Racheal was excellent in helping me choose the right holiday for me! She was very knowledgeable and nothing was too much trouble and made the whole process simple. Excellent. Would have no problem... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Hays always gives a warm welcome and provides a very patient and excellent service. Raechel could not have been more helpful, finding us exactly what we were looking for. Hays is usually our first por... Ver más
La empresa ha respondido
We have booked previous holidays with Hays and would always return now. We have chosen a big holiday for 2028 and Cat sent all relevant details and then sorted it all on our return to the shop so we a... Ver más
La empresa ha respondido
Following the death of my wife in January and the need to cancel our planned holiday in September, Cat at your Yate office was so kind and helpful it encouraged me to book a holiday through you for 20... Ver más
La empresa ha respondido
Información sobre la empresa
- Agencia de viajes
- Agencia de cruceros
- Agencia de viajes en crucero
- Proveedor de viajes culturales
- Servicio de cambio de divisas
- Agregador de viajes
Escrito por la empresa
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Información de contacto
6 East Walk, BS37 4AS, Yate, Reino Unido
- 01454534036
4,9
Excelente
982 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Hays Travel - Yate
We appreciate you sharing your experience. We are happy we could assist in finding you a wonderful cruise. Hope you have a lovely time.
Hays Travel
Jo
Excellent service
21 de enero de 2026
Respuesta de Hays Travel - Yate
Thanks for your great comments, it was a pleasure to book your holiday.
Kate
Jo our travel agent spent time looking…
Jo our travel agent spent time looking at different hotels and deals until we were happy with a package that worked for us.
We couldn’t fault her patience with us as we made our decision!
We cannot wait for our honeymoon.
14 de enero de 2026
Hayes a great place to book a holiday
We havent been into Hayes in Yate for a few years we thought the staff were Very welcoming , helpful and easy to talk to the whole experience was dealt with professionally and we felt comfortable in sorting out our holiday 😀
17 de enero de 2026
Respuesta de Hays Travel - Yate
Martyn, thank you so much for your review. Have a lovely holiday in Malta! Kateryna
Made to feel welcome from the moment we…
Made to feel welcome from the moment we arrived. Big thankyou to Jo who looked after us so well. Another holiday booked through Hays. Highly recommended.
16 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your cruise for you, and I hope that I can book your future holidays for you.
Thanks
Jo
Respuesta de Hays Travel - Yate
Thank you, hope you have a lovely time.
Excellent service
Excellent service
Greeted on arrival
Listened to my needs and answered all my questions
Lots on information given both verbally and visually
Rebecca gave me first class service
Would definitely recommend her and your company to family and friends
15 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your great comments!
I hope you have a lovely holiday, Rebecca
Surprise get away
Kateryna and Sophie were very helpful to me as I tried to sort out a surprise get away for my husband.
Our communication was through emails, phone calls and in person which was all clear and accurate.
The holiday was sorted out within two days and I would happily use Hays travel for future trips.
14 de enero de 2026
Respuesta de Hays Travel - Yate
Penny, thank you very much for your nice review. Have a wonderful time with your husband! Kateryna
Staff in the shop was very…
Staff in the shop was very friendly,Rebecca was very helpful and friendly
14 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your great comments!
Rebecca
Highly recommend
Highly recommend
Exceptional, personal service
They are friendly and helpful and nothing is ever too much trouble
I would never book my holiday with anyone else
7 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your lovely comments, it was a pleasure to book your holiday.
Kind regards
Cat
Hays
The agent was very helpful and knowledgeable. There was no pressure and the premises were quiet and relaxed.
11 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for the lovely comments & 5* review it was my pleasure. Catalina
Agent Jo very knowledgeable and…
Agent Jo very knowledgeable and friendly . Always use hays for cruise shopping . Definitely recommend
12 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your kind comments, it was a pleasure to book your cruise for you again, and I hope that I can book your future holidays/cruises for you.
Kind regards
Jo
Professional and friendly advisor
Friendly advisor. Very knowledgeable and able to answer all questions we had on our Holiday. Felt much more reassured than using the Holiday Company's direct web site.
10 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your lovely comments, it was a pleasure to book your cruise for your anniversary, I hope that I can be of further help for your future holidays.
Kind regards
Jo
Another great booking experience with…
Another great booking experience with Emily! I wouldn’t book anywhere else! I definitely came out with a smile!
4 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you! A pleasure as always! Emily :)
Great service
Our initial scope was quite broad and Isabelle did a great job of hearing our preferences and using them to eliminate the many options to get to a much more manageable number. She gave us the confidence that she understood the brief, and was decisive which quickly identified the perfect option.
10 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your review, it was a pleasure to book your holiday - Belle
All very straightforward and easily…
All very straightforward and easily dealt with
9 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for the 5* review we hope you have a great time.
I use this branch for booking my…
I use this branch for booking my holidays and have got to know the staff, as they have me, so is always a joyful experience
7 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your lovely comments, it was a pleasure to see you as always, Cat :)
Busy and very friendly store couldn’t…
Busy and very friendly store couldn’t do enough to make sure I got the holiday I wanted
6 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for your great comments xx
Maria
Maria, at the Yate shop is always honest, helpful and has great experience at places I have looked and gone to with her help. Ann Brodin
30 de diciembre de 2025
Respuesta de Hays Travel - Yate
Thank you for your positive feedback always my pleasure in assisting in your travel plans.
Good efficient service
Good efficient service with friendly approach to their customers. This makes you feel you want to return to their shop.
3 de enero de 2026
Respuesta de Hays Travel - Yate
Thank you for the 5* review i hope you have a fabulous time and always lovely to see you both. Cat
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.