Great member of staff. Ran through everything and checked we had everything we needed. Advised us to check travel updates closer to departure offered travel insurance. All documents sent to us by emai... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... Ver más
La empresa ha respondido
Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... Ver más
La empresa ha respondido
We have not booked a holiday for over 10 years so was a bit rusty, however Dion from the Wrexham branch was amazing, she listened to what we wanted and found us a great deal to a location we were look... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
15 Lord Street, LL11 1LH, Wrexham, Reino Unido
- 01978 266611
4,9
Excelente
761 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hays Travel - Wrexham
Thank you for your kind feedback. We are so pleased you had a positive experience with us.
Kind Regards
Hays Travel
Would always book with Hays
Would always book with Hays . Great holiday choices all staff in Wrexham are really helpful and pleasant I always go to Ffion who always listens is a joy to deal with and always manages to find just what I want.
3 de junio de 2026
Respuesta de Hays Travel - Wrexham
Good Afternoon,
Thank you for your lovely feedback! We will make sure to pass this onto Ffion. Hope you have a lovely time in Prague :)
Kind Regards,
Courtney
Usual great service Dion was brilliant…
Usual great service Dion was brilliant with sorting my holiday enquiry out like ive said in previous posts all the staff make you feel at ease all are credit to the company
2 de junio de 2026
Respuesta de Hays Travel - Wrexham
Thank you for your wonderful feedback. We are so pleased to hear that our team made you feel at ease and provided excellent service.
Always book my holiday though hays…
Always book my holiday though hays lovely bunch of girls very friendly and always happy to help would recommend anyone eles to book through 😊
2 de junio de 2026
Respuesta de Hays Travel - Wrexham
Thank you for your lovely review Zara :) we love booking your special get aways! Many Thanks - Holly
always book our holiday with hayes…
always book our holiday with hayes there customers service is amazing nothing to much trouble for them a special thank you to catlin for all her help
1 de junio de 2026
Respuesta de Hays Travel - Wrexham
Thank you for your kind review and for booking with us :) - Caitlin
Located eaxly what we wanted clearly…
Located eaxly what we wanted clearly and precise
1 de junio de 2026
Respuesta de Hays Travel - Wrexham
G Hill,
We're glad you found what you needed. We appreciate your kind words.
Kind Regards
Hays Travel
The service we received was lovely…
The service we received was lovely couldn’t of asked for anything more, nothing was to much trouble
31 de mayo de 2026
Respuesta de Hays Travel - Wrexham
We are so pleased to hear you had such a wonderful experience with us. Thank you for your kind words! Thanks Liz :-)
The staff are amazing
The staff are amazing, very helpful and professional. Nothing was to much trouble for them.
28 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Thank you so much for taking the time to leave a review, so glad we sorted a trip out for you :-) Thanks Liz
The expertise of your staff at the…
The expertise of your staff at the wrexham branch nothing but praise especially courtney and holly for their understanding of our needs and budget we had to work with
28 de mayo de 2026
Respuesta de Hays Travel - Wrexham
We are so pleased to hear our team provided excellent service and understood your needs. Thank you for your kind words!
Hi we were very happy with your service…
Hi we were very happy with your service until we got a phone to remind us the balance was due because we were told over the phone you were about to cancel our holiday which I found very disappointing
8 de febrero de 2026
Respuesta de Hays Travel - Wrexham
Hi, Am glad you was happy with the service, sorry you wasn't happy with us contacting you regarding the balance, this is company policy and we do have to contact customers when there balance is due.
Very helpful and explained everything…
Very helpful and explained everything really well.
24 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Hello Valarie
We appreciate your kind words. We're glad we could assist you and hope your looking forward to the cruise :)
Kind Regards
Courtney
Great service
Great service, polite and informative, my only gripe is you request the balance 6 weeks before the cruise company.
24 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Hi Peter,
We're so glad you enjoyed our service! We appreciate your feedback regarding the balance request.
Kind Regards
Courtney
Respuesta de Hays Travel - Wrexham
Good Afternoon,
Thank you for your kind review, I will pass this onto Liz :)
Kind regards
Caitlin
Assistant Manager
We needed help booking Australian…
We needed help booking Australian flights with a stop over in Singapore on return journey .The help given was really good and research on different air lines helpful .
A local branch where we could call in and speak in person to an assistant rather than doing everything on the internet was a bonus .
Big Thankyou
13 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Thank you for your kind review :) many thanks for booking with us - Caitlin, Assistant Manager
Respuesta de Hays Travel - Wrexham
We are so pleased to hear this. Thank you for your wonderful feedback.
Kind Regards
Hays Travel Wrexham
Very helpful and informative especially…
Very helpful and informative especially when booking disability assistance for the airport and asking for walk-in showers in the hotel room.
22 de marzo de 2026
Respuesta de Hays Travel - Wrexham
Your more than welcome, glad we could sort all this out for you :-) Thank you Holly :-)
The very relaxed atmosphere
The very relaxed atmosphere. Knowledgeable and friendly staff .The holiday was booked and paid for quickly. Well done Caitlin .
11 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Thank you for taking time to leave a review :)
I will pass your kind feedback onto our lovely Caitlin.
Thanks,
Dion
I needed to get away before i go to…
I needed to get away before i go to hospital for a hip op not a drastic op but to remove a pin from
My hip which is giving me stick
10 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Mr. Thomas Shaw,
We appreciate your review. We hope your getaway provided some relaxation before your procedure. We wish you a swift and comfortable recovery from your hip operation.
Kind Regards
Caitlin
Respuesta de Hays Travel - Wrexham
Thank you for your lovely review :) Many Thanks for booking with us- Liz
Excellent service
Excellent service, very knowledgeable and friendly. Lovely lady who helped us choose our holiday.
6 de mayo de 2026
Respuesta de Hays Travel - Wrexham
Thank you so much for taking the time to leave us such a wonderful review! We're so happy we could provide you with excellent service.
Kind Regards
Hays Travel Wrexham
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.