Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit UG 24, Belfast Victoria Square, BT1 4QG Belfast, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... Ver más
La empresa ha respondido
Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... Ver más
Haven't been on our holiday as yet but I would hope the service I received while booking will reflect in holiday. Friendly staff member Sarah in Victoria Square Sat with me 10 mins before closing and... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, Reino Unido
- 02892290226
4,9
Excelente
474 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Danielle was excellent and tried her…
Danielle was excellent and tried her best to get me the best deal for my family.
11 de marzo de 2026
Respuesta de Hays Travel - Victoria Square
Thank you so much for your review Coleen -Danielle
Brilliant customer service 2nd time…
Brilliant customer service 2nd time going back to hays definitely will keep returning
23 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Great wee team
Great wee team . Prompt at getting back to me about holiday arrangements.
16 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Great staff. Experienced and helpful
I book all my holidays through Hays travel. The staff are very helpful and experianced
18 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
I requested a quote for a cruise for 2…
I requested a quote for a cruise for 2 or 3 people. Callum quickly drew up both quotes ensuring all of the criteria was met. We then requested the cruise for 3 people. He called me to take the deposit and set up the direct debit and talk about the cruise. He was fantastic.
15 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your holiday :) Callum
Very professional and helpful
12 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Very helpful staff
All the staff were welcoming and friendly and Aimee was incredibly helpful and knowledgeable both in suggesting different holiday options that met our needs and going through the whole booking process.
11 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for your lovely feedback :)
I made an enquiry with Aimee
I made an enquiry with Aimee, about a holiday, she was of the next day and left my choice of holiday in office. The next day I had a call back from Danielle and the 2 girls was very helpful and I booked the holiday. Thanks girls!
8 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback, I hope you enjoy your holiday :) Callum
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Sarah was very helpful
Sarah was very helpful, able to answer all my queries and there were a few in regards to Thailand😁
8 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Excellent service and fast
5 de febrero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
The staff are amazing always will and…
The staff are amazing always will and very helpful
31 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Danielle was absolutely amazing and…
Danielle was absolutely amazing and great help with helping me book my holiday
31 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Una from Victoria Square was brilliant…
Una from Victoria Square was brilliant - super helpful. Got me exactly what I wanted
30 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for your lovely feedback :)
Callum
Dealing with Callum was very easy, he explained everything in detail and made the process very smooth, very quickly organised and emails sent through immediately
30 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
Rand about a holiday that was…
Rand about a holiday that was advertised on facebook, Amy had everything finalised within a half hour, all the details emailed quickly and she was so helpful and friendly, plus I also got the holiday cheaper than expected
20 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you fr the lovely feedback, I hope you enjoy your holiday :) Callum
Excellent professional service
17 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback
Very easy and straight forward
Very easy and straight forward. Callum was very helpful and everything done quickly and in a timely manner.
25 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :) Callum
The team were super helpful and…
The team were super helpful and accommodating.
Quick to respond to my queries and knowledgeable about the options available to us.
22 de enero de 2026
Respuesta de Hays Travel - Victoria Square
Thank you for the lovely feedback :)
Respuesta de Hays Travel - Victoria Square
Thank you for your lovely feedback :)
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.