Hays Travel - Victoria Square Opiniones 

474
TrustScore: 5 sobre 5

4,9

Unit UG 24, Belfast Victoria Square, BT1 4QG Belfast, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Had fully paid to go to Thailand back in April. Due to the war in Dubai they had to cancel my holiday as airline wouldn't fly through Dubai. Was surprised and delighted to receive my full refund withi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Callum was amazing he was professional and listened to each detail and went above and beyond with the options he sent over. The booking process was quick but thorough. He booked my dream holiday, a ho... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Excellent, from I entered the premises till I was finished with booking my short city break. Although as I explained to the agent looking after me, same couldn't be said about @Easyjetholidays. Staf... Ver más

Valorada con 5 estrellas sobre 5

Haven't been on our holiday as yet but I would hope the service I received while booking will reflect in holiday. Friendly staff member Sarah in Victoria Square Sat with me 10 mins before closing and... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Agencia de viajes
  2. Agencia de cruceros
  3. Agencia de viajes en crucero
  4. Proveedor de viajes culturales
  5. Servicio de cambio de divisas
  6. Agregador de viajes

Escrito por la empresa

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Información de contacto

  • Unit UG 24, Belfast Victoria Square, BT1 4QG, Belfast, Reino Unido

  • 02892290226

4,9

Excelente

TrustScore: 5 sobre 5

474 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(474)

120.299 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Danielle in the Victoria Square branch…

Danielle in the Victoria Square branch was more than helpful a very professional and polite member of staff

29 de mayo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you for your lovely review! I will pass this onto Danielle next time she's in, she will be delighted to hear! :-)

Valorada con 5 estrellas sobre 5

Excellent Customer Service

The service I received was friendly, professional and helpful which made me feel at ease. My booking went through smoothly and within minutes.

2 de junio de 2025
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Respuesta de Hays Travel - Victoria Square

Hi Pauline, Thank you for taking the time to write this lovely review. I'm glad I could help with your booking - Oonagh

Valorada con 5 estrellas sobre 5

Perfect

I dealt with Danielle when making a booking. She was knowledgeable, friendly and so helpful. We had everything sorted in 5 minutes

27 de mayo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you for your kind review Eamonn we really appreciate it! I will pass this onto Danielle when she's next in, she will be delighted to hear :-)

Valorada con 5 estrellas sobre 5

Booked a tour to china oonagh was so…

Booked a tour to china oonagh was so helpful friendly has the right personality for the job nothing was a problem Thank-you oonagh

19 de mayo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you for your kind review Sylvia! I will pass this on to Oonagh when she is next in :-)

Valorada con 5 estrellas sobre 5

Very efficient and friendly staff.

Very efficient and friendly staff.

2 de mayo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you so much for your review Scott :) I really appreciate it and am glad I could help - Oonagh

Valorada con 5 estrellas sobre 5

booking made easy

booking made easy. It was a pleasure booking with Danille. And i will return.

30 de abril de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you so much for the very kind review, Danielle

Valorada con 5 estrellas sobre 5

Very nice and warm staff

Very nice and warm staff

26 de abril de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you so much for your review :) I really appreciate it - Jessica

Valorada con 1 estrellas sobre 5

AVOID!!!!!!

AVOID!!!!!!
PLEASE DO NOT GIVE THEM ANY OF YOUR MONEY IT WAS THE WORST MISTAKE I DONE CAUSED YEARS OF STRESS AND NOBODY WILLING TO HELP INCLUDING THEIR MANAGEMENT!
I have waited 2 YEARS for £200 of my hard earned money back as they did NOT go by their terms and conditions they were broke and gave me flight times a week before my flight that I had to ask for myself multiple times on emails as they wouldn't even give me flight times then when they did they lost 2 days and still were marketing it for 5 nights. I have warned everyone I can to avoid and I would also make everyone else aware to avoid flights should have been given in advance. Still haven't received my money

9 de abril de 2025
Opinión espontánea
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Respuesta de Hays Travel - Victoria Square

Good morning Siobhan,

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you remain dissatisfied despite going through our full complaints process and the independent review by ABTA.

We understand how frustrating it can be when an outcome doesn’t meet your expectations. Please know that we took your concerns seriously and followed all appropriate procedures to investigate and respond fairly.

If there’s anything further you feel we can assist with, you’re welcome to get in touch with us directly.

Kind Regards,
Hays Travel Victoria Square

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service, staff extremely helpful

2 de abril de 2025
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Respuesta de Hays Travel - Victoria Square

Thanks for your comment Anne,

We'll pass your comment onto Danielle.

Thanks

Patrick

Valorada con 5 estrellas sobre 5

Oonagh was so helpful and so…

Oonagh was so helpful and so informative made booking my cruise a delight .
Look forward to booking with her again .

1 de abril de 2025
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Respuesta de Hays Travel - Victoria Square

Hi Triona,
Thanks for your lovely comment about the service oonagh provided.
Ill be sure to pass on your comments to here.

Thanks

Patrick

Valorada con 5 estrellas sobre 5

Excellent service

The knowledge and helpfulness of the staff was fantastic

9 de enero de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you for your review Amanda we really appreciate it! :-)

Valorada con 5 estrellas sobre 5

Patrick was very helpful and patient…

Patrick was very helpful and patient and informative
Would definitely return for future package bookings

30 de marzo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you for wonderful review Carol it is very much appreciated :-)

Valorada con 5 estrellas sobre 5

Patrick was very helpful and friendly…

Patrick was very helpful and friendly taking time to explain everything clearly. Really appreciated taking the time to find out if my dietary needs could be accommodated and gave me insight into how others in same position managed

28 de marzo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you for wonderful review Carol it is very much appreciated :-)

Valorada con 5 estrellas sobre 5

Una in Victoria Square bramch was…

Una in Victoria Square bramch was friendly very imformitive and pleasent to deal with

28 de marzo de 2025
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Respuesta de Hays Travel - Victoria Square

Thank you so much for your kind words Maurice. It was my pleasure getting your holiday booked. - Thanks, Oonagh

Valorada con 5 estrellas sobre 5

Great customer service

Danielle was really patient and helpful, genuinely intetested in getting a package that suited us, bringing her own experience in and asking colleagues for information on particular resorts.

22 de marzo de 2025
Logotipo de Hays Travel - Victoria Square

Respuesta de Hays Travel - Victoria Square

Thank you so much for the feedback! I am delighted to have got you the perfect holiday - Danielle

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