Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Fabulous as usual all the team who work at Waterlooville branch of Hays are very knowledgeable and if unsure will ask a colleague for further support- never rushed and never push you for a sale. I ca... Ver más
La empresa ha respondido
I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... Ver más
La empresa ha respondido
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
1 Wellington Way, PO7 7DR, Waterlooville, Reino Unido
- 02380985021
4,9
Excelente
617 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Confident and Reassured Holidays
Thanks to Lucy Clements at Hays Waterlooville. Always friendly and very helpful. Always feel confident and reassured of getting a good holiday.
21 de marzo de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued customer
Thank you for kind words i will be sure to pass them onto Lucy
Regards
Vicki
The agent. Lucy
The agent. LUCY That helped me book my flights was brilliant. She was so helpfully polite and friendly.l felt l was in good hands. Thank-you.
18 de marzo de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer,
Thankyou for your lovely review, I am so pleased I was able to help get your flights booked for Australia, you will have such an amazing time visiting your family.
I look forward to seeing you soon.
Kind Regards,
Lucy
GOOD SERVICE
Our agent Freya worked very hard to find us a holiday for the right dates in the right area.
7 de marzo de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review and so glad I was able to help find the perfect holiday. Let me know if you need anything else. Kind Regards Freya
Very helpful and knowledgeable staff.
4 de marzo de 2026
Respuesta de Hays Travel - Waterlooville
We truly appreciate your feedback! It's great to know our team was able to assist you and provide knowledgeable service. We look forward to welcoming you back :)
Kind regards,
Hannah
Friendly helpful staff
Lucy was very friendly and helpful and went the extra mile to try to answer all our questions
11 de marzo de 2026
Respuesta de Hays Travel - Waterlooville
Thank you for your lovely feedback! We're so glad Lucy could help and answer all your questions. We hope you have a fantastic time! 🌞✈️
Kind regards,
Hannah
Very helpful
28 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for taking the time leave us a review, I am pleased Zak was very helpful in helping you book your Princess cruise, you will have a fab time.
Kind Regards,
Lucy
Waterlooville staff.
I find Waterlooville staff very helpful. Nothing is ever any trouble. We dealt with Alanta and again nothing was too much trouble.
25 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for booking with us again and for your kinds words, you will have such a great time in Crete.
We look forward to seeing you again soon.
Kind Regards,
Lucy
My customer service experience was…
My customer service experience was great from Facebook inbox to telephone conversation. Thanks guys! Also, Emma was very helpful with suggestions and booking. I didn't feel in a rush to book because she suggested having a think first and she would call the next day which she did at the time she mentioned. Thanks Emma! I will be back soon.xx
24 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
We appreciate you taking the time to leave us such a lovely review. We're happy to hear that you received great customer service and Emma was so helpful! We look forward to assisting you again soon! Kind Regards, Atlanta
Hays Waterlooville
Hays Waterlooville
The staff at this store have gone above and beyond to help with our holiday. They were both friendly and knowledgeable, making sure we had the best holiday planned. Would definitely recommend a visit.
1 de marzo de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I am really pleased I was able to book Amsterdam for you, you will have a fantastic time.
I look forward to seeing you again soon.
Kind Regards,
Lucy
This is our 2nd booking this month
This is our 2nd booking this month, retuning customer - same excellent service provided again by Zak.
Great booking detail provided including highlighting some great offers on available products eg Currency.
Looking forward to our breaks away and will 100% be back!
27 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your kind words, I will be sure to pass this on to Zak.
I am pleased we have been able to help book all your holidays, you will have a great time.
Kind Regards,
Lucy
Helpful
I would like to au that Atlanta and Emma have gone the extra mile to help me with a problem with P &O. They are stars and Hays should be proud of them
26 de febrero de 2026
Opinión espontánea
Respuesta de Hays Travel - Waterlooville
Dear Valued customer, thank you for taking the time to write a review, I will be sure to pass on your kind comments. Kind Regards - Zak
Helpful and friendly
25 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer
Thank you for taking the time to review , i will be sure to pass on your comment
Regards
Vicki
First class service and we had a very warm welcome from…
we had a very warm welcome from Atlanta,
she talked through so many options and landed us with the best deal for our holiday.
Exceptionally professional polite caring and understanding,
We would recommend Antlanta or Freya at Hays travel Waterlooville to anyone
first class service
16 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Thank you so much for your lovely review. I’m so pleased I could help you find the perfect holiday! Freya and I are so grateful for your recommendation. Thank you again for taking the time to share your experience, I can’t wait to hear all about your holiday! Kind Regards, Atlanta
Excellent service
Emma was extremely helpful in arranging our trip to Paris. She gave us ideas and then time to think. When I went in to book, she had everything ready and it didn't take long at all.
18 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer, Thank you very much for your kind feedback. I’m so pleased I could help make organizing your trip to Paris easy and stress-free. I hope you have an amazing time! Kind Regards, Emma
I have used Hays Travel
I have used Hays Travel - Waterlooville several times and never been more than impressed with the service I have received.
8 de julio de 2025
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your lovely review, I hope you had a great time on your Fred Olsen cruise.
I look forward to seeing you again soon.
Kind Regards,
Lucy
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer, we appreciate you sharing your positive experience with us! We are so happy to hear that our attention to detail was helpful. Kind Regards Freya
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review I will pass this on to Atlanta. Kind Regards Freya
Hays Waterlooville
Vicki was great she researched our holiday and was very patient when I kept changing the duration of the holiday to get the best possible deal.
1 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer, We're so glad Vicki provided excellent service! It's great to hear she was patient while helping you find the perfect holiday duration and deal. Thanks for booking with us. Kind Regards, Emma
Nice welcome
Nice welcome
Got down and understood the needs we have and might have,
No problems from us
Thank you
8 de febrero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued customer
Thank you for taking the time to reply, i will be sure to pass your kind words on to Hannah
Regards
Vicki
Vicki was very friendly and…
Vicki was very friendly and approachable. She researched quickly and took account of our requirements .
28 de enero de 2026
Respuesta de Hays Travel - Waterlooville
Dear Valued Customer, thank you for this lovely review. I will pass this onto Vicki. Kind Regards Freya
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.