I made my first order 22/09/26 came in One Medium large Box. My recent order that came yesterday 23/10/26 was more like a shipment 3 large boxes so I would say I am very pleased with items I bought a... Ver más
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I was looking for a certain item that was out of stock everywhere but Henley Bridge has a restock notification system which I used. As soon as this item was back stock they notified me. Order plac... Ver más
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My business is that of a Coffee Roaster, but I also sell top-end Chocolate in retail bars. My first purchases with HB Ings was of the Grenada Chocolate , and when that supply stream ended, we switch... Ver más
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Gorgeous Chocolate & Fast Delivery. I have used Henley in the past and never been disapointed, this time though the new products were absolutely brilliant and so pretty. Thank you, I will be back.!... Ver más
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Información sobre la empresa
Información proporcionada por diversas fuentes externas
With 1,500+ ingredients from 90+ brands, Henley Bridge is the distributor of choice for chocolatiers, gelato artists, bakers and chefs.
Información de contacto
Unit 15, Cliffe Industrial Estate, BN8 6JL, Lewes, Reino Unido
- 01273 476 721
- hello@hbingredients.co.uk
- www.hbingredients.co.uk
4,8
Excelente
2 mil opiniones
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Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Excellent service
Excellent service, very professional and reliable. I’m very happy with my experience.”
10 de abril de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review.
Great Service
I was looking for orange chocolate curls on the internet and saw that HB had some. The cost was half of what it was showing on Amazon for the same product. It came within 2 days of ordering with DHL. The curls come in a rigid plastic tub (a previously ordered product came in a bag). The tubs were wrapped in bubble wrap and came in a sturdy box with paper packaging filling. Very robustly packaged and great to see that a company cares. The curls are a very deep orange/red colour but taste great and we will be using them on our dipped chocolate orange flapjacks as decoration.
Thank you
Victoria
The Teesside Flapjack Company Ltd
10 de abril de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review :)
Respuesta de Henley Bridge Ingredients
Thanks for a lovely review.
Poor Service…
I ordered some Pidy products & some ambient Boiron Raspberry purée last Wednesday evening 2nd April, 2 days before Good Friday, but I had to wait until Tuesday 7th April, because HB Ingredients did not process the order before the Bank Holidays,& they do not deliver on Saturdays. I think this is so poor for a catering / food related business to operate in this manner. Also, the ambient Boiron Raspberry Puree is no where near as excellent as frozen Boiron Puree, both in taste, texture or colour. Always order frozen .
1 de abril de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a review. Your order was placed on the evening of Wednesday 1st of April, just ahead of the Easter bank holiday weekend. As outlined in our delivery terms, orders placed after our daily cut-off and immediately before bank holidays may experience extended delivery times, as our couriers do not operate on bank holidays or weekends.
Your order was processed promptly on the next working day which was Thursday 2nd and delivered on Tuesday 7th April, which is in line with our stated delivery schedule over the holiday period.
We understand that timing is especially important for catering and food-related orders, and we always recommend placing orders slightly earlier around bank holidays to avoid any disruption.
We appreciate your feedback and will continue to review how we communicate delivery expectations during holiday periods to make this clearer for all customers.
Super smooth ordering process
Super smooth ordering process, everything arrived in perfect condition and the taste was excellent!
6 de abril de 2026
Respuesta de Henley Bridge Ingredients
Thankyou so much for the positive review.
Respuesta de Henley Bridge Ingredients
Thank you so much for 5 stars :)
Put in my order and immediately I was…
Put in my order and immediately I was email to say they were dealing with it.
Fast delivery and no problems.
Arrived within days.
6 de abril de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for the kind review :)
Respuesta de Henley Bridge Ingredients
thank you for giving us 5 stars :)
Great service
Great service, any problems are rectified asap, polite staff and you actually talk to a human!
26 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
Reliable and fast.
23 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you for the 5 stars!
The best prices for items that I need
The best prices for items that I need ! Will buy from you again . Sometimes the next day delivery is a bit late but anyway, I still like it !
24 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a positive review!
We are sorry that you have experienced delay with our next working day delivery service.
We work hard to ensure our orders are delivered next working day but we do use third-party couriers, meaning other factors can affect and impact your delivery once it leaves us.
Apologies for any inconvenience caused.
Many thanks,
Lauren
CS Team
Efficient trust worthy company
Henley Bridge can always be relied upon to give excellent service. Been using for a few years now.
29 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you for your honest review!
Excellent chocolate
Excellent chocolate, superb flavour and texture - highly recommended
30 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you for taking the time to leave us a lovely review!
Items come broken and i got back in…
Items come broken and i got back in email id because i only ordered 1 unit i was allowed a refund because i never ordered 10 boxes if i would of ordered 10 boxes with the amount of broken pieces if of lost 80 pound or so proba 2 boxes worth but i would of just been happy with the replacement broken pieces as i paid full prices for broken cones
28 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Hello I am sorry you are unhappy however this is due the the fragile items policy.
I will ensure someone sends you an email regarding this.
Terrible service
Terrible service , lying on the phone when you ask where is my delivery
Not recommended at all
2 de abril de 2026
Opinión espontánea
Respuesta de Henley Bridge Ingredients
Hi there,
We are sorry that you feel this way. As we use third party couriers, we do the best to give the most accurate information about deliveries and keep our customers up to date if there are any delays, passing on the message relayed to us by the couriers we use.
We always do our best to ensure deliveries are made on time, but occasionally we can be let down by our third party couriers.
Sincere apologies that you feel this way and please rest assured we always endeavour to give the most accurate information we can.
Easy ordering
Easy ordering, quick delivery and excellent products.
Superb customer service and great communication
27 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you for the postive review!
Excellent service in every way
Excellent service in every way. Technical and delivery all exceptionally quick.
27 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Thank you so much for a lovely review :)
Terrible experience with HB
Terrible experience with HB. This is the third time this has happened and I have now boycotted this company for good (after giving them chances). My order was delayed considerably after realizing that someone in their packing department processed the incorrect delivery address and therefore instructions to DHL were incorrect. My order was never delivered and I lost my two clients due to the products not being delivered. This isn’t the first time where HB has processed my delivery address incorrectly. The other experience I had with HB was they sent me chocolate buttons/chips (what I ordered) and the bag of chocolate was completed ripped and the chocolate buttons/chips were scattered in the outer box - the chocolate couldn’t be used and had to be thrown away.
HB may be reasonable in a pricing point (compared to Thomas Ridley) however their customer service is shocking and terrible.
24 de marzo de 2026
Respuesta de Henley Bridge Ingredients
Good morning,
Sincere apologies that you weren't happy with the service from us. Whilst we do everything we can to avoid human errors, occasionally these can still occur and we sincerely apologise that you were affected by this.
Unfortunately the courier did not make us aware of any address issue until it was too late, and I understand your need to cancel the order for a full refund.
I did apply some loyalty points to your online account to use against another order with us should you wish.
Once again, sincere apologies for the error and the inconvenience caused.
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