I was looking for a certain item that was out of stock everywhere but Henley Bridge has a restock notification system which I used. As soon as this item was back stock they notified me. Order plac... Ver más
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Consulta las opiniones de los clientes
My business is that of a Coffee Roaster, but I also sell top-end Chocolate in retail bars. My first purchases with HB Ings was of the Grenada Chocolate , and when that supply stream ended, we switch... Ver más
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Very easy to order what I wanted and at a great price compared to other suppliers so that made me very happy, also next day delivery for free, so even happier. Very highly recommended and added to ou... Ver más
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Gorgeous Chocolate & Fast Delivery. I have used Henley in the past and never been disapointed, this time though the new products were absolutely brilliant and so pretty. Thank you, I will be back.!... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Información de contacto
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Reino Unido
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Excelente
2 mil opiniones
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Prompt delivery with no problems
25 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Very disappointing lack of transparency
Very disappointing lack of transparency
I ordered a 5kg tub of Cukicream Pistacchio directly from Henley Bridge Ingredients. It was delivered on 9 June with a printed best-before date of 10 July — just ONE MONTH after delivery.
There was no mention of the short date when I purchased it and no information or certificate about any shelf-life extension was provided with my order.
When I contacted them, I was told that the shelf life had been extended to October and was sent a certificate — but only after I raised the issue. Their response was also that I should have checked the product and reported it within 72 hours.
I didn’t buy discounted short-dated stock from eBay or a clearance outlet. I bought a 5kg professional product directly from an ingredient supplier, so I reasonably expected either a normal shelf life or clear disclosure before purchase if the printed date was only a month away.
I’m pleased the product has now been confirmed safe to use, but that isn’t really the point. Customers should be given this information before they spend their money, not after they discover it themselves and complain.
Really disappointing experience.
5 de junio de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave your feedback. I’m sorry that you have been disappointed with your experience.
As previously explained, we have an internal process whereby products with less than three months’ shelf life remaining are flagged to us prior to dispatch. This allows us to contact customers where appropriate, so they can make an informed decision before purchasing.
At the time of your order, this product had a best-before date extending into October, meaning there were approximately four months remaining. As this fell outside our less-than-three-month notification period, the order was not flagged for us to contact you prior to dispatch.
I am sorry, however, that the shelf-life extension certificate was not provided to you when you received the goods. This is something I will raise directly with our warehouse team to ensure this is addressed internally and that the appropriate documentation is provided with future orders where applicable.
With regard to our 72-hour reporting period, this applies to any damage or issues relating to deliveries and allows us to investigate and address these matters promptly. In this instance, the date concern was first brought to our attention yesterday, approximately two months after the goods were delivered. Unfortunately, the length of time that had passed does limit what we are able to do in terms of investigating the matter and resolving it retrospectively.
We do appreciate your feedback regarding the communication of shelf-life information, and we will take this on board as part of our internal review. We’re pleased that the product has since been confirmed as suitable for use, and we’re sorry that your experience did not meet your expectations.
Chocolate was delivered the next day…
Chocolate was delivered the next day and very well packaged
6 de agosto de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Good range of products and fast delivery at a price
Good range of suppliers and products. Easy to use website. Fast delivery. Perhaps a little expensive.
29 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Delivery was unfortunately very bad on…
Delivery was unfortunately very bad on this occasion, had no problems in the past.
Also the vanilla paste that I ordered arrived damaged even though it was packed well, it must have already been damaged before delivery.
21 de julio de 2026
Respuesta de Henley Bridge Ingredients
Good afternoon,
Sincere apologies that you have had a bad service from the courier company that we use to deliver our products.
We will be happy to assist you in this matter. Please fill out our 'report a damage' form on our website, and we will be happy to refund or replace the damaged item for you, as long as this is reported within 72 hours of receiving your order.
https://hbingredients.co.uk/pages/report-a-damage
Kind regards
HB Customer Services
I used the chocolate and nuts they are…
I used the chocolate and nuts they are excellent quality quick delivery
20 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Amazing service!
24 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
The ordering was easy and the delivery…
The ordering was easy and the delivery was fast and it was easy to track
23 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Using this supplier for my small…
Using this supplier for my small business and is one of the best one, best is price and super fast delivery
23 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
All good quick delivery 👍
23 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Great website and competitive pricing…
Great website and competitive pricing Very quick delivery
14 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Third time I’ve bought from these guys…
Third time I’ve bought from these guys .
Same amazing service 3 times
Quick delivery
Great service
20 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
10/10 reliability and speed
1 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
Mostly happy
I ordered two items a box of ice cream mix and a box of waffle cones. No problems at all with the the ice cream mix but the waffle cones despite being extremely fragile had no markings on the outside packaging. I got a replacement box which fortunately managed to make it through relatively unscathed. Customer service were responsive and the problem was resolved, however for the sake of a few ‘very fragile’ stickers and perhaps instructions to the delivery company, the problem could have been avoided.
16 de julio de 2026
Respuesta de Henley Bridge Ingredients
Good afternoon,
Thank you for the feedback, we really appreciate it.
We are currently working on reinstating our fragile tape or stickers for items such as these. We really value the feedback and hope we can get this rectified soon!
Kind regards
HB Customer Services
As always,great service,great product…
As always,great service,great product and communication and the delivery by dhl wasn’t bad this time,that was a bonus 🤣
My go to place when chocolate and outher items needed
14 de julio de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for leaving a good review. We really value your feedback!
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