time away in Portugal :) - Nadia

Valorada con 5 estrellas sobre 5

Another fab booking experience with…

Another fab booking experience with Nadia from Keel Square. Love her 😍

1 de noviembre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you for such a kind review Jill, we really appreciate your lovely feedback - Nadia xx

Valorada con 5 estrellas sobre 5

Jasmine and Nadia…

Jasmine and Nadia went out of their way in ensuring I got the best possible deal for our trip to China.

22 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you so much Ken for your lovely feedback! We hope you are looking forward to your holiday :)

Valorada con 5 estrellas sobre 5

Helpful friendly professional staff who…

Helpful friendly professional staff who arranged our cruise. The staff had to deal with a computer system which wasn't working properly and Tui staff who weren't as helpful as they maybe should have been who also made couple of errors during the booking process. The hays travel staff handled this in a competent professional manner

28 de octubre de 2025
Logotipo de Hays Travel - Sunderland Keel Square

Respuesta de Hays Travel - Sunderland Keel Square

Hi Judith, Thank you so much for your kind words! We hope you have a lovely time on your cruise :) - Evie

Valorada con 5 estrellas sobre 5

Hays travel always puts their customers…

Hays travel always puts their customers first and endeavour to help you book the holiday of your dreams .The staff in my keel square branch in Sunderland bend over backwards to help. Especially Jasmine who always welcomes you with a huge grin and is always very professional and is a credit to the branch

24 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you so much for your kind words, Leslie. It's always a pleasure to see you and Janet and book your lovely holidays. :)

Valorada con 5 estrellas sobre 5

Fantastic customer service

25 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Kay, Thank you very much for your lovely review! We all hope you have a lovely time in Lake Garda :) - Evie

Valorada con 5 estrellas sobre 5

Very pleasant staff so warm welcome …

Very pleasant staff so warm welcome and so friendly thankyou for helping me book my holiday

19 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you so much for this lovely feed back, it is really appreciated.

Valorada con 5 estrellas sobre 5

Hazel

The agent, Hazel, was extremely friendly, helpful and went way beyond expectations.

11 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you so much for this lovely feed back, it is really appreciated.

Valorada con 5 estrellas sobre 5

Fantastic service and complete a…

Fantastic service and complete a booking witch were very happy with all staff very friendly and helpful

17 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Julie, Thank you very much for your great feedback! We hope you have the best time on your River Cruise :) - Hazel

Valorada con 5 estrellas sobre 5

First time using Hays for a holiday

First time using Hays for a holiday but it won't be the last!!

All of the staff in the shop were so helpful & were giving me hints and tips for my upcoming holiday, Nadia was so knowledgeable and made sure we had the best deal and package

16 de octubre de 2025
Logotipo de Hays Travel - Sunderland Keel Square

Respuesta de Hays Travel - Sunderland Keel Square

Hi Beth, Thank you so much for your lovely review! We hope you have a fab time :) - Nadia

Valorada con 5 estrellas sobre 5

Excellent service

What a wonderful team works here. Made my cruise booking very easy and efficient

8 de enero de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Rinkal, Thank you very much for your lovely review! We hope you had a fab time on your cruise :) - Evie

Valorada con 5 estrellas sobre 5

Helpful Hazel

Hazel was very welcoming from the moment I walked into the shop and continued to help me with what I actually wanted from our cruise.

2 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you for the lovely feedback , it is very much appreciated

Valorada con 5 estrellas sobre 5

Excellent service.

I was initially contacted at home regarding available single supplement deals for cruising, so an appointment was made for the following morning.
On my arrival at Hays Travel all of the staff were very friendly and welcoming. The member of staff that dealt with me, left me very impressed with her knowledge of cruising and general travel issues. I was given good/helpful advice on things I was unsure of.
Everything was sorted out while in the travel agents even an overnight hotel and long term car parking.
Overall I was very impressed how everything was done.
I have used Hays Travel before and I will definitely be using them again,

4 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Kyle, Thank you for your lovely review! We hope you have a fab time on your cruise :) - Hazel

Valorada con 5 estrellas sobre 5

Everyone was really friendly and we got…

Everyone was really friendly and we got the perfect safari that we asked for. Thank you

6 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Hi Judith, Thank you very much for your lovely review! We hope you have an amazing time on your safari :) - Amelia

Valorada con 5 estrellas sobre 5

It pays to go to hays

Listen to our needs and provided us with the best possible outcome.

6 de octubre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you so much for this amazing feedback, The Keel Square Team hope you have fab cruise around Barbados :)

Valorada con 5 estrellas sobre 5

Fantastic Service from Amelia

Amelia has been very friendly and patient with the different requests I had. She was able to find me the right holiday and kept me well informed throughout. Than you!

28 de septiembre de 2025
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Respuesta de Hays Travel - Sunderland Keel Square

Thank you so much for this review for Amelia! we hope you have a fab holiday in Florida :)

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